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June 2024 by Paola 2077 (P-La)
Very clean, friendly staff, close to restaurants. Spacious and modern room. We walked to restaurants and stores. Very good for the price. Would definitely return.Rooms: Everything you need was in the room, like an Airbnb.Food & drinks: Breakfast was varied. Had a little for everyone in a large space with helpful staff. Had made to order eggs and bacon.
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June 2024 by Thomas Kuhnapfel
I like this hotel in this area!Rooms: Enough space, have a kitchen and minibar.
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June 2024 by SammyPhil
Thank you front desk for being you. I appreciate both of you.Tashawn W. and Ms. Tawana, I was exhausted but thank you for putting a smile on my face and my family. ?✨?✨?✨?✨?✨?✨❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️Hats off to the chef and staff✨❤️✨❤️✨❤️✨✨❤️✨To customer service, to the meals, my room was clean.Thank you i will return. ?????????Ya need raises more pay and days off (vacation) keep up the good work TEAM!!!!!!!!!Only con. The room is not toddler-friendly. The TV had cords coming down from behind. The lamp was plugged into a socket in the middle of the wall.
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May 2024 by Emily Jones
They overbooked the kitchenette rooms which was the only reason I booked this hotel in the first place since I have medically necessary dietary restrictions. So now I have to survive on popcorn and overpriced specialty restaurants. Very disappointing.Noteworthy details: The door is slanted and sticks and the locking mechanism isn't unlatching from the inside every time the handle is turned.
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May 2024 by Richena Duque
First time staying here. How did I not know about this hotel? Truly a nice hotel in the midst of plenty of restaurants and entertainment in walking distance. Nice and roomy and very reasonably priced and really clean. Coffee was available 24/7. I had a cappuccino at 10pm and the machine steamed my milk. Fan! The breakfast was tasty and my omelet was made to order. Super nice and smiling staff. Alright now Element Hampton! I'm definitely a fan and will patronize again when I'm in the area. It's a must stay!Rooms: Rooms were spacious and the shower had great water pressure.Nearby activities: Has bowling and movies nearby with a short walk across the parking lot.Walkability: In the midst of shopping, food and entertainment easily walked to.Food & drinks: Various restaurants and beverages available to suit your palate.
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May 2024 by Suni Reddy
I don't often do reviews but this hotel impressed me. It was honestly one of the cleanest hotels I've stayed at. The omelet station chef does a fantastic job making breakfast for a ton of travelers and has a smile and conversation for you every morning. He deserves a raise or a bonus or something. He is an asset to your hotel. The whole team down there in the breakfast area are super nice! We'll be back!Rooms: You have a fridge, microwave, and a kitchen sink in the room. Dishes, cups and silverware for 4 people. Great value for the price.Safety: The front doors to the hotel lock after a certain time (sunset) and you have to use your hotel key card to get in.Walkability: Right at the center of Hampton, very convenient to everything.Food & drinks: Breakfast includes a yogurt station with all the fixings, a cook-to-order station where the chef will cook your eggs to order and you get a side of home fries and choice of meat (bacon/sausage) with it. I'm vegetarian and he made me a vegetarian omelet. They are all very friendly down there.
