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November 2023 by Eyezof thesoul
I’ve been coming to this location for the past 3 years. Only for a spark plug to blow out my engine. I was told that I never requested a tune up (which is a lie) and that I must request for my plugs to be inspected. They neglected to check my plugs then I spoke with a guy name Trevor who twisted everything. I read a comment on this thread of a customer who stated that they were neglecting to document what the customer stated. Accountability is EVERYTHING and this business has proven they have none. To add insult to injury, I was charged $162 for a diagnostic and then was told they can replace the front of my cylinder for the right price. PLEASE MAKE SURE THEY ARE DOING AND DOCUMENTING WHAT YOU’VE REQUESTED BECAUSE THEY WILL LIE TO COVER THEMSELVES!Services: General repairs & maintenance
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November 2023 by Rachel Patt
One of the last businesses with integrity and knowledge. Tool my car here for state inspection, very knowledgeable staff. Excellent customer values. Thanks guys ???
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October 2023 by Vonda Bookman
This is the first time I had my truck inspected here. I didn't mind waiting because the wait area was pleasant and clean. There was hot coffee, a water machine, and a TV. As I waited I spoke with the manager Tom to get some quotes on some repair work and he was very professional, kind, and willing to answer my questions. When doing the inspection Elvis found a bunch of fishing line wrapped around the back axle by the tire and cut it out for me. After the inspection they had me come out and do a little look-see under the vehicle with them and showed me a couple of areas that will need some attention eventually. My husband is aware already what needs to be done but now I feel confident we have a place to come back to for work to be done by them if needed in the near future. I feel the quotes were honest and resonable. I can't say enough about Tom and Elvis's customer service today. I left with a smile and that's how you keep customers coming back.P.S The RainX wiper blades are awesome Tom, thanks.
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October 2023 by Shyla Shaw
Very informative, no wait time , was able to fix my car the same day ! Respectful , knowledgeable! Informs you of the financing they have available for those that can't pay the same day which alot of people can't. I definitely recommend! I will be returning for ALL my car needs.Service: General repairs & maintenance
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October 2023 by Raymond Zeigler
We had our tires replaced here. Great service and support when needed. Military is always welcomed here with a discounted bill. We appreciated them for all they did for us.
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October 2023 by P Diaz
I've been coming here to inspect my vehicles since I moved back to Hampton three years ago. They are always very professional and honest with their assessments of the vehicles. This is my go-to place for vehicle inspections and mechanical work. Always excellent service.
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October 2023 by Jon FordJr
Tom and the whole team are awesome! I have had no issues with my inspections or oil changes and the atmosphere is very relaxed.
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September 2023 by Thomas Davidson
Good service and good people. Will be back with more cars
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September 2023 by Tom J.
Synthetic oil change and state inspectionHad to replace headlight bulb and cracked tailight. Completed on time with good quality and average price.
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September 2023 by Precious Smith
Tom was very helpful and swift with getting me in and out! Thank you crew:)
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August 2023 by Nina Bell
Very disappointed with a recent incident at this location, and when we tried multiple times to place complaints and requests for refunds, we were told with no apology or sympathy for what had happened, that we'd get a call back from upper management, but that never happened. I also wrote to an email address I saw in a response to another negative review with also no response.This used to be our favorite location for car service. I came in on a Wednesday in early July telling them I needed an oil change and that the car wasn't starting normally. I approved several hundred dollars worth of work (not including oil change) under the impression this would fix the car starting issue. At pick up he explained to me how the repairs they made would get the car starting better. Issue was still exactly the same when I got in the car and started it, I brought it up and showed it to the desk supervisor who happened to be outside and he said it sounds fine to him. I drove the car for a couple of days and still was very concerned the car would fail to start very soon and I'd be stranded somewhere. Brought the car back in that Saturday, they double checked it, and told me once again it's fine. We specifically asked about the battery and were told it's fine.Two days later the car didn't start, just as I had predicted, and it was of course a very inconvenient time and place as I was traveling for business and needed a reliable vehicle to get to places on time.Roadside assistance changed my battery and I arrived late to where I needed to be, even after having left wiggle room. Very upset I went back in to Tune Up Plus later in the day to complain and show my roadside battery replacement receipt and ask for a refund for at least the labor costs I had paid for the repairs which did not fix the issue I came in with but rather left me stranded with a dead battery.We've now been waiting in vain for a call back for a few weeks and at this point all I can hope to do is warn others not to trust this location for serious repairs or issues.To the management - if you are seeing this, please find my email from July 17. I will gladly remove or edit this review if the situation resolves favorably.
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August 2023 by Chris Hollaway
I went there to get a state inspection. I got there a little before 8am. Guy told me it may be more than the approx hour I asked him about because there were two people ahead of me. This was fine. I waited as well as another customer who got there not long before me. We both waited over 2 hours. Front desk guy was conversing with him about the delay because he was asked. Apparently the one person doing inspections "had to go somewhere for 10 mins" but it was actually over an hour and a half. They took so long my car never even got pulled in. When I finally asked what's the real eta, after 2.5 hours he told me after they finish one more car then mine will be next but then told me that I was going to fail inspection because the inspector didn't feel comfortable with the back windshield decal I had. I've had it for 4 years and been inspected to no avail in the past. I told him to just give me my keys and left. They wasted my time and ensured I would never come back.
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July 2023 by Dylan Oliver
No longer letting you leave your vehicle over night to be inspected the next day. I got there before noon today and was informed that they're full and, no longer holding vehicles on a first come first serve basis. It's just first come first serve for the day I guess. Never had a problem with it until this most recent visit. We'll see how it goes when when I get up there before noon tomorrow. ??Service: Vehicle Inspection
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July 2023 by Michael H.
This place is a joke. Took my car here to replace a ac compressor and after apparently 3 new compressors it still doesn't work. The car was running and driving just fine before I took it in, I drove it everyday from Hampton to sandbridge without a problem. But now after picking the car up I have multiple issues from a botched/ inexperienced installation.
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June 2023 by Steven M.
The Mercury location manager Thomas was very professional, he was straight forward and honest with everything my daughters car needed. Thomas's professionalism is why I recommend his shop to friend.