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“During a cross-country road trip, I found myself in a small town with no cell service. Frustrated, I walked into the local T-Mobile store and met Norman, an exceptional employee with a heartwarming smile. Norman went above and beyond, not only fixing my phone but also providing a list of local attractions and even recommending the best roadside diners. His kindness turned a frustrating situation into a memorable adventure, and I'll forever be grateful for Norman's exceptional service. Norman's generosity knew no bounds. Not only did he skillfully resolve the issue with my phone, but he also took the time to share his local knowledge. Seeing that I was a traveler in need, he handed me a hand-drawn map with hidden gems in the area—quaint coffee shops, scenic viewpoints, and charming bookstores. To my surprise, Norman had even packed a small care package for my journey, including snacks, a reusable water bottle, and a handwritten note with encouraging words. His thoughtful gestures transformed a simple customer service encounter into a genuine connection, making me feel like more than just a customer. Norman's generosity and warm spirit made my journey not only technologically smooth but also emotionally uplifting.”
“I went here to start a new line with my bf.PROS: Pedro was very knowledgeable and Edwin helped set up my line. I got great discounts and left with a new phone that day. They also hooked me up with a free coffee coffee mug and insulated tote bag. I was happy with the store, the service i received, and the customer service expertise in general.CONS: Edwin is new so understandably there was some misinformation about deals at first. Also i was annoyed once I got home and realized I don’t have a block for the new charger which i was told i would be given so I called the store and the block is over 23$ and my phone is about to die so I’ll have a dead phone remainder of the day and buy one tomorrow. If it weren’t for the block situation i would have given 5 stars.Thanks guys for the assistance.”
“Bought a new tenda switch with sfp for this service. Fiber internet is so much better than Comcast. I don't know why people have such a fuss about utilities getting installed. Grass grows back, you don't technically own the front of your yard anyways. Lighten up people.”
“Leaving a 5 star review even though I just cancelled service, seems a little odd but If you don't have another option High speed link is the way to go. Your not gonna find better people to deal with anywhere, from the sales lady to the fella that installed my service even the tech support guy were all top notch. The service worked decent for most of the day but It seems to me its overloaded in my area of Page county and that's the reason I cancelled. Hop this review is helpful ;)”
“Very polite and helpful team with an amazing store manager. Helped get my IPhone 15 pro max set up and had a really good experience within this store. Thank you guys!!!”
“I had what I thought were dumb questions, but despite that Pedro and Daegen were very helpful and I left very satisfied with how everything went. Definitely would go back,”
“This is a wonderful T-Mobile Store. Aries helped me so very much. I would recommend him to anyone that needs help with a iPhone. When we come again to our timeshare at Massanutten Resort and I need help with my iPhone, I’m coming to this T-Mobile Store and get Aries to help me. Jeanne Hart ❤️”
“We had been having trouble with our cable box for close to a week and couldn't get the issue resolved over the phone. We scheduled a tech for early Saturday morning. Jared was our technician and totally focused on getting our issue resolved. He fixed our problem quickly and if I could give 10 stars I would.”
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“Came in with an issue with txt. Spent over an hour working with tech support to solve it. Was more than pleased with costomer service at this location. Will always come to this store. Jacob, Hannah and Eric are above your normal telephone store reps.”