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August 2024 by Veronica Vickers
If I could give zero stars I would, customer service is below standards, during our trip the ac stopped working and I was traveling with a 2 year old and an 8 year old, we reported it and no one reached out about the situation of me and my kids being uncomfortable for the service that was paid for. They told us to activate their toll thing in the rental which I specifically told them I did not need because I already had an easy pass, after we brought the car back and it was inspect and they closed the account saying everything was fine, they are now charging me $62.97 for toll which they withdrew from my card which was used for the rental. I have been calling to resolve the situation but you guys giving me the run around, this s unacceptable and bad for your business because me, my family, friends and fellow associates will never use your services again ,
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August 2024 by Ajonney Sterling
Worse experience ever I’m on the phone right now trying to figure out why they just charge me for toll which I told them I didn’t need because I won’t use any toll
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July 2024 by Cooking Channel
Matt was exceptional
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March 2024 by Jessica Dawes
Matt is the real MVP! We had reservations with 2 other rental car companies. They both failed us and we had no rental for our trip that we were now late for. Then here comes Matt for the win and the great customer service!! We will definitely be back and recommend our friends to the Hampton Hertz too.
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March 2024 by Randy Lawrence
This place is OK. No complaints really
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March 2024 by valerie lewis
Was told the car couldn't be cleaned so I was given a dirty car. Got COVID
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February 2024 by Patrick M
Great friendly staff. Very efficient and helpful.
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January 2024 by Elle Van de Kamp
Staff is very incompetent, uneducated and unprofessional. Hertz please offer some tuition assistance so these people can go back to school.
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November 2023 by Jose Javier Maldonado
Excellent
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September 2023 by Ursula Holloman
Friendly staff
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September 2023 by Mac Sams
Horrible customer service. Horrible cars. They gave us a car with ALL 4 tires having a low tread count. Low to the point of replacement. Our rental caught a flat as you could imagine. The tire shop replaced the tire and told us about the bad tires. Then also found an issue with the accelerator. I had to wait 4 hours for a replacement car and the replacement car they gave me had tires with low tread count. Then when I return the rental the rep was rude and acted like she couldn’t help then said she would have her manager call. Still haven’t heard back from the manager. They did not reimburse us for the horrible experience. I called the customer service line and was told the same thing, a manager would call me back. Have not received a call back. If you want to rent a car, literally any other rental company would do you justice.
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September 2023 by Shakima Worrell
Great customer service and fast
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September 2023 by Mocha
It's the worst car rental place ever. We get there at the time we reserved online, and the doors are locked. Apparently, there is only one person working there. I guess, just like a lot of places that are understaffed. I don't know. The guy eventually pulls up, and he's very disconnected. He's dressed professionally but not professional. He's short, not willing to answer questions. He kept cutting my husband off when my husband was trying to explain to him who he booked the rental through. He was kind of rude. I wish I knew his name. Medium height black man. Looked very distinguished but his attitude didn't match. We'll never rent through them again. We found a better place were we can rent people's car called Turo, which is much cheaper and you don't have to go through the rudness or have to have a 500 hold to rent a rental. Obserd.
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August 2023 by Rob
Aniya front desk clerk has the worse customer service in the whole rental car industry. I don’t how she got the job unless it was a hookup from a friend she knows. She has an automatic attitude for no reason, talk fast, snatched my debit card, rolls eyes at you for asking questions and she’s getting paid to do all that by hertz. It’s clear that she hates her job but will not admit it so instead she gives everyone hell that walks thru the door. If you want to do business with a good person wait until Aniya the monster is gone. I would just advise go to enterprise rental car you will have a better all around experience. I promise.Do Not Use These people. Find somewhere else.
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June 2023 by Nikolas Alexandria
Horrible customer service. Horrible cars. They gave us a car with ALL 4 tires having a low tread count. Low to the point of replacement. Our rental caught a flat as you could imagine. The tire shop replaced the tire and told us about the bad tires. Then also found an issue with the accelerator. I had to wait 4 hours for a replacement car and the replacement car they gave me had tires with low tread count. Then when I return the rental the rep was rude and acted like she couldn’t help then said she would have her manager call. Still haven’t heard back from the manager. They did not reimburse us for the horrible experience. I called the customer service line and was told the same thing, a manager would call me back. Have not received a call back. If you want to rent a car, literally any other rental company would do you justice.
