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February 2025 by Gary Ellis
I had flag up today set right here watch get mail from next door drove right by mine with flag up mail to be picked up ant first time hate compan make bill late I be one having to pay late fees
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January 2025 by Sharon Lawton
Less than impressed. I will be the first to acknowledge that inclement weather delays mail, however I do NOT understand why my packages couldn't be pulled so I could pick them up. Instead I'm apologized to and told they are doing the best they can given the fact they have had so many delivery people call out. So exactly 1 week now, No package deliveries, and more snow forecasted for today. Maybe I will get my package by this time next week. I guess if they run out of room, then they will allow customers who offer, to come pick up their packages to do so.
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January 2025 by Lisa Shumac
They refuse to deliver packages. There is no explanation or reason. Today I got a slip in the mail (been checking twice a day) that claims they attempted to deliver a package 2 days ago!!! A blatant lie. And it's torn in half! They can't even get the pink slips delivered intact and on time! They are so bad at their jobs they can't even correctly communicate how bad they are.
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December 2024 by B T
All of the mail guys and gals do a wonderful job for what they have to deal with….They are only the final ride to your mailbox or door…Remember that when you go outside to get your toaster.when it’s -10 outside… Great job
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September 2024 by Trucka.Lyf.T
Amazon drivers...check photo! Small dock.
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May 2024 by Warfinge Forever
As my carrier ages, his performance gets worse. I suspect his route has increased the number of stops over the last 20 years. Should he split his route with another postman? Who knows? Sounds like a management problem. All I know is there are many mistakes made per month and I am sick of it. In the last 7 or 8 years, my USPS service went from perfect to problematic. I want the old quality back.
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December 2023 by Zakk Moorman
They refuse to deliver my packages down my driveway because they do not know how to drive. I drive the driveway every day in a RWD 2 wheel drive truck. Spoke with the manager Of the post office and he was extremely rude. Refused to give me my packages and letters that they would not put in the mailbox. Since establishing this address, I’ve had nothing but issues from USPS but all of my other deliveries from UPS FedEx and even small vans like laser ship have no problems. It is crazy to me that I pay taxes and these people salary for the services and they don’t care about customer service at all.Oh and the packages that they refused to give me were Christmas presents for my 18 month old son.
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September 2023 by Brenda G
My favorite post office. I refuse to mail from the Moneta post office since my mail takes so long to arrive or gets lost. I prefer to drive to this post office. I've never had a problem getting with my mail being delivered in a timely manner or lost from this post office. Lady who works there is outstanding.
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December 2022 by Lissa Gray
I feel sad that the quality of service has gone down hill through out the years. I know how hard this business is as I have family in the Postal Service. I really hope this last complaint will help. I have Christmas gifts being returned and I cannot get them back in time for Christmas. I feel so bad for my son not being able to get his wish list items.
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November 2022 by Alex Hennis
Is there a way to keep the couriers from doing this? Also, If they can't shoehorn it in they just leave it on the ground. Pure laziness and lack of pride in one's work.Ups and FedEx have never once had an issue placing something at our door.
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September 2022 by jasmin wilkins
Vinton USPS Wi-Fi was out and each time I go there I tread going there, each visit you will receive a rude person. After they had no Wi-Fi I went over to Hardy VA USPS, the bldg is new and employees were a pleasure to work with. It was such a relief to find positive customer service. Thank you USPS Hardy Rd.
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September 2022 by Jennifer DeMarr
Everybody is so friendly at this post office. Angie knows everybody and is always so friendly.
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September 2022 by Liz H
Our carrier constantly holds lightweight packages that are too large for our mailbox (but small enough to carry) at the post office for pickup instead of leaving them at our door like she used to. Oh and, literally every clerk I've come in contact with has been unpleasant. I try to have things shipped FedEx or UPS as much as I can so I can just avoid the frustration all together.
Update:
A clerk let me know that our carrier flagged our driveway as inaccessible/dangerous. It totally isn't, so I called and spoke with who I'm assuming was the manager. I made it clear that I didn't want to complain, just wanted a better understanding/to dispute our driveway being flagged that way. She said she'd follow up with me, but never did. Typical I guess.
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May 2022 by Hannah Stover
Wendy’s stopped delivering our mail without notice because our mailbox is out of regulation. We had no idea that our mailbox was out of regulation. And then when we moved to the mailbox Wendy argued with me at the post office saying I didn’t. When I definitely did because same day I told her to go and check she deliver packages. Next time it happens I will be getting the cops involved this is the worst experience I’ve had with the post office. God bless your soul if Wendy’s your mail carrier
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February 2022 by Eddie Pagans
Last weekTracking says packages inaccessible to mailbox which is not true as driveway had been pushed three times and is accessible to mailboxes, Stating to pickup at post office.This week I have packages there now that have been there this whole week. I was advised Tuesday that our packages were left at post office but would be delivered Wednesday as I added stone to be sure they could turn around. No mail was delivered and Thursday called in and postmaster thought it had been delivered on Wednesday, as of 7pm still no mail Thursday.After Christmas I have a note left that states they would not be picking up packages due to the holiday, I thought that is what the postal service is for. I still have if needed. I have lots of people in the neighborhood that are very dissatisfied with our postal service in the area. Packages have been opened before and I see no need to know what I order as invasion of privacy.I have seen other post offices normally deliver by 5pm at the latest. There is never any consistency with the postal delivery person in my area. I wish someone would step in and make changes soon to this post office.
