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October 2024 by Kim Taylor
Can't say enough about our stay here! We had a tiny situation with the shower head/drain but the attendant corrected it by moving us to another room. From the moment we walked in, you can tell they make cleanliness and customer satisfaction a priority. I recommend 100% and will look forward to staying there again!
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October 2024 by Terri Broggin
Rooms: The room was very clean. Staff is awesome. The free breakfast is really good, and there are plenty of choices. The cleaning crew were all great!! I stayed 2 weeks. This is where I stay whenever I come to Gretna Va. Very welcoming staff!
Safety: Clearly marked exits. When floors were wet, I always saw a wet floor sign. I felt safe.
Food and drinks: Great selection of food. The oatmeal was really good. A great start to our day
Noteworthy details: If you forget something like a toothbrush, comb,or a razor, they have some at the front desk. Do you need anything? Just ask they will do their best.
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October 2024 by John Nathan
It was a very rainy night when we arrived at this Hampton Inn. We had checked in on our cell phones during the day, so when we arrived to the hotel we went straight to our room. I needed to get something from my car, which was parked in the back near the pool. I went downstairs and out the back door to my car as it continued to rain. When I returned to the hotel the back door didn’t work. I had to walk to the front in the rain. I and my things got soaked. Entering into the lobby I informed the lady at the desk of my experience. She responded by saying “Well, if you could read you would have known what to do.” I told her that the sign to which she was referring should have been posted on the inside of the door as well to those of us who were exiting from the inside. The lady’s name is Carol, and she was insulting and offensive. I will share this experience to all who will listen. I am loyal to Hilton brands, but this may change things. Stay away from the Hampton Inn in Gretna, Virginia.
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September 2024 by Joan C
A nice breakfast. Comfy bed and clean room. I’ll be glad to stay here again.
Rooms: Comfortable bed, spacious shower, no tub. The room seemed recently renovated. Everything was very clean.
Safety: We had no safety concerns arriving after dark and leaving around daylight.
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September 2024 by Rocket Rolls (Marcus)
We had a great stay here. The only thing this place could really use are some EV chargers.
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September 2024 by David
One night 300 and something dollars for a room very expensive in my opinion. We stay there every year when the race is in town but they jack the rates up knowing that the race fans are coming The hotel has definitely improved over the last few years but in my opinion not worth the $300 plus dollars to stay there.
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September 2024 by Russell Johnson
30 minutes from anywhere but worth the price for the extra 30 minutes.
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August 2024 by Roger Baillie
Very nice and clean rooms
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July 2024 by Becky Wilson
Very nice people at check in , great clean rooms ,good pillows, shower good too !! It was busy and pretty noisy too!!
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July 2024 by Benjamin Jones
Driving through and found this fabulous place. It was just what we needed. Staff was friendly and the room clean. Thanks ya'll.
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June 2024 by CurlyHead J
Enjoy my stay came back home to visit family and lay my brother to rest on this past Sunday.Nice and friendly workers.Clean inside and out.The pool was nice and clean and relaxing.Great breakfast and outstanding service overall .
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April 2024 by Cedrick Dixon
I'm appalled by the way I was discriminated against by the front desk employee who worked at the front desk tonight (April 21, 2024) and the Regional Director of Sales. I have stayed at this location on multiple occasions but tonight was a complete nightmare from hell.
I arrived at approximately 7: 30 PM to find out the room that I reserved wasn't clean. I am a Hilton Honors member who books through Hilton as well as third parties to get the best rate. When I arrived at approximately 7: 30 PM the individual working at the front desk stated the room was not cleaned, he proceeded to call housekeeping to clean the room. I heard him say clean the room quickly and in less than 8 minutes. Not only was I disgusted by the fact they refused to change rooms because I booked through a third party, but they also attempted to put me in the same room that wasn't clean. There's no way that a room would be cleaned within 8 minutes and why wasn't it ready when I arrived. The front desk individual was very unprofessional and rude and he refused to contact the hotel manager.
I called the Reginal Director of Sales who was just as rude as the front desk employee. He informed me that two staff had called out sick and they only had two housekeepers who had over 20 rooms each to clean. I asked him what does that have to do with the customer when this reservation was booked in advance and that they knew that I would be arriving? He got louder and rude and stated that he was canceling my reservation and banning me from the hotel. Not only did I call the police who showed up at the hotel so that the interaction could be recorded. I have called corporate on both individuals which includes the third party company that I booked with. I have never experienced this type of behavior from staff at this location until tonight and I will never reserve another room there.
People may have good experiences there just as I have in the past but what I experienced tonight was pure discrimination which I will also be reporting to the state and BBB. You have been warned and if you think that I am just upset by writing this review. If it happened to me it can happen to anyone.
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April 2024 by R “Bailey” K
This is a nice spot to rest after a long day of travel. There is a great restaurant right across the street too.
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April 2024 by Steven Chapman
Just what I needed. I actually needed to be in a neighboring town but their new casino and apparently a local race had everything booked and the handful of places that weren't were gouging their prices ridiculously high. So I decided to try a little farther out and found this Hamilton Inn. I was very pleased and now my plan is to book here every time I need to be in the neighboring town. The grounds and rooms are clean and well kept. The bed was comfortable and shower is clean, hot and just enough water pressure. Continental breakfast is what you'd expect. And staff was friendly. And for those who are concerned about WiFi, it's stable and reasonably fast here .
There is an adjacent freestanding ER and I did hear a helicopter come and go a couple times. Didn't bother me but it might some.
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April 2024 by Lori Falter
I chose this hotel because of the positive reviews. The area was lovely. It was right off the highway but there was no noise from cars. The only outdoor sounds were from freight trains.
I arrived Easter day so I asked the young man at the front desk of any restaurants that were open. He said he didn't know. Fair enough. Luckily, we found a Food Lion, Subway and Mexican restaurant less than a mile from the hotel.
Three things I noticed right away while walking to my room was constant dog barking from a nearby guest room.
When I got inside my room to use the bathroom , I looked up at the light fixture and noticed so many dead bugs inside the bowl.
I then sat on the chair in the corner & used the adjacent side table to eat my meal. This table/desk slides under the chair but was wobbly so my beverage kept sliding.
My husband ate his meal at the actual desk in the room.
My biggest issue was the dogs who continuously barked. Many hotels designate certain floors for guests with pets. This one didn't. I cannot fault this hotel for insensitive guests who allow their dog to bark nonstop. However, I brought this to the attention of the front desk who confirmed they received another complaint. Yet nothing was done. My belief was the couple left their 2 dogs unattended in the room for quite some time. Again, that is the fault of disrespectful guests. Upon leaving the next morning during rain, there was a distinct wet-dog smell as we walked down the hallway.
