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June 2024 by Bryant Johnson
Excellent customer service and fast
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June 2024 by Jessie H
Went through pharmacy drive thru. Lady was nice
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June 2024 by M Z
Finally!! found the right hair comb!
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June 2024 by Cheryl Klemann
The pharmacy said that the prescription would be ready for pickup. Went to window and they said it won't be ready for another 10 days. Bad information and my wasted time and gas.???
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May 2024 by Paul M. Shurak
CVS 2315 W. Mercury Blvd. as a whole store seems to take pride in appearance and customer service. I wish I could say the same about the pharmacy. Now first let me say I don't, when I have a poor experience immediately rush to review. That would be unfair. And as most people who may need to go to the pharmacy, I wasn't feeling my best on Sunday 4/21/24 at 1:45 pm so again not the time to write a review. So arriving and not knowing that the pharmacy closed from 1:30-2:00 for lunch. I ask if they were closed for the day and found out I had a short wait. I said I'd wait and the pharmacist shouts across the space, Who are you? I gave my name "It will be ready!"and I took a seat. When the window was opened at 2:15. I joined the queue that had formed and when I got to the counter gave my name and pickup of 1 and offered my ID and insurance card. The young man waved it away not saying anything rang up the prescription and announced a price. I explained my insurance had no copay. He said nothing but raised his hands as if I were an inconvenience and he couldn't be bothered then waved me to another man at another computer screen. I approached him explaining and offering him my ID and insurance card. His response was "Well you have no insurance in the system!" How was I to know that this information was not shared from Patient First who had all of my information and had called in the prescription. Or that I in some manner should have contacted the pharmacy prior to having the medication called in, to enter my insurance information.
I was rudely told to sit down,this has to be reprocessed and repackaged it will take a little while.
When the prescription was finally ready 20 minutes later. Another young lady called my name and I went to the counter. She was also very short, and dismissive. Not so much as have a good day. Attitude is mirrored if the lead pharmacist had led with a good attitude and good customer service skills, those working under him would likely have had better customer service skills. Nothing would bring me back to deal with these rude people.
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April 2024 by Kavyna Martin
Terribile customer service, doesn’t open on time
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March 2024 by Lola Newsome
I understand needing to go to lunch. Everyone deserves a break. However, to just completely shut down while you have people in line waiting is kind of rude. Especially when they’ve already been in the line over 15mins.
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March 2024 by AGUSTIN BLANCO jr
Staff willing to share heaping out at any time. Very clean. Bathroom spotlessly. Products display even for handicaps
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January 2024 by Che S
1/21 I received devastating news of my family member passing ?. So trying to still be normal and functional I sat in the drive thru line waiting to pick up my daughter's medicine. Then the line started to move as in everyone was leaving. Not thinking about it completely I just walked inside, wiping the dried tears off my face. Only to get to the pharmacy line and get yelled at across "WE ARE CLOSED". Let's say the LORD had his hands on my mouth. Because that was completely rude and unprofessional. I apologize I didn't get the hint when the drug thru closed but to walk in and be yelled at! I just walked away. Guess I would of been wrong if I would of snapped back. But no worries karma will handle her.. please do better. You never know what a person is going thru...
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January 2024 by Antonio Brinkley (Tony)
Always a pleasant experience at CVS Pharmacy. The drive-thru line can be a bit long but that's expected on busy days.However, the line moves relatively quickly. All of the pharmacy techs are always nice to me.
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January 2024 by Coriander Crane
All the various automated corporate stuff like scheduling, logistics, signage, sign in, and check out were all predictably frustrating and draining, but each time I interacted with an actual human, my experience was fantastic and efficient.
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January 2024 by Melissa Muehlbauer
CVS has always been my favorite store to shop. I always find good deals, coupons or both.
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December 2023 by Allison Hatch
White lady was rude saying “yeah keep walking” when we turned around from the medicine counter. Heard giggles and they are disgusting
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December 2023 by monty Williams
Do not go to CVS for vaccine shots I waited over an hour went to the counter asked the lady what was going on no straight answer I just walked out this is ridiculous I would never go to CVS for anything..
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November 2023 by Amanda Henderson
Absolutely the worst pharmacy I've ever used. I called eight times today, was on hold for 20 minutes at least each time and was eventually hung up on every time. Trash location.
