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June 2024 by john milling
Rite-Aid has a public policy to support Diversity, Equity and Inclusion:
Our Commitment to Diversity, Equity, Inclusion, and Belonging
Our DEIB Mission: At Rite Aid, we foster authentic associate experiences that inspire a diverse, inclusive, and equitable culture of belonging where everyone can thrive
Cultivate Diversity
Recruiting, promoting, and retaining associates from diverse backgrounds, experiences, and underrepresented groups are foundational to the success of our business.
Deliver Equity
We aim to ensure that all associates, customers, and suppliers have equal access to opportunities and resources.
Promote Inclusion
Through associate experience and engagement initiatives, we strive to sustain a culture where all associates feel welcomed, respected, and valued for their authentic selves.
Foster Belonging
Our associates' lived experiences and feelings, as they come together as a community are an outcome of diversity, inclusion, and psychological safety.
Here are their Core Values:
Our Core Values
We're a purpose-driven organization known for living our values. From the front-end and pharmacy to the distribution centers and corporate offices, our values guide the way we serve our customers, our communities, and each other.
Today, I was informed by my wife that my son who is special needs was laughed at while he was picking up my wife's medication. The pharmacist had indicated that her staff was laughing at the technical issues the EMR was facing at their branch. I am objective enough to know that a technical issue may require a moral boost to laugh. Yet, how is laughing at a technical issue portraying a professional appearance facing the public? How is laughing at a technical issue encouraging a culture to support Diversity Equity and Inclusion to those in the general public with special needs? Since the aforementioned is public information conveying Rite Aid's DEI policies, I truly think ALL OF THE STAFF needs to be reminded of this policy... from the corporate office.
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May 2024 by christopher carter
The worse experience I had. I went to get my prescription , ok I understood they were out. I asked the pharmacy tech. Could he call another location to see if they had it. His response was I’m about to get off, and the accused me of being rude. This young man had a very nasty attitude I’ve experienced his attitude before. But enough is enough. The pharmacist who was standing close by heard the exchange did absolutely nothing. The young man then said to me, that she being the pharmacist would call another location and asked me to set down. The young man lied , he did not leave like he said. he waited on another customer. The pharmacist did not call but rather gave me a peace of paper. With what locations had the medicine I had to call and get my pre prescription filled in Carrollton, VA. The store is depressing looking as though they are about to close. I will not use them again. I been using them for years. No more.
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February 2024 by June parris
I love shopping at this Rite Aid at Towne Center. always clean and the employee are very polite. I love the make-up products.
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February 2024 by Kate Valentine
This pharmacy stands on business compared to all the rite aid pharmacies in this area Id rather make the hour drive then put upWith my local pharmacy
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November 2023 by Chris Davis
I really like the store and I get my prescriptions there too.
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November 2023 by Ronda Pickinpaugh
Outstanding service from the store and the pharmacy five stars
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September 2023 by Nikki
I had a prescription sent by my doctor on 18 August. The pharmacy sent me an email stating they needed a prior authorization so I reached out to my insurance and was told the authorization had already been given. I reached out to the pharmacy and was told that the medication was on backlog. The pharmacist gave no indication they were trying to get the medication in stock. Then the pharmacist proceeded to tell me it will cost me 75.00. I am aware how much the medication costs. Then the pharmacist tells me to call another pharmacy to get the medication. I don’t understand having to search other places for my medication. I thought the pharmacy would get it for me. I am a diabetic I was just trying to get the medication prescribed for me. The pharmacy has yet to reach to me. I still do not have the medication. Lack of help was surprising.
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September 2023 by Keke James
When I miss my delivery and I needed my heart meds asap the pharmacist sent a Uber eats driver to bring me my meds on a Saturday when they didn’t have to there delivery days are the weekdays so yes they really do care about your health and wellbeing they have a customer in me for life everyone deserves this type of care and courtesy thank you .
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July 2023 by MR T
Good staff
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July 2023 by Kristina Rodriguez
Says they’re open till 8pm on saturday and doors were closed at 6:20.
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May 2023 by Sara Beale
Izzy you are so great, I so much appreciate your kindness. I cannot remember the girl I spoke with also but she was absolutely wonderful as well. I had a very stressful, frustrating day and these two made it so much easier on me. They’re in the pharmacy department and I cannot stress how badly I needed my medication and these two came through.
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February 2023 by Emilia Martinez
Excellent customer service and availability of medications.The Staff go out of their way to provide happy fast and outstanding service.
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January 2023 by Lissa Ra
Clean, friendly, and fast pharmacy.
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November 2022 by Susan Jones
These employees go above and beyond for their patients. Tracking my medications is a breeze. Everyone is always helpful. Love my Rite Aid, please don’t take it away.
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October 2022 by Renee
I always get great customer service when I go there. The employees know me by name. They have gone out of their way to help fix problems for me. The most recent was this week when I need my child’s ADHD medication and they didn’t have enough and I really needed at least one day but being it is a controlled substance they went out of their way and made it work and I got my full subscription and the day was saved. Tht is the second time they have saved me. I can’t go anuwhere else and get that same kind of service.
