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January 2024 by Susan S.
The experience was unbelievably bad! I called AAA roadside service to tow my 2012 Smart car from a parking lot. AAA dispatched a tow truck from Freedom Towing. After arriving, the tow truck driver said I would need a wheel lift truck to tow my car. He said he could try to tow my car with the truck he came in, but I risked damaging my car. I said I would wait for him to bring a wheel-lift tow truck, and he left. I waited four-and-a-half hours, and finally called AAA again. AAA dispatched another Freedom Towing driver. I found out from the second driver that the first driver was supposed to call AAA to request a wheel-lift truck for my car, but he had not done so. This second driver said he would call AAA and let someone know I needed a wheel-lift truck. Later, another AAA representative called me and canceled my service call, telling me my type of car could not be towed with a wheel-lift truck. For some reason, AAA thought my car was a Volkswagen, which cannot be towed with a wheel-lift truck. However, I did not know at that time that AAA thought I had a Volkswagen as the AAA representative did not name the make of the car. She simply said "your type of car cannot be towed." I had to lock up my car, leave it where it was and get a ride home. Overnight, someone vandalized my car, smashing a window and stealing some items from the vehicle. After speaking again with an AAA representative, I discovered my car had been misidentified as a Volkswagen, and it could have been towed if the mistake had not been made. I wrote the corporate office, stating I believed AAA was responsible for my car's damages. AAA denied responsibility, so I took AAA to small claims court. I had to represent myself as I cannot afford a lawyer. AAA sent its corporate lawyer, who misrepresented the facts during the hearing. (In other words, he lied copiously.) From the lawyer's statements, it appears that Freedom Towing also lied to AAA about what happened, but I can't be sure if the lawyer was lying about what Freedom Towing told AAA. In the end, I lost the court case. After this debacle, if I need a tow, I just call a tow service myself. I will no longer use AAA or Freedom Towing.
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November 2023 by pamela shumate
I transferred to the Tidewater AAA several months ago. I am still trying to get a hard copy of my membership card. I have had to go to the Hampton center to request one for the third time. Had to go to the center because getting someone to answer the phone is impossible. I keep getting told that the cards come from California so be patient. Really, three months is beyond patient. And yes, I have downloaded the magic app, but sometimes you need to show the card to get discounts. I am very disappointed in the Tidewater AAA service.
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October 2023 by Jackie T.
I was offered a sale on 4 new tires for my Honda CRV buy 3 and get 1 free for the low price of $900. I also asked to have my tire sensor replaced because my sensor light was on. I was told the sensor was fine I only needed to push the reset button. That was last week and the light is back on. I went to my regular tire center and got the 4 tires for $600. I'm taking my truck back there for them to replace the sensor. I only joined AAA because my mechanic retired. I will try the facility in Norfolk before I decide if I'm going to renew my membership.
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June 2023 by Seer NoColor
I’m not sure who just called me? I’m already a member and a background check was given to see if I qualify to purchase car insurance w you all? Worse call back ever!!!!!!
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May 2023 by Kaylee K.
After a disappointing experience with Pep Boys that left me unable to get my car state inspection complete. I called AAA and ask them how long would an inspection take? If I came right now they said about an hour. I was there in five minutes and I left in 30. Super respectful and very helpful employees.
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April 2023 by Chloe James M.
my work van was broken into while in there possession and i'm also looking for others that have been wrong by this place because they magically lost the video my email is
[email protected]
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October 2022 by Sirica Campbell Debree
Worst tow experience ever. The driver was very rude. I guess he was having a bad morning. He was very short with me never got out of his truck. I asked him did want to tow my van so he got upset handed me my keys back and left me stranded. Still haven't heard back from AAA about this tow claim about there sub contractor Cole"s Towing.
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August 2022 by Ahmed Taylor
AAA is great for tire change, battery jump, tow, etc. The garage you don't want. They are not visible on Aberdeen from waiting room(There are no windows). I had several minor issues with them. Once had my car towed to Aberdeen AAA only to have it overpriced estimate, towed again to another garage. 4 stars is the outside road service; those guys are great
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August 2022 by Joinesse Gaudin
I got my car towed there for a new alternator. The price was good, and the return time was good. I'm giving 2 stars only because I got a call from them saying a part was broken during servicing and that if I buy a replacement they'll replace it for me. Went to pick up my car only to find the invoice saying the part was broken PRIOR to servicing??? And that I have to pay for repairing the part that THEY BROKE?! That's wrong for covering for your technicians and not helping the customer.
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July 2022 by Stephanie Hall
Was very prompt and respectful!
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July 2022 by Bernard Jackson
I had a very good experience at AAA
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July 2022 by Carolyn H.
My car was towed here by a customer service rep due to the bad experience I was having with Freedom Towing. When I walked in the door the general manager said to me they should of called before they had you car towed here. I should of known from that statement that this was the wrong move. My car was dropped off on a Tuesday and I had to go take it back on a Friday. The customer service was the WORST. They didn't call me to let me know what was going on with my car. I called no one answered and faxed still no response. It's more to tell but I know if I was a MALE I would not have RECEIVED THIS TREATMENT! I'm still waiting for a call from the President or CEO of the company. I will NOT LET THIS GO!!!!
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February 2022 by James Goolsby
My wife and I have AAA. These guys are amazing. All ways there when we need them.
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December 2021 by A W
Helpful staff! Especially, Candice, we contacted her because we needed an NP. A good friend advised us that AAA offers it to their members free (1st ten signatures are included, then there is a charge after that). I had a few questions regarding if the NP could also serve as a "witness," and she answered my questions professionally and advised how the process is handled as she sees many different types of documents. We recently relocated, and I realize the benefits of AAA now more than ever. They are a great resource, and until recently, I just used them to receive discounts. Though, I've been a member for well over 20+ years. I advise everyone to check what is included with their membership. I am sure you will be surprised about all the benefits.?
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September 2021 by Ruby Gatling
AAA is wonderful!! Staff friendly polite and helpful!! Will recommend them to anyone.
