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August 2024 by Jennifer Fisher
Our semi needed fixed and we’ve used them before mainly for inspections and took our Kenworth in Monday around 11am, was told they would try to get to it by the end of the day, if not first thing Tuesday. Well here it is Tuesday late afternoon and still haven’t even looked at it and can’t promise to even look at it tomorrow. We could have easily taken to another shop on Monday but trusted them. Which we just did. If downtime is important to you do not come here!
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May 2024 by Kenneth Melton
Great people and service. Looking for a place to have your class A or C motorhome serviced this is the place. They have the lifts.
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March 2024 by Richard Scavone
Maybe your drivers shouldn't cut other drivers off. No, there was no warning, just turned in front of me on Effingham the other day. Glad I had good brakes.
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March 2024 by Darrell Harrah
Great service and the people there are trustworthy.
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March 2024 by Volk LLC
Great customer service. Thank you Ms Deloris ☺
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January 2024 by Sarah Thompson
I called to get my 4runner towed since it broke down, and they weren't friendly on the phone. And the tow truck driver never showed up :(
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December 2023 by Mike Parker
Our fifth wheel burned up a bearing in the Hampton Roads Bridge Tunnel and we did but we did NOT know it until several people pulled up alongside in tunnel and pointed to the RV. I looked in the rear view mirror and smoke and sparks were coming from the front tire area and then a fire ensued. We stopped in the tunnel and my wife grabbed the fire extinguisher and put the fire out.
VDOT tunnel personnel assisted us safely to the south island. Cory, a contractor was assisting us and highly recommended Tidewater Express. I called Tidewater Express and within 30 minutes, C.J. (the mechanic) called and we discussed our situation. C.J. arrived an hour later as he had come from another job and I had the tire off and had already determined the bearings were toast. We could not get the axel spindle off because it had gotten too hot, C.J. tried the torch, but no luck.
This is a triple axle fifth wheel, so the only option was to drive it slow somewhere safe. So, Ft. Monroe campground was 4 miles away and this was late afternoon/evening rush hour traffic. VDOT stopped west bound traffic, so we could safely get on 64. C.J. followed us in his wrecker truck with his caution lights on all the way to the campground.
C.J. determined exactly what we needed to facilitate the repair and I ordered all the parts to next day shipped to Tidewater Express.
Their schedule is backed up, but they are going to squeeze us in first thing in the morning (12/7) and have us on the road before noon.
All I can say is ALL these folks I talked to are top notch!!! From Deloris, Aaron, Mike, and most importantly C.J.!!!! I can’t say enough positive things about him. He is just a great guy first off with a ton of knowledge and experience. His personality and professionalism was perfect for my wife and I during this extremely stressful situation. Thank you C.J. and all the good people at Tidewater Express!!!
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December 2023 by Janie Benjamin
One star because they came out. Then the tech said the company was only paying for 3 hrs of work and that was not enough time for him to troubleshoot my problem. I suggest cleaning a few parts to see if they were just clogged, and he refused because he wasn’t certain that was the issue. Horrible service. Wasted an hour of my time before I caught on that he was just stalling, so I sent him away. I miss the days were techs actually came out and tried to help drivers. Sickening.
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November 2023 by Justin Wright
Good service
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October 2023 by Corey Delatte
Extremely trustworthy folks, Great Business ethics!
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September 2023 by James Doan Stauffer
Really nice people. Was fast and quick.
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August 2023 by jason metz
Took them over 6 hours to get to my road side repair due to one of there trucks going down. They pushed everyone off till they could get there own truck back up. Won't be seeing them anytime soon
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June 2023 by Lindsay C
Truck and trailer with livestock broke down coming out of the HRBT Thursday 6/8. After calling for them to come out relaying to dispatch the address they were going to and we’re told it would be 90 minutes…2.5 hours later a wrecker shows up, hooks everything up and asks where the livestock is going, we told him the address and he refused to tow to the address given to dispatch. He said he had already been off for an hour and dispatch told him to tow us to their Hampton lot. When we asked what we’re supposed to do with our livestock he said it wasn’t his problem and that we can call someone else and left. He left over 100 livestock and their handlers on the side of the HRBT for 6 hours. Thankfully it wasn’t hot and the livestock didn’t die while waiting for another wrecker
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June 2023 by Lindsay Cicero
Truck and trailer with livestock broke down coming out of the HRBT Thursday 6/8. After calling for them to come out relaying to dispatch the address they were going to and we’re told it would be 90 minutes…2.5 hours later a wrecker shows up, hooks everything up and asks where the livestock is going, we told him the address and he refused to tow to the address given to dispatch. He said he had already been off for an hour and dispatch told him to tow us to their Hampton lot. When we asked what we’re supposed to do with our livestock he said it wasn’t his problem and that we can call someone else and left. He left over 100 livestock and their handlers on the side of the HRBT for 6 hours. Thankfully it wasn’t hot and the livestock didn’t die while waiting for another wrecker
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June 2023 by Lindsay C
Truck and trailer with livestock broke down coming out of the HRBT Thursday 6/8. After calling for them to come out relaying to dispatch the address they were going to in Charles City and we’re told it would be 90 minutes…2.5 hours later a wrecker shows up, hooks everything up and asks where the livestock is going, we told him the address in Charles City and he refused to tow to the address given to dispatch. He said he had already been off for and hour and dispatch told him to tow us to their Hampton lot. When we asked what we’re supposed to do with our livestock he said it wasn’t his problem and that we can call someone else and left. He left over 100 livestock and their handlers on the side of the HRBT for 6 hours. Thankfully it wasn’t hot and the livestock didn’t die while waiting for another wrecker
