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November 2023 by brenton wolfe
I asked only for an oil change but they did more than I wanted to charge me more money very expensive
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October 2023 by Cops D.
had to buy a new oil pan when I left. They stripped the bolt and my oil was dry when I got home.
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July 2023 by Amanda H.
I went to Jiffy Lube to get a routine oil change. I went through the process and it was fairly simple. Two days later I noticed that my car had been leaking oil so I brought it back to Jiffy Lube. I had to wait for over two hours to get some sort of response when I finally got a response from the employees, they had told me that I needed a new drain plug in that they would be ordering it. At this point I was already late to work. So I Ubered to my job and they called me two minutes later to tell me that my car was ready for pick up. months later when I got my new oil change, they informed me that the wrong size drain clog was placed into my car, and then it was crooked and removing it would be virtually impossible. Overall, Jiffy Lube screwed my car over and cause permanent damage would not recommend.
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July 2023 by Gregory K.
I was visiting from out of town when my car said "Oil change time." Ruh-roh, I am 100 miles from home and have a lot of driving to do on my baseball road trip. Better get this done. I went early morning on a holiday weekend and they provided quality service lickety split. They are awesome and my car heroes. Way faster and better than the ones by me.
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March 2023 by Christi Marie
I went to Jiffy Lube in Harrisonburg, VA last week to get an oil change and to check out an issue I was having with my breaks. I had been hearing a loud squealing noise every time I braked, so I told the workers about it for them to find the source. They looked at my car and told me the issue was coming from my front break pads and that they needed to be replaced. Trusting their advice, I agreed for them to replace them and pay $211.08 for the service. I left Jiffy Lube and continued to hear the loud squealing noise coming from my breaks, even after their service had been complete. Confused, I returned to Jiffy Lube the following week to follow up and let them know that replacing the front pads did not resolve the squealing problem. They took a look again and told me that it was actually the back break pads that needed replaced. They told me and I quote, "thankfully it didn't get to the back rotors, or else that would be a whole other problem." Upset that I had already spent $211.08 on their previous advice, I decided to trust their word again and pay ~$200 for the back break pads to be replaced. After waiting two hours in the waiting room, they finally finished the job and took the car on a test drive around the lot to ensure the problem was resolved. It was, in fact, not resolved. They came to me and told me that the back right rotor needed to be replaced, even though they had told me two hours earlier that my back rotors were perfectly fine, as I quoted earlier. They then told me the replacement would cost over $300 to replace the back rotors. I could not believe this. They offered me poor advice TWICE, while still charging me both times (~$400 total), and still expected for me to continue to pay them for yet ANOTHER replacement. I did not to go through with it because I didn't want to be out $800 in just one week and continue to trust their word when they had failed me two times already. I feel awful and jipped that I'm out $400 and that I continue to have the same problem on my hands. I'm requesting a reimbursement or some sort of refund for the poor advice these Jiffy Lube workers gave me. They didn't properly check my pads/rotors to find the true source of the problem and still charged me over $400 for the total cost of both replacements, while I'm still out here driving a car with bad rotors.Services: Brakes
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March 2023 by Christi M.
I went to Jiffy Lube in Harrisonburg, VA last week to get an oil change and to check out an issue I was having with my breaks. I had been hearing a loud squealing noise every time I braked, so I told the workers about it for them to find the source. They looked at my car and told me the issue was coming from my front break pads and that they needed to be replaced. Trusting their advice, I agreed for them to replace them and pay $211.08 for the service. I left Jiffy Lube and continued to hear the loud squealing noise coming from my breaks, even after their service had been complete. Confused, I returned to Jiffy Lube the following week to follow up and let them know that replacing the front pads did not resolve the squealing problem. They took a look again and told me that it was actually the back break pads that needed replaced. They told me and I quote, "thankfully it didn't get to the back rotors, or else that would be a whole other problem." Upset that I had already spent $211.08 on their previous advice, I decided to trust their word again and pay ~$200 for the back break pads to be replaced. After waiting two hours in the waiting room, they finally finished the job and took the car on a test drive around the lot to ensure the problem was resolved. It was, in fact, not resolved. They came to me and told me that the back right rotor needed to be replaced, even though they had told me two hours earlier that my back rotors were perfectly fine, as I quoted earlier. They then told me the replacement would cost over $300 to replace the back rotors. I could not believe this. They offered me poor advice TWICE, while still charging me both times (~$400 total), and still expected for me to continue to pay them for yet ANOTHER replacement. I did not to go through with it because I didn't want to be out $800 in just one week and continue to trust their word when they had failed me two times already. I feel awful and jipped that I'm out $400 and that I continue to have the same problem on my hands. I'm requesting a reimbursement or some sort of refund for the poor advice these Jiffy Lube workers gave me. They didn't properly check my pads/rotors to find the true source of the problem and still charged me over $400 for the total cost of both replacements, while I'm still out here driving a car with bad rotors.
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February 2023 by Jason Grill
My oil change went well but they did not vacuum the interior and wash the windows like their website said they would.
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August 2022 by Otto Lykus
Fast and communicative. They let you know what's going on with your car and what you need. I never feel like I'm getting duped and it helps that you can watch what they do. It backs up what they say. Never had an unkind mechanic.
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April 2022 by scott bowman
The service bay was backed up, and appeared to be short staffed.Service wasn't too long, considering.The prices have gotten really high, too.$70+ for an oil change in a Sequoia.
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April 2022 by Mark Robinson
I am sad to report that my experience was not good. They did not vacuum nor wash windows as they advertise. They are too short staffed. They were friendly.
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February 2022 by Stacy Shipe
Always fast getting me in for oil change and reasonable
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February 2022 by Latonya Saunders
Food was great, was short staffed but they worked together to make sure customers were satisfied!!! Good service.
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February 2022 by Blake Williamson
I had Jeff working on my vehicle at Jiffy Lube. He took exactly as long as he said he would and even followed up with me about a concern I had mentioned to him regarding a fuel line, showing me exactly where he thought there was an issue worth fixing.Service: Oil change
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September 2021 by Brandy Combs
Fast enough. Need help like any place. Bit I got an oil change nonetheless. Goal achieved.
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September 2021 by Kyrie Bassett
I have been extremely disappointed in this particular Jiffy Lube location. Today, my boyfriend went to get an oil change and they closed early due to being unprepared for an audit, so we were told. The last time I personally went to receive and oil change, they did not close my oil drain plug, and thankfully I noticed before my car was bone dry which would have locked my engine out. I will not be using their services at this location again. To think that they are renounced for oil changes, you should be able to trust their technicians to not make such a simple, yet costly mistake. There are plenty of wonderful mechanics in Harrisonburg who may cost slightly more, but it’s worth investing in to not go through the trouble of worrying about dealing with unprofessional, inattentive employees here.Service: Oil change
