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May 2023 by M Harp
I left my 2018 Hyundai Sonata with Hampton Collision at their Virginia Beach location on 4/10/23 to repair or replace my rear bumper. I was told repairs would take 4-5 days. When it took longer, they told me and my insurance company they were waiting on a part.They kept my car for over 30 days without making the repair before my insurance company removed it and had moved it to a different repair facility. It appeared Hampton Collision was going out of business. My insurance company told me there were many other cars there that needed repair but no repairs were being performed. It appeared Hampton Collision while closing down was still collecting insurance. I cannot state that as a fact though.\nThe new repair facility repaired my vehicle in 5 business days and returned to me in perfect condition.\nHampton Collision Center constantly lied to me about the repair status. In 30 days they contacted me only twice with \
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May 2023 by Michael H
I left my 2018 Hyundai Sonata with Hampton Collision at their Virginia Beach location on 4/10/23 to repair or replace my rear bumper. I was told repairs would take 4-5 days. When it took longer, they told me and my insurance company they were waiting on a part.They kept my car for over 30 days without making the repair before my insurance company removed it and had moved it to a different repair facility. It appeared Hampton Collision was going out of business. My insurance company told me there were many other cars there that needed repair but no repairs were being performed. It appeared Hampton Collision while closing down was still collecting insurance. I cannot state that as a fact though.\nThe new repair facility repaired my vehicle in 5 business days and returned to me in perfect condition.\nHampton Collision Center constantly lied to me about the repair status. In 30 days they contacted me only twice with \
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May 2023 by Linda Ashby
Still owe me a part for my car...went out of business
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May 2023 by Emily Daniels
I took my car there for repairs on October 4, 2022...... . I called almost every week to see where they were in the process of fixing my car . . .for several months I was told the parts were ordered but were not in yet . . . .about about 3 months - In January 2023 I was told the company sent the wrong part and they were waiting for the correct part to be sent . . .. January, February, March - when I called "their system was down" and they could not tell me when the part would arrive . . . late April when I called I got this recording "the number you are calling is not in service at this time"! On May 1, 2023 the insurance company informed me that NO PARTS WERE EVER ORDERED FOR MY CAR! Every time I called - I was LIED to . . . . . so a tow truck went to the shop and picked up my car to deliver it to a new body shop!!!!
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May 2023 by Chandler Easter
Gonna start this by saying I have never left a negative review. Years ago (probably 2019) my wifes car was backed into in a parking lot. Our insurance scheduled us with Hampton Collision and the experience was great--quick work and attention to detail. Staff was friendly and helpful, everything was great.The second experience has been a complete 180.Long story short my wifes car was damaged in late August 2022 but still operable. We filed an insurance claim, got a few quotes and decided to go back to Hampton Collision because of our past experience. Initially my wifes car was scheduled to be worked on in November. In November, January, February, April and now May the work was rescheduled due to parts being on backorder. Each time we were assured the parts would be in, and because of ease we decided to keep letting it be rescheduled. Today (Friday) I called to make sure we were still good to go for the work scheduled to begin Monday so I could line up the rental car. The gentleman that answered the phone told me the phone lines and internet are down and that I should have gotten a call from the receptionist letting me know the work would have to be rescheduled again. Talking to him further he said they had been backed up on work since January of 2022. I asked why they even took on new work in August and he dodged the answer. Not sure whats going on here but it sounds like either Covid did alot of harm to this place or theyre just being mismanaged. Take your car somewhere else.
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April 2023 by __
Office Manager: I was given an estimate to repair my car. I was told the part was ordered. Periodically, I called, was told the part had not arrived or someone would call me back. Needless to say, no one never contacted me. Almost nine months later, I was still waiting for confirmation from Hampton Collision Center. No call. No confirmation, nothing. Trying to get my car repaired through your company has been a very dismal discouraging depressing experience for me. As of yesterday, I'm scheduled to have my car repaired at one of your neighboring competitors. On Yelp or on social media, I would rate Hampton Collision Center, a zero. Hampton collision center is the very worst. I would never recommend your company to anyone, ever. You wasted my time and you're simply thoughtless. Your entire establishment is devoid of professionalism.anyone, ever. You wasted myService: Body & Trim
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April 2023 by JoAnne Cramatie
Took too long to get my car repaired. Had to switch to another business
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April 2023 by Brianna Bailey
Very unprofessional and they keeps cars for a long time.
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April 2023 by Anthony ant
Usaa customers DO NOT, I repeat DO NOT go to Hampton collision. They take the insurance money and move other companies customers ahead. They quoted repair’s of 18k when I’m sure it’s not even half that. They had my moms car since August of last year. Consulting a lawyer for compensation and inconvenience. STAY AWAY FROM HAMPTON COLLISION!!!!!!!!!!Service: Body & Trim
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March 2023 by J S
Unprofessional
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February 2023 by Garrett Hopkins
Had my car for almost 6 months and still say they're "waiting on parts". Say they're gonna have the person in charge of my claim call me and they never do. Overall just not a good experience and if you can avoid this place then I would. I would rather them have totalled my car
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November 2022 by karen bowles
Hampton collision has had my suv for 4 months now and they have not called me 1 time to give me an update on my vehicle, and every time I call them they say that they are waiting on parts. I will never take any of my vehicles here again.Service: Body & Trim
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October 2022 by Ken McLemore
The body work was done well and I have no complaints there. The issue is that I have been waiting 6.5 months on the rear gate Nissan Badge to come in. They keep saying they are trying to get it but can't, from their supplier. I have asked them to simply give me the money to purchase one myself, since it was already paid for in the insurance claim. Meanwhile on E-bay, I can find them available. Actually the original one was not damaged in the wreck and could have been used again.Services: Auto rear window replacement
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September 2022 by Jake F.
Looking for the best collision center in the 757? Look no further. These guys are amazing! GREAT communication. Was given updates regularly and they were always available to answer any questions I had. The work? Incredible, I had my 2001 Toyota 4Runner repaired and the whole vehicle repainted. The truck looks AMAZING!! The vehicle was spotless inside and out. Brandon (mechanic) was super helpful with helping get everything painted and put together exactly how I requested. The guy is a true pro. Brian (office personal) could not have been more helpful with keeping me up to date on the progress of work. He also made sure to keep my rental car up to date with the insurance company. Highly recommend these guys. Great work Thank you! Job well done!
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August 2022 by Brenda With Love Bannister
I have taken all my cars to Hamption Collison center, I like to have no collision at all but you can't control life when others driving your car but when something happens you can take it to the best. The people have always been professional and very courteous. I recommend this organization to anyone who needs collision repair.
