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January 2024 by Tina Wiseman
Employee acted like they didn't know anything when ask questions and was NOT very friendly
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January 2024 by Santa M Asencio
I found everything I was looking for.
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December 2023 by Marvin Wright
I have to say JCPENNEY has went down in quality as a store since the days I was used to. They carry no real selection of big and tall brands in the store. Apparently relying on the online store for that purpose, and what they do carry carries a price that they should be ashamed to show considering the quality. Not to mention the lack of any real helpful staff. All they seem to want to do is hang out at the customer service area. It is very sad to see what was once a great chain store to have fallen so much.
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October 2023 by Amy A
Nice store but way understaffed. Decent selection of clothes for men, women and children. Reasonable prices.
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July 2023 by Brandi Manning
Hours are incorrect online and they close on a whim. Tried to order something online for pick up and was given 0 notice that they were closing. Disappointing store that leaves me with no surprise that they are closing all over the country.
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July 2023 by C. Bowman
Plus size women's clothing just plain ugly. For a company that's been around for over 110+ years you would think by now they would have better clothes for curvy women.
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June 2023 by Heather Ramirez
I was shopping with my mother and had several dresses to try on. It was just before 6:30pm and the store does not close until 7. The fitting rooms were all closed and blocked off, except for 2 stalls in the fitting room in the men’s department. I asked to have a room opened, and was told by a female employee that the night manager had closed all of the fitting rooms, except for the 2 stalls in the men’s department, that were full of men. I asked her to get the night manager so she could unlock a room for me. The very unprofessional night manager, dressed in a black hoodie, says that she did lock all of the rooms and I can wait until something comes available in the MEN’S department. I was expected, as a woman, to try on clothes in the men’s department that was full of men. Obviously this girl needs further training before she takes on any management position, and the person who decided that she was ready and able to successfully perform management duties should’ve made sure that she completed Customer Service 101 before acting in such capacity. I was in retail management for over 10 years, and this is unacceptable. You simply don’t lock up all of the fitting rooms more than 30 minutes before closing and then deny a lifelong customer access and expect her to try on clothes in the men’s department. We have spent countless amounts of money in JCP over the last 30 years, but no more. This is why JCP keeps having financial trouble. The customer service is awful and you can’t get in touch with anyone to make them aware of the experiences. Even when you call customer service, they refuse to give you information on who to contact, and then hang up on you. Go to Belk!
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April 2023 by Afton Root
The carpet in this store was filthy and the children's department was completely trashed. No one offered to help us and they didn't have any sneakers to fit my 9 year old.
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April 2023 by Celena G
I still enjoy going into JCPenney‘s but the store is a ghost town. Only three people appeared to be working in the entire store and they were all behind the same customer service desk. Could only find one dressing room in the whole store that was opened. No mirrors in the stall, so had to come out to the big mirror. i was half dressed and in walks man to try on his clothes. Could not believe they had one fitting room available for everyone! Ridiculous.
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April 2023 by David L
I WAS DECEIVED...I picked up two men's neckties adjacent to a red sign staying "Buy one, get one". At the register, instead of two ties for (unit price of) $34, they rang up as two ties for $50. Store manager Taylor told me that the sign didn't mean buy one get one FREE. It meant buy two get a discount. She wouldn't sell me two ties for $34, so JCPenney lost a sale and gained an annoyed customer.
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April 2023 by Amy Reel
Was unable to try on clothes because all of the fitting rooms were closed. When I asked an employee, she offered not help except to say that they were closed. Took my business to Belk and Rack Room shoes.
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March 2023 by Gregory Silverman
Don't shop here very often but was in yesterday and spoke to Ashanti and Natalie while I was shopping and both were very professional and helpful. In a time where customer service is all but gone it is nice to see some who live by a different standard of respect for the job
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January 2023 by Justin Powell
One of the better JCPenney's that I've been to in the tire country. I love the store. The staff are awesome and very helpful. Great selection of clothing. Clean restrooms. Clean changing rooms. Glass display places for jewelry had a lot of fingerprints and even nose prints on it which I found to be weird. I even seen somebody right there name using their finger oils
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January 2023 by seema patel
Store Employees don’t know how to resolve issues.I returned 2 items to this store and didn’t got refund for my 1- item so i tried to call and figure out on call they told me come to store with receipt and we will help youwhen I went in store today and try explaining my thing they didn’t tell me anything.They didn’t explain anything What they are going to do something after they figure out Nothing……Manger don’t know how to do …..This is not right thing to handle customer first talk with customer nice and friendly.what about my refund I don’t know??
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January 2023 by Ramon Robinson
JCPenney was okay but a lot of these stores don't have really good clothes for slim people they have senses is an area where they are very large people but slim people are growing up every day and it's hard to find clothes