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August 2024 by Tina Severt
Not happy with the customer service, give you a credit and then say you have the wrong id, which locked it, luckily only $8 but still $8
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July 2024 by Kathy
My husband and I bought pine straw and some other items for our yard on July 13. Customer service from the young men working in the garden part of the store that morning was excellent. They OFFERED to help us and quickly found what we needed. They OFFERED to load things for us. The three of them coordinated our purchases efficiently so we were in and out quickly. Great customer service!
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July 2024 by jslaughter22
I stopped by this store while traveling back home to Northern Virginia from a day trip to Staunton, VA to see if they had a different selection of gold bathroom faucets. No luck as they had a limited selection. Disappointing.
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July 2024 by MuAwia DaMes
Rental department failed to provide the hose and attachment for the dewalt sander as advertised. Brought to the attention of the manager and he was unwilling to satisfy my request. Talked to corporate they said it was a store problem and they stand behind their decision. Lowes is across the street and rental companies are plentiful.
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July 2024 by Chandler Hatfield
Home Depot is usually a great spot for most home improvement projects. I just wanted to leave a review to talk about their unprofessionalism and disorganization for booking rental vans/trucks. My fiancé and I booked a moving truck through Home Depot over a month ago; we received confirmation and paid the deposit immediately. We then received a text less than 12 hours prior to our scheduled pickup time that stated the truck would not be available. This seems odd because driving to Walmart showed me that they have 4 rental moving vehicles out front. I’m not sure what the issue is, but we were given such short notice that someone without resources (friends with trucks) would be totally out of luck this shortly before move.
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June 2024 by Robert Bennett
Spend your money elsewhere. The management and customer service at the Harrisonburg location is an absolute joke. As a local contractor, I purchased thousands of dollars worth of tools and materials, every month, exclusively through this Home Depot. Never again. I ordered a 12'x16' building from them that was supposed to arrive within 10 days. I paid over $3500 cash, plus shipping costs. 15 days later I still had no building and was told that it had been delivered, then to wait a couple more days, then it had been delivered, again. When I told them I would like a refund, I was told it would be given in the form of a check that would arrive in the mail within 7 business days. 7 business days later, I called the store only to be told that I had already received a cash refund and the return was closed. After explaining that I had not received anything, they told me they would look into it and call me back, which they did a few hours later. Then I was told that the check had just been mailed that day, and to wait another 7-10 business days for it to arrive. Unhappy with the whole situation, I called customer service, only to find out that this was all lies. They had never sent the check to begin with. Here it is one month later and I am still waiting on a refund for a building that I paid cash for and never received. Not only incompetent, but deceitful as well. Buy anywhere but here.
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May 2024 by Allan Housden
We were and are still shopping for paint and roofing materials for new home and young lady in paint dept is really knowledgeable and helpful with all our questions. Can't remember her name but reddish hair and glasses
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May 2024 by GrandTheftGoldfish
Where doers come to waste their time.
Purchased a wood splitter online for pickup at this location. Got a text saying my order was ready for pickup. Drove 45min out to pick it up. Stood around for an hour waiting for them to take care of other customers. After that they tell me it's sitting in a giant box and won't actually be ready to take home for another 5 days
I would suggest calling ahead to make sure your order is actually ready, but something tells me that whoever answers the phone would see the same "Ready for pickup" status I got and say that it's ready. Maybe just try Lowe's instead.
Edit: A month later, to make this even worse, they still have not refunded me the ~$1700 for the wood splitter which I cancelled the order for. Had to call corporate and they told me I needed to go back to the store to have the refund processed through the register. An order that was originally placed online and now must be processed through the register in the store. The store that's 45min away that already wasted hours of my time earlier this month. And keep in mind they NEVER informed me about this. I checked my bank statements and noticed the money never came back in from the order and had to call corporate to see what went wrong.
Go to Lowes or buy on Amazon or something. Check your statements and don't let them steal your money. This place sucks.
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May 2024 by Jack Mallett
I hate this company with a passion. Every time I try to go and buy something, the employees are clueless and zero help. On top of that, the wood is always warped and out of shape. Don’t know how they stay in business when this is how every store operates.
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May 2024 by Scott weaver
Although most of the staff are very friendly and helpful, the returns girl that just waited on me is either a stupid lazy person,or the store policy is moronic. I paid 37.89$ with 2 20 dolar bills,she said I couldn't give her the 2.11 to get my 2 twenties back. Now i have a pocket full of change and a pocket full of ones!! Thanks!
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April 2024 by Madison Perry
Closed registers 5 minutes before closing and went to do a return and they refused to accept the return equipment. If you are closing early change your time to 9:55pm. Very disappointed. Will not be working with Home Depot in the future.
Harrisonburg location!
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March 2024 by LordDragon
Few employees with any experience. Still give them a shot every once and awhile. Usually go to the other guy
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March 2024 by Matthew Siron
Friendly staff. Gr8 stock and very clean
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February 2024 by Steve Goad
Great time to get a head start on your home or farm projects. Really like this place, great staff who are always willingly to help and always glad to see you.
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February 2024 by Monty Helmick
If you're interested in working here, consider ANY other option. Unless you're into corporate bull.
