-
June 2023 by Gene Scott
Friendly and knowledgeable!
-
January 2023 by Anastasia B.
I've been taking my pets to Heartland for over a decade but due to the latest 4 awful visits, it's time to find new care for my furry babies. Unfortunately, two of my cats passed away within one month of each other (one from old age and the other due to cancer). I've found there is only one vet who cares and provides care while the others seem to be disengaged and aren't offering the level of care they once provided. The final straw was when they lost the ashes for my cat after I paid $328 for the cat to be euthanized, cremated, and ashes returned. The office staff is unfriendly and not compassionate. And although I understand that it's difficult to keep employees, it's not okay to treat grieving pet owners in a dismissive way.
-
September 2022 by Charlie Jenkins
Very thorough and prompt. My dog didn't try to bite them so they must be good! ?
-
August 2022 by Emma Larie Serrels
Great doctors, great prices. My pup is well taken care of by Heartland Vets!
-
June 2022 by La B.
Had to bring my daisy here for an emergency because I couldn't get in to see her regular vet. They were friendly and professional and compassionate and got me a same day appointment. Dr Hunt has been fantastic and they were patient with me calling several times with questions concerning changing Daisy prescription food and accommodating so that I could get it locally as they are an hour from me.
-
May 2022 by Cynthia J.
If I could give zero stars, I would. I will say that the staff and Dr.'s have always been very friendly and treated my dogs very well. However, TWICE now I have had a bad experience relating to the accuracy of what services were scheduled for my dogs. The first time, I had one of my dogs there for a rabies booster and a nail trim, only to find out after getting his records that the groomer could not service him because his shot records were not up to date. After calling Heartland, his booster hadn't been given when I had him there when previously. Today, one of my dogs was scheduled for the rabies booster that he hadn't been given before, and my other dog for a nail trim and flea meds. My daughter took the dogs to the appointment and Heartland called me for payment of an EXORBITANT amount of money. When I asked about the charges, there were several services performed that I DID NOT ASK FOR, NOR did anyone call me to discuss what was needed for my dogs before doing so. Thoroughly disappointed to say the least and I will be transferring my pets records elsewhere.
-
December 2021 by Gaby D.
Not a trustworthy vet practice. My boyfriend and I have been going to Heartland for 3 years and in the past 3 years there's been many things that have been "miscommunicated" which leads to money loss on our end. I always ask for an estimate and have done so since the start and recently I asked for a estimate for our new puppy and for the estimate it said the rabies was no cost. However when I actually took him to get the shot we were charged for rabies. So I asked why, when on the estimate it seemed like it was included. They said that the estimate was based on a wellness plan which was around $47 a month for our puppy. However, we never have had a wellness plan for any of our pets and on our other estimates it wasn't based on having a wellness plan. So, there should have been no reason why the estimate was based on a wellness plan. If I would've been given a correct estimate or told PRIOR to getting the shots of the actual cost, I would've taken my puppy to the multiple different places that do rabies shots for FREE! Also this past week I was ordering heart worm preventatives and was told I shouldn't order 6 months of x weight because my puppy will grow over. So I asked them what to do and they said to order 1 or 2 months of x weight and then order the bulk amount for the weight that he'll actually be. So I said "that makes sense can I order the 1 month single dose and the bulk dose amounts now?" And the techs said yes they would approve it. But, my order got cancelled so I called and asked why and they then tried to state that the "notes" that they had of the conversation said to order a single dose and then re-weigh every month and buy it monthly. This was so frustrating because I was told something completely different by their other techs and today they were trying to make it seem like I was the one who was in the wrong and trying to explain why they can't approve it ahead of time (which I understood from the beginning but I was told something different so I was trying to do what they told me). Not professional and there's obviously a lack of communication among the techs and doctors to the customers. Other than these two recent issues there been a multitude of other things that are concerning. I won't be going here again.
-
October 2021 by Lauren Michelle Armentrout
After coming here for years with many animals with Dr Arneson, i am disappointed today they wouldn’t allow me and my child together in on a ultrasound for our baby this is a first experience for us and we were very excited, they tell me one person in room only, meanwhile to elderly people walk in together and nothing is said, i say something at that point about them and they said oh one will go back out meanwhile the tech walked in with them… very disappointing; i have really loved dr arneson but this has made me look for a new vet. Dr Arneson himself is wonderful and if you need anything serious he would be the one to go too.
-
February 2021 by Priscilla Rodeffer
Heartland Veterinary was terrific they helped us in our time in need with my dog milo. The staff is very nice and wonderful with our fur babies..
-
January 2021 by Jamie Pence Arehart
Great experience the staff is exceptional!
-
December 2020 by Barbi Simmons
I absolutely love these people
-
March 2020 by Stephen Holder
Very efficient and friendly
-
February 2020 by Wanda Yetter
They were wonderful. Very loving and caring. Will definitely be using them as my vet.
-
June 2019 by Catherine G.
My dog got attacked at the park and Heartland Veterinary took her in right away on a Saturday even though we weren't a past client. They got her all fixed up and were very kind. I would definitely use this vet again!