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May 2024 by adi eaytan
I really wanted to give this hotel 3.5 in the ratings but 3 was the only option. There are small things about our stay that could have made all the the difference from an ‘ok’ stay to a hotel to come back to- for ex. complimentary bottle of water, pampering body towels (and not small towels that barely cover half of your body) a comfortable bed.. ours was reasonable and not amazing…everything felt very basic. You should always think about the small and inexpensive things that can improve the hospitality experience for your guests
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April 2024 by La Verdia Mitchell
So I booked a room at The Element Hotel for my birthday, and from the start of it I was a little nervous because I didn't like the pictures that were on the website. It made everything looked really crammed together in my opinion, but I still decided to give it a try. I booked my room for 4 days/3 nights and the cost of it was reasonable. The day before my stay I received an email telling me it was time to check in which made me nervous, so I gave the hotel a call just to ensure that my dates were correct. I was reassured that everything was set up the way it was supposed to be so I was okay and did ask if there could be an early check-in the day before. I was advised to try to call about an hour before I would like to check-in to see if the room, I would be receiving would be clean at that time. The day of check-in, I called to see, and I will say that I went to the hotel early and forgot to call so I was not upset that at that time a room was not ready. When I went in, I was assured that they were working on my room, and I had a seat in the lobby. Now when I walked into this hotel, I can honestly say that the pictures do not do it any justice. It was beautiful and the aura of was amazing. There were two (2) young ladies that were assisting the guest, and they were pleasant and friendly. I was also told that because it was my birthday they were going to upgrade my room and put me on the third (3) floor. I was so excited because this service was already coming off as amazing. I go to get on the elevator and realize that you need a key card for the elevator to even move (LOVE THIS EXTRA SECURITY MEASURE). I get to my room and when I opened the door I was literally blown away. This room was absolutely amazing and once again the pictures did it absolutely no justice. This room was like an apartment, and I fell in love INSTANTLY. When doing my walk through (Which I always do for safety and security), every detail was mind-blowing. I only had one issue with my room and that was in the bathroom. Now I understood the contractor's vision of clean, sleek and modern, however, there was one minor detail that was left out. There is absolutely nowhere to put your stuff for a shower. Now they do have their own shampoo and body wash on the wall, but not everyone can use that. I had different items that I needed in the shower with nowhere to sit this stuff. To put it on the sink counter was too far and would wet up the entire bathroom from opening and closing the glass shower door. I did express this to one of the hotel employees on my first night in the hotel and they came and installed a shelf in the shower. That to me in top notch customer service. It really set the tone because it shows that they listen to the customer's needs. I also had an issue with being overcharged for incidentals, and guess what? The supervisor whose name is Isaiah went the extra mile to ensure that this was corrected and handled IMMEDIATELY. Due to this being my birthday week, I did have visitors to come spend time with me, however they had to check-in with the front desk as well as they would call me to ensure that this was okay for the people to come to my room. As much as that sounds like a hassle, it gave me a sense of safety that not just anyone can get to me, and I was protected. There was another hiccup that there was supposed to be scheduled maintenance in my room in the morning that I was not made aware of, which kind of threw me off however they apologized and stated I would not have to worry about that again for the rest of my stay, and I didn't. My overall stay at this hotel was ABSOLUTELY AMAZING. I would definitely stay at this particular location again, as well as recommend it to friends and family. I wish there was a way that I could stay here again soon. Thank you for the experience @The Element Hotel
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March 2024 by Richard Mason
Nice hotel. Excellent workout room. Very busy hotel
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March 2024 by Robert Fritz
Modern well appointed rooms; in room cooking, microwave, Filtered water, refrigerator ; great exercise area; Morning breakfast With an omelet bar ; wine cheese and beer in the evenings ; great lobby décor
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March 2024 by Chuck Williams
Huge s/o to Stephanie at the front desk. Great customer service and accommodating to my last minute booking.
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March 2024 by Michael Adams
Location is great. Bobby, the food and beverage manager was awesome! Breakfast in the morning was on point...especially the fresh baked scones! The happy hour was chill too. Please ty of restaurants within walking distance as well.
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February 2024 by Chuck Pruett
Bobby is the best! He really cares about the guest and makes your stay memorable.
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January 2024 by Catherine N.
Staying at the Element is something I opt to do when I'm in town for work. The hotel has always been a nice hotel but they lacked a few things such as a Happy Hour. Well I noticed they started a complementary Happy Hour...more like a social hour. It was pretty cool. The rooms were quiet and I was able to study for my exam, so thank you a ton. Until next time, Cheers!
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January 2024 by Toni Snow
I booked a room at this location in Hampton for my daughters birthday & I must say the customer service was horrible. They did not honor the rates. They racial profiled us and told us a lower quality Marriott would probably best suit us, mind you im a Marriott Bonvoy gold member. They were condescending and smug and just plain rude. They tried to offer a military/govt rate without proof vs honoring the rate we booked for and had documentation for. They tried to up the price. There was a woman of color on the register when we first arrived, they took her off of the register to “better” assist us. It was all around horrible and I will never book there again. I give this hotel -5 stars
