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“A shout-out to manager Marlon, a hands-on leader whose proactive approach is commendable.
He's not just a manager but a part of the crew, eagerly jumping in to handle boxes and readily engaging with customers and staff.
Marlon's love for his job shines through his constant smile and the energy he brings, making the store feel like his playground.
Whether he’s packing boxes, chatting with customers, or enjoying the workday hustle, his passion is palpable.
I frequent this UPS store for Amazon returns and shipping our own packages, and it’s always a delight to interact with the team.
Alex deserves a special mention for impeccably directing the flow of operations, ensuring seamless coordination between customers and UPS drivers.
During COVID-19, as online shopping became our norm, this UPS store has been the backbone of Great Falls. Their diligent work, often under the pressure of processing multiple returns and coordinating with heavy UPS trucks, has not gone unnoticed.
We, as a community, owe them our support for their tireless efforts.
Every team member, from Evy, the young lady with the striking purple hair highlight to the young assistant Jaalen, with his always smiling face, provides exemplary service. I can’t tell you how many times I have forgotten box and they have provided assistance or printing labels directly to their printer with speed and efficiency all that requires effort, knowledge and ability to do a great work and all of them provided that and more.
They offer a range of supplies, like tape at reasonable prices, and boxes for those last-minute Amazon drop-offs.
This team's diversity in personalities and strengths creates a perfect blend, making this UPS store the go-to for all our mailing needs. I wouldn't dream of going elsewhere and I extend my heartfelt thanks to Marlon for his exceptional leadership.
His skill in managing both his staff and customers ensures the store meets our neighborhood’s high standards.
A gentle reminder to the community: although the team is accommodating, we should respect their closing hours. Let’s not make last-minute visits - they deserve to join their families on time.
Thank you, UPS Store team, for your remarkable service. We cherish Marlon, Alex, Evy, Jaalen and the entire UPS drivers team.
Looking forward to many more years with you as part of our Great Falls Village family.
I recently distributed chocolates as a token of appreciation, and I encourage all Great Falls residents to consider dropping off a thank you gift for this amazing team. They go above and beyond, often working after hours to process our items, ensuring we receive our refund statuses promptly. So, if you have sweets or any kind of treat to share, please do. They are a treasure to our community, deserving of our utmost respect and recognition for their hard work.”
“Anusha and swapna are the most dedicated young women and you are so lucky to have such helpful employees at store 7640. Everyone at this store are always so helpful, especially to us seniors. So patient and kind.”
“I went to two other big box stores for international passport photos without any success. Went to Postal Plus 3 minutes before closing time and the owner was gracious enough to take my photos. He was very knowledgeable and cares about his customers!”
“This is the best UPS Store I’ve been to. The store is always clean and the employees are efficient, smart, and friendly. We’re new to the area but have been here a dozen times already for different things and every experience has been positive.”
“My experience with UPS at South Lakes Shopping Center has always been positive!! The staff is consistently positive,friendly and accommodating. Special shoutout Semaj!!”
“The staff here is always helpful and professional. Time and Time Again they’ve gone out of their way to help me with a box, or stay a few minutes late to finish up transaction. They’re great.”
“Great customer service. Very efficient and convenient. Parking right out front. Huge thanks to Carlos for making my visit seamless and quick. I will return to this location. Thank you!”
“Super friendly, lines always move fast, excellent service. And, they loaned me an extra box today when my return needed it and I made a mistake. Excellent service!! Thank you??”
“I sell on eBay and this is the best delivery office (UPS USPS, FedEx) I have worked with. Rian and Matthew are always helpful and friendly. I also used printing at this office and it was easy and the price was right. Unfortunately, this office is far from my warehouse, so I cannot use it all the time. I sent a heavy parcel here today, Matthew and Rian were great at helping me. Thanks for your work guys, definitely 5 star s!”
“Friendly, professional, and efficient. I have had a mailbox with Parcel Plus for over a year and am very satisfied. They respond promptly to communications/requests, are courteous, and do the job well!”
“Loan (pronounced like "lawn") and Jonathan are amazing and amazingly helpful people! They are always ready to help with any task they provide at this location. I don't mind the cost of convenience and supporting good businesses. I've found myself browsing through their trinkets and chatting with Loan and Jonathan longer than planned because they are good company and have business practices.”
“I’d give 10 stars if I could. I was returning some Amazon purchases and I messed up everything there was to mess up, and the guy at this store took care of everything for me including swapping packaging bags to save me money. Then I got home and realized I messed up return labels as well! Went back and the pulled out my packages and fixed that for me in as well. All was done quickly, friendly and professionally. This is beyond great service - this is being treated like family. Thank you!”
“This location will have my business so long as I'm living anywhere in the area. I've been using them for 8+ years now and never had an issue. I had a major problem today with a company I was returning an item to claiming that it had never been shipped or scanned for tracking. Of course I'd misplaced my receipt from Parcel Plus showing that I had shipped the item for return. I called up Parcel Plus and spoke to Kevin who went above and beyond to help me with the time sensitive return. After a few phone calls and screenshots in emails, it seems that the issue is sorted out (fingers crossed!!). I couldn't have done it without the assistance of the wonderful employees at this location.”
