-
May 2024 by james kennedy
This is a great way to save some $$ when moving, PODS kept us informed every step of the way, and everything we put into the PODs came out in one piece.
-
May 2024 by Jamie Atkins
Worst moving experience ever! And they charged way more than we originally agreed on.
-
March 2024 by Philip Han
Pods decided to take my pod 2 hours earlier than the pickup window without telling me. I was not finished packing. Then they told me they could not return my pod until the next day. I had to move out the day it was taken. So I asked if Pods could reimburse my UHaul I had to rent to take the rest of my stuff to the facility. They said no. So I rented the UHaul myself and went to the Pods facility per the recommendation of Pods representative. When I got there at 3:20, (they close at 4) there was no one left at the facility. The person working there just left his number on the door and left work early. I tried calling the number many times but no one picked up. (He later texted back apologizing that he thought no one would come in) Luckily, a Pods driver came late to drop off a final pod and I begged him to get my pod for me so I could finish packing. He said if it was close he would. So thank god for this guy being nice and getting my pod so I could finish packing. Pods had no solutions, and no answers. They told me to go to the facility that was then closed. The person who left early should be fired. The driver told me he does it all the time. Be warned do not use Pods. They are horrible and I will never use them again.
-
February 2024 by Gedalia Schwartz
Didn't go there, but disappointed that it is run remotely from India.
-
February 2024 by FightDoctorExperience
Horrible. The driver incorrectly placed the container in the driveway and charged me $105.93 the following day for a repositioning fee. He placed it in front of the garage door blocking access to the items to be placed inside the container. Customer service rep said placement was on the discretion of the driver. How? A diagram and written note explained the correct position for container placement.
-
January 2024 by Clint Kell
Convenient
-
December 2023 by Kaii Tilley
Don't recommend, more of inconvenience then anything.Staff(drivers) rude, no care for personal belongings. POD was dirty and positioned wrong. Won't be returning for their services
-
December 2023 by Cathleen Vogel
I was entirely satisfied with PODS service. It is efficient, on time, reasonably priced and makes moving and storage a P(ODS)leasure!
-
November 2023 by Anthony Cantrell
I don't leave a lot of reviews...But this was one of the worst financial and personal decisions I've made in my life.We sold our house and elected to use PODs while our new house was being built.From the get go I should have been skeptical because one of the pods was in pretty rough shape when it showed up.I elected to put things from the garage in the shed in worst condition and just dining room furniture as a result to be safe.The other pod was in good condition so we put our actual house items and furniture in there.We were told it would not cost us to be moved from the facility to the new home and when it came time were told that we would actually need to pay an additional 1.5k to move them.Either way, I sucked it up paid the money.When our house was built, which should have been a really happy day... The pods showed up and as soon as we opened it we knew there was a problem.Our house pod had been completely infested with Mice and the 16ft pod stacked from back to front and top to bottom had feces all throughout it.Our mattress and couches even though covered with moving covers and safety sleeves were completely destroyed and the second pod was no better in terms of mouse feces.I had paid for the insurance and reached out to PODs only to find out...guess what the insurance doesn't cover mice infestation...So not only am I out thousands of dollars for rental and moving expenses...I'm also out 10s of thousands of dollars to completely refurnish my home...I wish I had a better way to get a response but PODs has now said it's out of their hands...So I'll leave probably the only negative review I've ever left here and will probably get no response from them or accountability...Even though wherever they are storing things are certainly infested with Mice...Would not recommend and wish I had a better way to communicate that to a larger audience.
-
October 2023 by Z W
They charged me more than the quote they gave me. Never told me why. I had to wait a full week without my stuff because they couldn't deliver on the date the person giving me my quote said it would be there. And she said it would be picked up on a certain date but it wasn't so it sat empty in our parking lot for a week
-
October 2023 by Annakia Zaha
NEVER save your card information with this company.
-
October 2023 by Chris Wilson
Outstanding!!!!!
-
October 2023 by Chris Finch
Very good at communication throughout process.
-
October 2023 by Ilyas Dossanov
They late and messed up my weight tickets so I probably won't get paid back from my job because of it
-
October 2023 by Paula Massey
We ordered a pod to be delivered today (10/20). The driver arrived and as he got out of his truck rambled about he had been on the phone with his manager who was going on an on about nothing. (Clue #1)He asked where to place the pod and my husband showed him. This set the driver off on another tirade as it would take some maneuvering to put it where we chose. (About a year ago, we used Pods and a much larger one that fit in the exact spot fine, so this 12 ft - quite smaller pod definitely will fit). He became visibly frustrated and asked if customer service had called us to which my husband said no. The driver said WE checked off the wrong way for them to LOAD THE POD. My husband explained there was no option to ‘choose’ how to load a pod. The driver angrily stated ‘this is the 4th time today I’ve dealt with customer service’. He then proceeded to tell my husband it wasn’t his job to fit the pod in that space and anyway, if he tried to, it would take extra time and he’d get hung up in traffic. The driver climbed back in his truck and left. With our pod.This all occurred around noon.It is now 6:04pm and my husband is STILL on the phone with the umpteenth person trying to get help.You decide.
