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February 2024 by Erika
I came in half an hour before close. The staff welcomed me, were friendly, and helpful. First time at this location and would recommend based on their service and selection.
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January 2024 by La Von Hayes
Line was fast. Very clean
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January 2024 by Alicia Boyd
Love the option to order on-line and pick up in the store. Great customer service at the Chesapeake Square location.
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January 2024 by Kimberly Meyer
The store didn't look very Christmasy. The sales are the same sales that have been running all year. So the more bang for your buck was not really there. Shopping at BBW is different, like the joy is gone.
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January 2024 by Shekitta Murray
I would give them 0 stars if I could. I was Having issues placing the order online, called the toll free number and they agreed to place the order for me . I went to my local store in Hampton Va only to find out my order was made at a store in Ohio! I have no idea why or how the representative would do that. Called customer service , they refused to put a supervisor on the phone, ( told me they cancelled my order ( which they did not) and disconnected the call! The agents hardly speak English, and definitely don’t comprehend it. I hope I never have the need to do business with this company again!
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December 2023 by Michael Jennings
Good Customer Service
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December 2023 by Mykyla J
I love this bath and body works. It's in a very convenient and popular location where you have access to many many stores. The workers are very friendly, very clean ?, very helpful I have no complaints about this store !
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December 2023 by Caprisha G
I come to this location alll the time and the staff is Always helpful....Today my customer service rep name LaNyeshia was so calm and positive (Even though I was holding up the line). I never felt rushed by her as I continue to hold up her line. Thank you Ms.LaNyeshia for a postive experience at this location.
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December 2023 by Ashley Ball
Bath and body works it’s self isn’t the problem . I love bath and body works ! But the problem I have is the carrier partnership with ONTRAC. This is my second time my order got stolen from this carrier facility . Both times someone signed off on my order . As an online shopper I expect my order to come to me , I expect to receive what I paid for and to not be stolen . I wish bath and body works read reviews on these carrier facilities before partnering with them .
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November 2023 by Coreen Hayes
I love Bath & Body Works no matter where you go it is a warm and cozy store. Whether it's a restock for soaps or a refill of my eucalyptus mint spray I always enjoy my time in this store❤️
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October 2023 by Chüńk Ćíçï
Brought 6 candles Saturday on Monday my candle stop lighting and it’s half way full they told me nothing they could do so back to yankee I go because they would never lol
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September 2023 by Annette Jamison
They have great new scents and good deals
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September 2023 by Lila Lexxi
Very nice customer service! I was able to find what I was looking for. They had the Halloween pocket back hand sanitizers. They had a sale too! Definitely would like to come back to this location when I'm in town again.
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September 2023 by Lindsey Endris
Did an online order pickup that took forever because their system went down. They did ask if I could pick it up other day, which I could not, so i had to wait for them to figure put their system.
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July 2023 by tenisha white
Order missing item. Called the store. Ms Jeanette said, “I’ll leave it at the front with your name on. It’ll be no problem picking it up this weekend!” Go to the store… no one knows anything and my plug in oil was not left anywhere. Well goodbye BBW. I don’t like wasting time and money. I really don’t. You’ve lost a customer. Learn to count. Ppl don’t always have time to stop and check bags. My lunch break was only 60 mins. ?