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October 2023 by Marc Z.
No one picks up the phone, no interest in selling cars. Mediocrity at it's finest. Was about to pull the trigger on a 2022 Lexus RX.
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June 2023 by Molly S.
Their sales and management and as if they couldn't have cared less about whether or not we purchased from them. It's not good business to make your customers feel like you're doing them a favor by even helping them.
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February 2023 by Brian Mcdermott
Their service department is an absolute rip off. $1100 bill for a 45 minute job. Treatment like this is why people buy Toyotas.
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September 2022 by Gloria Finn
They had great service and extra tables if the waiting room is full.
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February 2022 by John Marshall
Service was Awful. Had to keep calling to check on progress. Was not kept in loop on what was going on for the two weeks it was there. Had To pay extra for using card for payment, service advisor was suppose to advise me of this when he called according to cashier,HE didn’t. All repairs were not done as I was told a miscommunication. Don’t believe customer service means much any more,HAD been a loyal customer for past 30 plus years,JUST MY OPINION.
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January 2022 by hsgd2th Irish8202
They had great service and extra tables if the waiting room is full.
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October 2021 by Lady B.
To follow up....attempting to cancel warranty, left messages with finance person, ultimately sent cancellation request to warranty company as well. When emailing, I included a short email of our reasons for cancelling , and said "pass this on if you would like". Kind of thinking that they may say to someone in charge that we have a valid issue and someone would reach out. Nope. Finance person(who also sells warranty) finally responds and says "glad someone at another dealership took care of you". Which is not at all what I said. We have now been reminded of the time frame of warranty refund via email. Yes I have heard this info before, and the email shows irritation, but I'm not certain that what we are asking for has been done. So now we are waiting for the ASAP response of our cancelation being processed. Again. Think before you buy.
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October 2021 by Clifford H. Davis
Quality service at a reasonable price. The service on my Buick was done in a most timely manner. Friendly people. What more can a customer expect?
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August 2021 by Benjamin Ross
Don't trust these guy's "100+ pt" inspection. Bought a used fj cruiser from this dealership and now paying 1000+ for a new compressor, a/c never worked, which I didn't check before buying. Also back hatch was/is busted, and muffler just detached. Not a legit spot for used vehicles if you wanna trust your dealer for actually making sure the vehicle is in good condition. Look elsewhere.
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August 2021 by Benjamin R.
Don't trust these guy's "100+ pt" inspection. Bought a used fj cruiser from this dealership and now paying 1000+ for a new compressor, a/c never worked, which I didn't check before buying. Also back hatch was/is busted, and muffler just detached. Not a legit spot for used vehicles if you wanna trust your dealer for actually making sure the vehicle is in good condition. Look elsewhere.
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July 2021 by Michael W.
I am in Ohio and dealer is in Harrisonburg, Va. I accidentally let them charge my card $2K to hold a truck. I did not sign any forms, and they did not say anything, but they claim the $2K is non-refundable. Its clear now, they were selling me a problem vehicle sight unseen. Days later, a form came and they omitted an agreed discount. I did not sign. Days after that, bank info came for me to transfer funds. With this lag, my aim of getting the car on a weekend and using it on a family trip were both shot. Next, my bank said the bank transfer info was questionable, and advised me not to move the funds. I realized this is some cheezy corner dealer, laundering money or such. Bad signals - very clear. After arguing with the sales manager, I realized I could 'never' enjoy the truck- the experience was hell. The buying experience would have me hating the truck for the next 10 years, every time I saw it. Best to lose $2K. Repairs would have costed $2K anyway. Avoid them - find some proper chevy dealer nearby. I am not yet at peace with losing $2K, but this review is therapy.
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July 2021 by Katie Foltz
Amazing team with amazing service! Chad Austin, Sales Manager will take great care of you! Hunter, Sales Associate and Julie, Finance Manager made everything flow so smooth. They were able to accommodate my schedule and had my vehicle ready when I arrived, answered all of my questions, they went the extra mile to make my family I feel like we were apart of theirs!
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July 2021 by Heather Ritchie Fitzgerald
Fast friendly service. Your car is taken car of quickly and with care. Prices are reasonable as well.
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June 2021 by George Grunewand
Excellent service and caring sales force. 100 per cent satisfied.
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May 2021 by AC Walton
Brook was the best, if you have to have a sales person ask for Brook
