Classic Hampton Auto Mall is a family-friendly auto dealership that offers a range of services, from car sales to vehicle maintenance. Customers appreciate the helpful staff, who provide detailed information about financing options and vehicle services. Many have had positive experiences with maintenance, especially for luxury vehicles like Mercedes, highlighting the importance of qualified mechanics despite potentially higher costs. The dealership has undergone a name change and new management, which has brought about some improvements, including better communication and no pressure regarding additional services. However, some customers have reported long wait times for appointments and service completion, especially for state inspections, which can be frustrating. Concerns have been raised about the handling of vehicles left outside with doors open, causing worries about potential theft or damage. Despite these issues, the overall atmosphere at Classic Hampton Auto Mall is described as pleasant and calming, with a clean and comfortable waiting area. The staff is generally friendly and attentive, ensuring that customers feel respected and supported throughout their service experience. Overall, the dealership strives to provide good service while recognizing areas for improvement.
