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December 2023 by A Zav
Very helpful and accommodating staff. They had an open tasting and they helped me pick based on my preferences
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October 2023 by Neeraj Nandurdikar
Absolutely amazing place and even more amazing people! Have been shopping here since it opened and will never go back to big chain wine stores. Steve and, Patrick before, and their team welcome you like family and will really get to know you, your tastes and dislikes and will remember it and will offer you new wines that match those tastes. Their cheese selection is also great and so are their wine tastings on weekends where you will often meet the winemaker or distributor. While their selection might be smaller than the big box stores who claim to have more, The Wine Outlet has way more in diversity of wine, hands down better pricing, way more knowledgeable and helpful team and a vibe of going to a “friends place” for gathering!! They will also happily order something that they may not carry if available in the state!A local gem
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October 2023 by Ryan Pulice
Absolutely love this place. Excellent wine and wonderful people
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October 2022 by Liz G.
They have a wonderful selection of delicious wines. Everything is thoughtfully displayed. Definitely recommend!
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May 2022 by Dib Dias
Good prices, good service and good selection!
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September 2021 by Joseph Moses
Prices are amazing and impressed with their service.
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March 2021 by Christy Castro
What a hidden gem! Excellent customer service from Patrick and Joseph. Prices are amazing and impressed that Patrick is a sommelier.
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February 2021 by D Hunt
Excellent prices and a super friendly staff including an actual sommelier, Patrick.
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February 2021 by Jeff Tams
Great deals on wine. Patrick knows his wines.
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February 2021 by Sally K.
Good selection and recommendations, whether I was looking for a $20-and-under bottle or something for a special occasion (Ask for Patrick, if he's there. I've really liked his recommendations in particular, and he knows a ton about wine.) All the staff I've dealt with has been helpful and very nice. I definitely will shop here again.
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February 2021 by Marcie M.
I stopped by the Wine Outlet in Great Falls last week and I'm so happy I did. There was a nice selection of wine and helpful staff. They asked what type of wine I like and made recommendations at different price points. So far I have tried three new wines and liked them all. I will be back to support this small business and buy wine at great prices.
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February 2021 by Guy S.
I've gone to this shop a number of times. The staff, especially Patrick who is the manager, is very knowledgeable and helpful--its nice to speak with someone who knows what he's talking about, and he's recommended some wines that I wasn't familiar with and that I really enjoyed.
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January 2020 by Jason G.
Their wine, beer, and cheese selection is great. And, their tasting events offer opportunities to sample some terrific wines. But, there's just no excuse for their repeatedly poor customer service. Absolutely no excuse. We've shopped at the store 5 times in the past 4 months, and 3 times we have attended wine tasting events at the store (2 presented by the store and 1 by outside vendors). During our shopping visits, the staff assistance has been hit or miss...really a hit and really a miss. As examples, during an October visit, we were greeted as we walked in the door, and an employee stayed with us the entire visit. For a particular early November visit, we lingered in the store for nearly 20 minutes debating about our wine choice, during which neither of the two employees present said even a word to us. During tasting visits...the event hosted by a group of outside vendors was great. The vendors were friendly and engaging...knowledgeable about their products, quick to engage every customer, and made everyone feel welcome. Conversely, during the 2 events we attended hosted by the store, we found the service to be lousy. For both events, two of the three store employees pouring wine struggled to provide information beyond what was printed on the bottles. Additionally, at both events, a particular older employee seemed much more focused on pouring wine for and chatting with customers he knew, rather than us. During both visits, when he finally did acknowledge us, he quickly poured wine wordlessly, then moved back to his preferred customers. The ultimate customer service fail for us was committed by a younger member of the store's staff. During our first visit, he quickly greeted us, answered our questions, and walked us through picking out three bottles of wine that later turned out to be great. As we paid, we asked him about a particular product we didn't see on the store's shelves. He confirmed he could probably find it, wrote our contact info in a spiral notebook, and told us he'd be in contact in about a week. Three weeks later, during a tasting event, we approached him about the special request. Unfortunately, he had no recollection of the previous conversation, and seemed unable to locate the notebook where he wrote our information. However, he apologized and again took down our information, this time on a post-it. As we left that night, we tried to be optimistic, but had a bad feeling the post-it went right in the trash the second we walked out. Several weeks later we saw the employee at a pre-holiday tasting event. Unfortunately, it felt like groundhog day...he again had no recollection of either of the two previous conversations, and seemed unable to locate either the notebook or the post-it. He again apologized. And, again wrote our information down...this time on a blank piece of paper. He then assured us he'd work on our request the next day...that was almost a month ago, and we still haven't heard from him or anyone else at the store. We're done waiting, done being treated poorly, done spending money at this store. This place may be near our house, but there's no need to go back to a shop that doesn't value us. There are plenty of good wine shops a few minutes further away.. As a side note, during a neighborhood holiday gathering a couple weeks ago, we told this story to our neighbors...
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December 2019 by Riley Smith
Great service
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December 2019 by Becky Brown
I love their selection and their recommendations have been spot on.
