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December 2023 by Jazz T.
Michael's isn't typically my cup of tea. But, I've been here 2 or 3 times within the last couple of weeks and I must say this place is SEVERELY understaffed. No matter when I come, lunch or after work, there's literally 1 associate in the store. The line is always long and the associate is typically slow moving. So, imagine spending your whole lunch break waiting in line because there's only 1 cashier working at any given time. Even with the holiday season, they didn't beef up their manning. Nice & clean store, just 1 cashier, so be prepared to wait.
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December 2023 by Pat Armstrong
Staff were extremely helpful, gave me good options, and even better, suggestions. They put the options on the computer so I could see them. Extremely helpful in making my choice. I'll definitely return.
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September 2023 by Unknown
Customer service is exellent! Patient and kind employees. I drive from Norfolk to shop at this Newport News location, tunnel and all! See photo for yarn goodies. Im a knitter who would love to see more skein offerings in wool blends, please:)
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September 2023 by Khairi Khan
Nice, clean, friendly atmosphere - they do a great job, of keeping the bathroom CLEAN ! Great customer service !???
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August 2023 by Daniqa Love
Friendly staff and welcoming environment
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August 2023 by Iretha Callender
Arts and crafts, design and redesign. Change and rearrange. Always something new. Let's create.
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July 2023 by Ja And.
Staff members are amazing, with easy access to every need and every question answered
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June 2023 by Anita L “GiGi” Michaels
It's in a bad spot for parking. Always congested in this area. Difficult parking heavy traffic. And inside the store not too well stocked right now due Celebrations. Price's are ridiculous for certain items
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June 2023 by Mark Lewis
Went in for a few things very well stocked. Clwan a great service.
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June 2023 by Tracy Gilmore
Love the card stock
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May 2023 by Denise Turner
That was the first time that I had been in that store, and wow. I will be coming back really soon. The selections are great. I was even given a 10.00 coupon from a customer.
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May 2023 by Linda Hanson
Needed some frames and photo albums. Found a nice photo album there that holds 100 photos
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February 2023 by Josh Carpenter
I have a feeling they are closing ?
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February 2023 by Christa Cannon
It's a nice, quiet store. The employees were nice and helpful. Could use some picking up and organizing, as some sections were a bit of a mess. (Would be nice if customers could clean up after themselves, but I'm never going to hold my breath for that one. ?)
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February 2023 by Bobsome
Always very expensive, even if you get exactly what you want it can feel pricey. If it's not even exactly right, then it's hella pricey.
