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November 2023 by Helen Bruno
I have been with Primis since they originally opened as Virginia Bank and their service has always been excellent.
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June 2023 by Arthur Snyder
Absolute 5-Star service from the Branch Manager Sonya as well from Janet Evans!!!!! I was locked out of my digital account for over two weeks and these two came in clutch for me with getting my account unlocked. A couple of fine superstars at this branch. This is what makes America great, their support is greatly appreciated!!
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March 2023 by Robert Benjamin
Primis is not good. I bank all over Virginia for work and personal reasons. You cant get through to customer service. The online interface is terrible. I have my mortgage with them and if I could fire them and go someplace else I would.
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October 2022 by Lessie Jones
The tellers at the Hampton branch are always friendly and professional. The manager, Sonia is very knowledgeable in all facets of Banking, and willing to share helpful tools and advice to my business. Great service, great people.
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July 2022 by Vickie Ingram
sonya daniels
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February 2022 by Alan Bourne
Been coming here for years, through 3 diferent names. Always friendly. Always good service, always exceed expectations.
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December 2021 by Jerry Perez
I'm not a member there but was able to cash a check made by one of their members. Fast and friendly staff. Great service. ?
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August 2021 by Charles Havener
Wonderful Bank serving my business and personal banking needs!!! I bank at other banks and usually have long waits or holds(with phone calls) but with Primis the staff are ready and eager to help the moment I call or come in.The staff are very kind and helpful and if there is a difficult issue with a loan or other matter they will investigate it and get back to me very quickly with an answer.Thank you all!!!
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July 2020 by Barbara H. Smith
The entire staff is awesome. They greet me by name and treat me with love and respect. I took my granddaughter with me to the bank one day and when we left she said, "grandma, they knew your name", I said yes, "baby they did". My nine year old was impressed.When my small business applied for Pandemic funds, the application was confusing and apparently I was missing the answer to one of the questions, so the app was slated incomplete. SonaBank to the rescue. SonaBank called me to ask me if I knew my application was incomplete, walked me through the question, I missed, which allowed me to complete the application, and receive a funding grant! Thank you SonaBank! I've built a special relationship with Sonya and Janet and they are the best!
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June 2019 by MissBttrsctch .
I have been with this bank for about six years (they were Virginia Company Bank then) and I have ABSOLUTELY NO complaints about them! I LOVE that they are so personable! They know me and my spending habits. So much so, that they KNEW when someone else was using my card! One of the ladies called me and asked if I was in the area where my card had just been used, I said no. She was thoughtful enough to ask if I would need money on me until my new card arrived (she knows I don't walk with cash). Instead of terminating the card, she froze it until I made my way to the atm to get some cash, I then called her back and then she terminated the card! I LOVE how they look out for us here! I wish ALL banks were like this!
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April 2019 by Solnett Lee
I've been banking here for over 3 years. I have encountered numerous situations when discussing my account, the empathy that this company gives its members as a whole is sad. They have no understanding, and have nonchalant attitudes. When trying to give details on situations the representatives always speak over me, and rushes me off the phone. No longer do i care to bank with this place. The respect and understanding I've been receiving lately has showed me that this is not where i belong. I wish this bank the best, but i believe I'm going to move on to another branch, where being caring and having compassion while showing your customers respect is mandatory.
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August 2017 by Jaeh Hezy
Only bank who pays you to do business with them No maintenance fee No monthly balance Free business account
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February 2017 by alan
Incredible, well managed bank. Every employee is great or outstanding. I have been dealing with this branch since they opened and always been impressed.
