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“Absolute 5-Star service from the Branch Manager Sonya as well from Janet Evans!!!!! I was locked out of my digital account for over two weeks and these two came in clutch for me with getting my account unlocked. A couple of fine superstars at this branch. This is what makes America great, their support is greatly appreciated!!”
“Thanks to whomever figured out the current drive thru lines to serve customers during the Covid-19 pandemic. Having the main line feed into each teller line is so much safer and more efficient. Kudos for making a difficult situation better.”
“I recently visited 1st Advantage in Hampton in order to inquire information on an Auto Refinance loan. Darnell did a fantastic job gathering all the required information in order to make this a smooth transaction. Darnell was responsive to my questions, and returned calls and emails promptly. Darnell explained the loan repayment schedule and made me feel comfortable and confident about my choice to complete the loan with 1st Advantage. Great customer service and another highly satisfied customer.”
“I could not be more grateful for the empathy and solutions from Jennifer Sanders. She answered every one of my questions, even hypothetical ones. She took the time to help me understand my options - and not just in the current state, but also how they would impact my future as well. She encouraged and empowered me, and I will always go back to see her!”
“The bank is very beautiful and clean inside, well staffed, and everybody is very pleasant and professional. Mary, who is extremely personable, bright, and informative, helped me select a checking account which best reflects my personal financial needs and desires. I'm well satisfied with my decision to bank here.”
“I recommend Old Point National Bank for personal and commercial use based on my experience of using Old Point for both. I could list several staff members that have been helpful over many years, Rita Thomas stands out. In well over 20+ years she has assisted and advised me the on decisions regarding car loans , equity lines and much more. She has addressed issues that others couldn’t and were becoming frustrating. Rita Thomas is a true asset of Old Point Bank and represents the bank very well in demonstrating true top tier customer service.”
“By far the best bank I have ever dealt with, Lars And Jason are such a unique team that always gets the job done. I have been a customer for five years and look forward to many more.”
“Bayport Credit Union has exceptional employees and very knowledgeable. They were all very pleasant and friendly and helpful with all our banking needs even down to retirement needs. They are the go Credit Union”
“They are personal KIND not fake nice truly kind, and efficient. I’ve been coming to this location for at least 6yrs. The service stays consistently on par and above.”
“I went in today to open up a checking account, my experience was wonderful. Janet J. was very helpful friendly and informative, she answered all of my questions and concerns.I love how she went way beyond with assisting me, I can tell she really enjoys helping others, thanks again!”
“I have 3 branches that are closer to my house and I GO OUT OF MY WAY to come to this branch. Allison, the BEST employee they have, is always amazing, knowledgeable, and soooo efficient!!This is the only branch that I will come to from this point on. Trust me. Well, I guess I should say: “Truist me!!” Seriously, this branch and Allison: A++!!!!”
“I have 3 branches that are closer to my house and I GO OUT OF MY WAY to come to this branch. Allison, the BEST employee they have, is always amazing, knowledgeable, and soooo efficient!!This is the only branch that I will come to from this point on. Trust me. Well, I guess I should say: “Truist me!!” Seriously, this branch and Allison: A++!!!!”
“The staff at this location were very welcoming, knowledgeable, and efficient. I received quick service with a smile and I've very pleased. I will continue to go to this location”
“Mrs. Janess Lola, handled my first account with such care and the trainee who was with her was all smiles as they guided me through an unknown process. I am proud to be apart of this bank.”
“I wanted to thank your team at Newmarket South 5211 W Mercury Blvd in Hampton VA, They have been so helpful and kind, they are the best, always friendly, and they care. That means a lot. I wanted to them know they are doing a great job!”
“This 5 star review is for Tenisha and her only. I don’t know about the rest of the bank. Judging from the reviews Tenisha is a god send to this location. Y’all better keep her. Better yet give her a raise.I came in all flustered because I had lost my debit card. Tenisha appeared smiling. She had a mask on but her eyes were smiling. I could tell she was busy but she stopped a moment and I kid you not had me using Apple Pay in less the 72 seconds. Not an exaggeration. Also her eyes kept smiling through the process. Thank you angel!!!”
“I have been with Langley Federal for quite a while. It is pleasant as far as the surrounding, friendly people and clean inside and outside. Very nice experience. Be Blessed!!?”
“I always have a great experience but some people that use the drive thru service need to go inside or the other drive thru lanes should open especially during the noon hours.”
“Everyone here is incredibly nice. Good, positive and friendly environment. Very welcoming and quick! Location was also easy to acess, plenty of parking and clean.”
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“I had the pleasure of being assisted by Ms.Dajanay when I visited the local branch. She was courteous, pleasant, & very knowledgeable about member benefits. Ms. Dajanay has raised the bar for customer service. Tks for the excellent service.”