Genesis of Hampton provides a good to fantastic car buying and service experience. Many customers report a positive and straightforward sales process, with exceptional and professional staff. The service department is generally praised for being the best to work on Genesis vehicles, completing recall fixes efficiently and resolving issues quickly. Some note that ongoing construction makes the maintenance office challenging to find. While most experiences are very good, with clean cars returned after service, occasional oversights, like a missed AC issue, prevent a perfect rating. Overall, customers are pleasantly surprised and highly recommend the dealership.
Very flexible and professional. I’ll definitely be going back!
December 2025
The full Genesis Crew was Amazing- Michael, Chris, Barak, and Prep Team! Excellent customer service, got all the perks we wanted, and was able to purchase my dream car before it even got off the truck! Only scored a 4 due to it taking the full day, however it was a brand new car and everything was done in a day! Thank you!
December 2025
The Hyundai service team is great! They had me out in a very timely manner. Matt is a fantastic service advisor.
