JCPenney has been a reliable shopping destination since 1902, known for its wide selection of fashion, home decor, beauty, and accessories in Harrisonburg, VA. While some customers appreciate the friendly and knowledgeable staff who enhance the shopping experience, others feel that the store has declined in quality over the years. Positive mentions highlight staff members like Melissa, Ashanti, and Natalie for their professionalism and helpfulness, making visits enjoyable. However, there are concerns regarding the limited selection of big and tall clothing, with some customers expressing disappointment in the plus-size women's clothing options. The store is generally described as well-organized and clean, though some reviews indicate a lack of staff availability on the floor to assist customers. Overall, while JCPenney still offers value and style, there are mixed feelings about the current product offerings and customer service experience.
So glad to have a local JCPenney department store! EXCELLENT customer service 👍
May 2025
Found clothes in average and medium sizes that other places did not have. Great sale prices and additional savings using JC Penney card. Good quality clothes and helpful staff. Very pleased and will return.
April 2025
We visited Harrisonburg branch for quick shopping , we were approached by friendly and knowledgeable staff name Melissa. She made our quick shopping experience joyful and made us go back for seconds and third day. She offered what was available for our needs with proper discounts. It feels good to deal with such a nice... read full comment
