O'Reilly Auto Parts store #3895 in Hampton, Virginia, located at 1955 East Pembroke Avenue, offers a wide range of auto parts, tools, and accessories. The store provides helpful services such as free battery testing, wiper blade and bulb installation, fluid recycling, and Check Engine light testing. Additionally, they resurface brake rotors and drums and offer a Loaner Tool program with a refundable deposit, making project work easier for customers. Staff members are generally friendly and eager to assist customers. Many reviews highlight the helpfulness and knowledge of employees, with some customers receiving extra perks like promotional flashlights. Staff members are quick to help locate parts or assist with tasks such as battery replacement. However, there are mixed experiences, with one customer sharing a negative encounter with an employee who was rude and unhelpful. The store's management, particularly one store manager, received high praise for going above and beyond. This manager took personal time to find a difficult-to-source windshield wiper reservoir after it was damaged, demonstrating dedication and professionalism. Customers appreciate such attentive service and feel valued by the store’s staff and management. With over 6,000 locations across the US, O'Reilly Auto Parts is known for its comprehensive services, knowledgeable staff, and community-focused approach.
Easy in...Easy out.....Manager Donald made sure I got what I needed and helped me find items on my list. Convenient location for me too
May 2024
Was able to find my part that I needed boarded and out no waiting time I'm bringing up parking
February 2024
Eric was really friendly and knowledgeable and helped me out when I needed it. I was. He even gave me a promotional flashlight which my husband loved. Thank you
