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January 2024 by HAYDER SHAHADHA
Kyle is amazing
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January 2024 by Melanie Hollen
This bank is a joke. My mother had a prearranged scheduled 1:00 pm appointment made with Miranda (not sure of her last name) to discuss options regarding a mature CD. Upon our timely arrival we were told Miranda was eating her lunch and could not help us. Eventually, after a 10 to 15 min wait we were helped by someone else. I'm guessing we weren't important enough for someone to either eat their lunch before the scheduled appointment or after, lunch was way more important. I'm glad I don't bank here and I am encouraging my mother to go elsewhere to bank or at least make sure it's not someone's lunch hour next time she makes an appointment with them. Obviously, customers aren't their concern just their stomachs.
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October 2023 by Jim Pierce
These guys just keep getting harder and harder to deal with. I KNOW it's the day after a holiday. BUT DON'T YOU? One teller working at 10:15, 12 people in line and the "concierge" doing whatever he is doing. No drive thru open of course. Every trip there the last year is a guessing game as to what time and what will be open. -0- regard for customer service.
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October 2023 by Shelia Supinger
My husband and I would not ever deal with Bank America. Since the passing of his mother March 8th 2023. We turned in all papers and affidavits. They have yet to settle her checking account with us.I do understand that u have to wait a couple months thats understandable. It's bad enough u have to go through someone passing but then u have to deal with this. We have been to the bank and on the phone on hold I don't know how many times. Here it is October, so what's the issue?
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July 2023 by Varun Salve
The managers and the cashiers were very professional. They helped me although I was late and missed the appointment. The manager helped me despite of missing the appointment and helped me with my banking things. I was also given some financial advices by the manager on how to have a healthy financial life. Resolved all my problems and suggested me on some good ideas regarding finance.
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March 2023 by Omar M.
I have a very good opinion of this bank, I kept my company's account for two years and I never had any complaints, they always helped me to solve the situations that arose, the operation of the bank never affected me, for me it is better than everything. the banks of the region
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March 2023 by chris spitaleri
My experience as to going into this location far exceeded anything I could have hoped for. Greeted with such attentive intentions by the manger who was more then helpful. After I was able to speak with Ashley who was as effective as she was kind. Both of these women truly went above and beyond. I’m more then greatful.
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February 2023 by SAAD ALGHANIM
Bad experience. Used to be a very good bank. Now they only have one, or if you are lucky they'll have two tellers to help you with your bank needs. Why do I have to wait more than 20-30 minutes because the bank doesn't want to hire more people to provide a better customer service. I hope more people Close thier account with this bank I grantee their service will get better very quickly.
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February 2023 by Raj Ghale
Bad service I came hare for problem of deposit money lady say just minute and goes to other room cameback more then 25 minutetalked rude
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November 2022 by Kristofer Bly
I wish I could leave negative stars. Do not and I mean do not put your money or deal with any of these banks. Do not even send money through zelle to people who bank with Bank of America. It is always an issue. Their Fraud department is lazy and untrained. So about a month and a half ago I received emails from Bank of america that I had set up an online checking account. I don’t bank here so immediately I knew it was fraud. After 7 hours of being on the phone with fraud department they confirmed what I expected. An executive called me and talked to me later because I was extremely frustrated. She stated they would help. I received documents for fraud via email. Printed them off, filled out everything along with a police report and mailed it to their cooperate office in Dallas- as they requested. A month later I’m still receiving mail that I have an open checking account with Bank of America and now no one in the fraud department will answer , even with my existing claim number….. this is by far the trash. You’re past rubbish. You’re trash. There are also rumors from other Banks that Bank of America has taken other peoples Info and set up checking accounts with that information to achieve ratings. If this is the case, I hope the federal government comes down on you with a hammer and sickle. Will you all please close my account that I did not set up !!!!!!
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October 2022 by Tara Layman
My husband and I had account here, deposited a check yesterday, there was a hold on it, told us when to expect funds etc. we tried to log into our online banking and got message that our account was locked. Called customer service this morning explained situation, got disconnected during transfer to closing dept, called back got someone else who told us when funds were available and transferred us to someone who said yeah so nothing they could do as our account was closed as of last night!!!! No explanation nothing!!! But they quick enough to hold said check!!!! Never again will I even set foot in there ever again!!! Worst dealings we ever had at a bank
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October 2022 by Zwan Shafeeq
Today I have been in bank of America I met a very nice lady her name was Karina she was a most beautiful in side and out that I have ever seen , thank you so much for a great service, I really appreciate your hard work
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October 2022 by Carson Brantley
They either need a new phone or more people there to answer it. I’ve called probably a total of 20 times over the week with no answers.
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September 2022 by Randy T.
They never answer the phone. Drive up teller line with a 20 to 30 minute wait. Not enough help. Worst in the business.
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September 2022 by Joan Diaz
all the staff that work in this office are super friendly, charismatic and good people, God bless them
