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August 2023 by Theresa C.
This is not the best Doubletree I've stayed in. It's not aging well with signs of wear and tear everywhere. There is a strong smell in the hallways and rooms...a combination of mildew and cleaner. This hotel really needs a refresh.We arrived late at the end of a long drive. Decided to have apps and drinks in the bar. The area was filthy with our feet sticking to the floor as we walked to the dirty table. Menu limited and they were out of basic things so we ordered a pizza. It came out raw. The waitress apologized and brought it back to be heated through. In spite of the rundown condition of hotel and restaurant, I'm giving the stay 3 stars because of the staff. Everyone from the front desk to the bar/restaurant was friendly and helpful. And the indoor pool looked nice.
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July 2023 by A M.
This was our second time to visit the university and had decided to stay here as a loyal Hilton member. Thought after the first horrible stay they would have improved. No way! Even worse! As always no double tree cookies, they are always out! But not important !Staff is usually lost at the front desk, coupled with a terrible pool which is not again important. Rooms are a disaster! Bathroom not clean, phone dead.. shower filthy and black marks on the floor, no Shampoo!! Are they serious? Toilet paper roll on the floor and toilet paper holder broken and loose! What's going on with this hotel? Any management ? Is this the new Hilton service and brand? Never again.
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April 2023 by Suzan H.
What's happened to this hotel??? Used be clean inviting with great service at restaurant! Two ladies running around trying to take care of everything and they're wonderful!
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March 2023 by Christina P.
asked for no feathers in the room because I am highly allergic. I went to my room and immediately had allergic reaction. Front desk said he said he could see what he could do because housekeeping left for the day. After that he proceeded to tell me that the room did not have feathers, they had down in them, he said down were fake feathers (They are not, they are feathers) I was still at front desk in hives and having trouble breathing when he was arguing with me about the feathers. I had to find a new hotel at 9pm at night with daughter while covered in hives and having trouble breathing. I have never had such a bad experience. I had hives, itching and breathing issues for days.
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October 2022 by Lisa M.
Unfortunately the other negative reviews were accurate. We stayed in room 321 over the weekend and it was filthy. Thankfully I had some disinfectant wipes on me to clean the surfaces. There was stuff splattered on the counters, walls, lamps, etc. Pretty gross. There was a huge splatter of something red over one of the beds. There were layers of dust in some areas as well. The room looked worn down and beat up. Just walking down the hall on the third floor gave you the impression that the hotel was worn down too because all of the doors looked really beat up. One door even had big chunks missing from the bottom of it. I've stayed at Doubletrees all over the world, and this hotel did not meet the standard I would expect for a Doubletree. The bathroom was small, but functional. The beds were comfortable. The room had dark grey walls and furniture though which did make the room seem pretty dark and dreary.
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July 2022 by Jerry R.
First, the good: The guy who checked us in a reception was friendly and helpful. We were offered free cookies. The location is great, easy access from the freeway and within walking distance of a TON of things. The room was quiet and the bed was comfortable. There's a small-ish pool that seems popular with the kids.It's a Doubletree, so you expect more. You just don't get that "extra" here. The refrigerator has a two-hour timer -- who does that? There's no microwave in the room: When I called to ask about it, the guy at the front desk, clearly irritated, suggested, "I can give you the number for the fire marshal so you can ask him about it!" He offered the lobby microwave, which was filthy and barely functional. But worst of all, they've added onto the building, so the wall-length picture window (which appears never to have been cleaned) looks out onto... another wall.For the price, the room was ok. For the quality and service, I should have stuck with a budget brand.
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June 2022 by Phillip L.
The hotel industry is in such a bad spot so I am being gentle in my review here. Shower didn't work, clogged completely, when I got to room. 3 towels were wet when I got to the room. Elevator didn't work when I checked in. But they got the shower fixed in 15 minutes. They got the towels changed out in 10 minutes. And they got the elevator working 3 hours later. Short staffed, building is not looking good because of lack of use and staff not pointing out issues as they arise or failing to fix them when they start to fail. Big tv is nice. Soft bed, nice if you like soft beds. Fairly quiet which is amazing with how close it is to highway and on-ramp.
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April 2022 by Paul A.
We stayed one night here last week as we were in town for a University visit at JMU. It was a nice hotel and the front desk people were pleasant to deal with. It's located in a great location with plenty of places to eat etc around. However, the one downfall was the condition of the room. Although the room itself had updated furniture etc the cleanliness of the room was way below what I would call a Hilton standard. It was almost like they just made the beds, sprayed Febreeze and moved on to the next room. The bathroom was really bad with all sorts of hair everywhere, toothpaste in the tub from the people before, black mold in the vent and so on. If they could revisit their cleaning procedures then this would be a nice play to stay.
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September 2021 by Pj M.
Nice looking property with huge indoor pool as well as outdoor pool.Warm and friendly staff greeted us when we arrived.Our room was ok but is looking tired. It was a bit off-putting to walk in with the tv on.... especially because our room was at the end of the hall, but quickly realized that it had been turned on to welcome us.We did have a strobing light at the door...quickly turned it off.Over all ok, but not as high standard as I expected from Doubletree.
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December 2020 by Caity C.
Now I know what all the hype is about with those cookies - they were tasty for sure! However, I'm pretty disappointed with this specific location. It looks great when you first enter; newly renovated, huge pool and lounge area (pool was even open despite the pandemic!), and plenty of social distanced seating, sanitizing stations, and guide markers. However, once you get in the elevator, that shine disappears quick. The elevator was dated, and had a pair of shorts front and center on the floor. Then we got to our room. We stayed here while driving to Florida for relocation during the pandemic, and the cleanliness of this hotel room we stayed in was not up to par for even pre-Covid standards. I found hairs in one of the beds, a bottle cap under a nightstand, a used shampoo bottle in the bathroom, and had an extremely ripped duvet (see image). Extremely disappointed with cleaning standards, and concerned about what Covid cleaning measures they're actually following through with if this is how they're leaving rooms.
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November 2017 by Kathy Woolf
I bought a used pool table, and coordination with the seller and these movers couldn't have been smoother. The crew arrived promptly at the appointment time and were fast and careful breaking down and loading the table securely on their truck. When they got to my home they were also very careful when they assembled the table. They took great care in attaching the felt and making sure the table was level all around amd the ball returns were aligned. They even measured to make sure the table was exactly centered under the existing light fixture. I was very pleased with the service and would use them again.
