First Team Hampton Chevrolet Service Center in Hampton, VA is known for its excellent customer service and commitment to meeting high standards. The staff, including service manager Kelly W. Pale, are professional, kind, and attentive, often going above expectations to assist customers. Kelly, in particular, keeps customers well-informed and recognizes warranty details to help save money. Customers appreciate the accurate and timely work performed on their vehicles, with some willing to travel from Norfolk due to the top-notch service. The team listens carefully, provides detailed updates such as videos from technicians, and creates a pleasant waiting environment with strong Wi-Fi. Even during stressful situations like towing, the staff offers kindness and helpful support. Overall, First Team Hampton Chevrolet Service Center is praised for its professionalism, friendly attitude, and dedication to customer satisfaction.
Mike is great! Great customer service, explains everything clearly and patiently.
October 2025
Kelly went WELL ABOVE EXPECTATIONS! She recognized that our vehicle was actually under powertrain warranty which I'd forgotten, and kept us informed of our repair status throughout the entire process. Exceeded all expectations!
October 2025
I am always pleased with the teams at Hampton Chevrolet. The work performed on my Chevrolet Blazer is always done accurately and on time! Thank you!