“Inside Office Depot. Easy dropoff at customer service.FedEx customer service is not great at other locations. They typically take much longer to give a receipt if you have to drop a package. And many times they try to upsell, do better packaging etc. This location is better than other locations.”
“Mani is excellent. She helped us with our wedding invitations. She is a fantastic communicator and made the experience stress free. They went above and beyond for our special day. I love this location... highly recommend.”
“I had to ship a bulky and fragile board, and Naomi at the UPS Store went above and beyond ?
Naomi verified my pre-purchased label, confirmed the shipment was acceptable with my loose packing, and proactively added more tape to ensure the board wouldn’t get damaged. Absolutely polite and incredibly kind.
Thank you, Naomi! ??”
“Dear ups,
The staffs are very nice, efficient , excellent service and helpful with things that we have no clue about. Ups is the best company I have ever dealt with because I never faced any issues and was able to have clear view on how things work and how prices counted.
Thank you for your understanding and cooperation.
Nizar aljamal
Economist”
“the UPS location in Bethesda Maryland on Westlake drive is a great place to print documents and send out items , the staff are very helpful and they were patient and they helped me with everything when I made my visits to print the items I needed.”
“This is a good location with full services. I had great customer service to help me with the design of my shipment packaging. Later, when sending the packages during a busy period, the assistant manager, Muhammad, was tireless, polite, and professional. Without slowing his current customer, he used pauses while the customer reviewed information to assist waiting customers, even to where some were able to complete their mission with self-service features.”
“Kindest and nicest people. We have been sending all our office packages with them. Always pleasant with a smile and courteous and they go above and beyond to help out.”
“I go out of my way to utilize services here. Staff is always kind and helpful. The manager Alex is great. I’ve witnessed rude customers and he is always kind. As a small business owner myself, I truly appreciate him and this specific location.”
“I misread their closing time, and when I went, Matt and Freddie were so kind to stay open for me! They are not only kind, they are reliable too! Thank you Matt and Freddie!”
“It is a convenient store and the staff are very nice. Sahil Shinwari was very helpful in my sending multiple items via UPS to a location across the country. I recommend this UPS store highly.”
“I found a great UPS store in Fairfax with excellent customer service! It's always worth the extra trip when the staff is friendly and helpful. Their service is really stand out for me to choose them over closer locations.
I really earned my loyalty. It’s great to hear about local businesses that consistently provide such good service.”
“Steve and his teams quality service is unmatched. I would trust them with any printing or postage needs and Grant has saved me on several last minute printing jobs.”
“I was impressed with how professional, friendly, and helpful the UPS store staff was. Moreover, their attention to detail and willingness to go above and beyond for their customers truly set them apart. I have never experienced such exceptional service at an UPS store before. I will gladly make the extra trip to this UPS location in the future, knowing that I will be well taken care of. Excellent customer service! Thank you, Najia and team, for making my visit such a pleasant one!”
Open 24 hours
6400 Arlington Blvd #50, Falls Church
Shipping Centers
“Thank Goodness I was recommended Northstar Shipping! I've worked in event planning for a long time, and I can safely say this is the best shipping company that I have worked with, and the only shipping company I will use from now on. Communication has been excellent, service has been super friendly, and when a different shipping company made a major mistake right before one of our biggest events of the year, the President of the company literally went above and beyond to help us get the issue resolved even though Northstar had already completed their part of the shipment. Thats a level of care that you don't see often.Absolute lifesavers. Still can't thank you enough!!”
“I went to this store because they've done a good job with earlier print requests when my printer wasn't up to them. This time, I had a large job in 3 pdfs on my phone, and Nicky was trying to help me when the e-mails with the pdfs kept repeating 'couldn't send'. She did NOT stop trying to find a solution - was also very helpful about choices of format - and when eventually it just seemed like nothing was going to fix this and it appeared that my WiFi connection was a problem, she suggested leaving the store and trying from farther away. I did that, it worked, and when I came back into the store she was doing a big 'yaaay', which all made me feel like she was really invested in solving my problem (thank you, Nicky).”
“Today I came into the store to return some items to Amazon but they sent me labels to print out which I did, but only to be informed by Ari that I would have to put the labels on myself in seperate boxes. He sensed that I was frustrated with the process (because it was my first time) and not his fault at all, but proceeded to help me by changing the return process on Amazon for every single item to be able to do the return in the store with no hassle. He was VERY patient and compassionate and lifted a huge load off of my shoulders. I am extremely satisfied with his service and performance and pray that he will continue to be a blessing to others as he was to me. He needs a raise for his outstanding service. Thank you Ari!?”
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“This is a wonderful small town location. It has a much nicer feel than the corporate cookie cutter UPS store. The staff is incredibly kind and friendly. I will absolutely use this location whenever I'm in the area.”