-
July 2024 by Amber paulson
Boyfriend took car in to have flat tire repaired under the warranty. They tried to say all 4 tires were dry rotted and they can't legally touch the tires. Claimed he plugged the tire himself stating they don't plug tires even though we had receipt from when he went and they plugged the tire before. Wanted to sell us 4 new tires at 200 a piece. We decided to go to discount tires and purchase a new tire and will never ever go to bjs tire service again.
-
July 2024 by James Woods
Had an issue with my tire. Anthony went above and beyond to explain the issue, safety concerns and proper remediation measures. Customer service was excellent. Will be returning for future service
-
June 2024 by Ebony Crudup
No matter what day or time you arrive to Hampton, VA BJ’s they can NEVER take your car. They always say there are no appointments, but yet there’s NO ONE in the bays or waiting area. I will definitely be calling corporate
-
May 2024 by Morgan Elise
Do not take your car here! I had to come up here 3 times and every time I get the run around even though I make appointments. When I went to the manager he really did not care.high prices for sucky service
-
November 2022 by Judy J.
Best gas prices in town with the credit card. I always go to buy toilet paper, paper towels and Nova Salmon.
-
November 2022 by Chris D.
The tire service center was filled with the most incompetent tire people I've met in my entire life. I've worked at a tire shop and have been to many tire shops in my 25 years of driving. First, sold me tires that were discontinued because the guy said they didn't have the updated ones I wanted. Only to get a call an hour later saying they did in fact have them for me to come get a refund (cc so you know that's a few business days) and purchase the ones I originally wanted because they were in stock. Second, they had a whole issue because they couldn't figure how to use a half size bigger socket to get lug nuts off so I had to let them borrow mine (which conveniently was forgotten to give back until I asked for). Third, didn't put my custom valve stem caps back on that I had to ask for back. Forth, they decided to change out my tire pressure sensors for regular valve stems. I can only assume because they broke them on dismount of the tire due to lack of training on how to recognize tire pressure sensors vs standard valve stems. Fifth, the balance was clearly not done right and I had to take it somewhere else to get all four tires rebalanced because I have zero trust in their competency. Would not recommend this Hampton BJ's tire service to anyone. I never went in the store, but I'm sure it's nice.
-
October 2022 by Linda Moats
I was impressed that the store was very clean and they had what I was looking for
-
October 2022 by M. PegzTheBarberr
Came in for tire rotation, and Josh was great! I’ll ask for him every time I come here! Couldn’t of Had a better experience , give my man a raise!
-
September 2022 by Katrishia Stanley
I always get my tires done at BJ's. So I called yesterday (Friday) to make an appointment. Mind you I did not ask if they had an appointment for today (Saturday). I was just waiting to hear what they have available. So the guy tells me oh we can take you tomorrow (on Saturday) at 12pm. So I'm like tomorrow at 12 ok I'll take it. I come no one even greets me, two workers were in the waiting area. They both just walked into the bay area where they fix cars. So another lady walks in and waits for a little bit. No workers come back out until she calls out in the bay area. They couldn't find my appointment. They need to work on communication. This the first time it's happened, but poor customer service is not okay. I wouldn't have been as upset if someone would have greeted me and at least apologized for the mistake on the appointment.
-
May 2022 by Richard Poff
Spent 30 minutes waiting in the tire shop and no one ever came to help me. Even after looking at me several times through the window. They saw I was there waiting.
-
April 2022 by Tae Twizzle Hunt
Good gas prices. Love it.
-
March 2022 by Michael B.
This is a copy of an email I sent BJ's customer care. They said they stand by their service guarantee, and would make this right. What did I get in response? They thanked me for being a loyal BJ's member. This place is nothing but unprofessional racists. I hope someone takes the time to read this and make an informed decision to spend there hard earned money somewhere else that cares about each of you as their means to a living, and not just the ones that look a preferential way. Hello, I regret having to write this email. I have waited 3 days since the experience, because I wanted to reflect and ensure that I wasn't reacting in the heat of the moment. Unfortunately after 3 days, I feel that this is still relevant to report. For some context of where I'm coming from, I am in charge of operations and quality assurance for a company's customer facing employees totaling roughly 200. I feel that this makes me perhaps not an expert, but at the very least someone that can recognize good customer service when I see it, as well as bad. This complaint concerns your employee named Nina (so she said. I can provide a description if necessary) at the Hampton, VA location: 2000 Power Plant Pkwy, Hampton, VA 23666 In 2019 I allowed my BJ's membership expire for reasons unrelated to any negative experience with your company or services. Recently my wife and I decided it would be a good idea to renew our membership using one of the membership coupons that your company mails us on a weekly basis. This last Sunday, March 13, 2022, we visited your Hampton, VA location to do just that on our way out of town for a day trip. The employee working at the service desk was busy with another couple, and so one of your employees named Nina decided to take care of us so we wouldn't have to wait. That is the end of our good experience. From the very start, Nina was extremely condescending. I made it completely clear what we were there for, and she got very irritable and treated us like an inconvenience when we had very basic questions concerning the questions she was asking us. It turns out that she was trying to upsell us on the membership we were specifically asking for, the offer on the coupon. When I confronted Nina about the tone she was using with us, instead of apologizing and trying to deescalate the situation, she became argumentative and combative with us. I have experienced plenty of good, bad and ugly customer service representatives. People have bad days and I understand that, but never have I had someone double down on their poor treatment of a customer like Nina. I don't know what position this woman holds, but please escalate this to relevant parties within BJ's corporate, and at the very least put her in a position where she does not interact with your customers. You don't need to worry about this customer, because I will be taking my business elsewhere. Something else to add to this already awful situation is that my wife is of Asian descent. She has NEVER said this to me before, but she said that she felt like this woman was treating us differently because of her race. I didn't particularly notice anything unusual, but I'm also not attuned to these things. Perhaps Nina could benefit from some unconscious bias training. I will be sharing my experience whenever and wherever possible. I believe that my neighbors deserve to know what kind of treatment they should expect when visiting this location, and BJ's in general. It seems like the pandemic has really caused issues with your staff.
-
September 2021 by Jeff G.
If you need tires on your vehicle don't bother going here. They have beyond bad customer service. I made the mistake of buying tires here and they charge you a 20.00 per tire road hazard fee. Which would be fine with me if they actually provided some sort of road hazard service. One of my new tires started leaking air so I ran by there not expecting miracles but hoping to have it looked at by the next day anyways. They told me they were busy and might get around to in two days but don't think so then either. This dude talked to me like they care less about the after care portion. Now I have to take it to Walmart to get looked at. The place where I should of bought tires. Plus to make matters worse, zero people answer the phone at bjs when you call. All they really have is a bunch of lemons
-
May 2021 by Bonnie P.
Disappointed. Joined so I could buy some outside chairs that I saw online, but in person, they were not a great quality. Looked around the store, but didn't buy anything ... will come again and see if they can compare to Sam's and Costco.
-
March 2021 by Rebecca D.
The only thing I have a problem with here, is the carts being out in the rain. Other than that, I've always had a pleasant experience at BJs. All of the employees that have ever taken care of me are very nice and helpful!
