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July 2023 by Beverly Hills
Rude customer service each time i go there and always refuse to do their jobs!!!!!
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May 2023 by Dana Gould
Excellent staff. Had an insurance check to be endorsed and the bank manager went out of her way to make sure it went through without a hitch calling the mortgage department and answering all their questions with me.
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October 2022 by Larry M
There is always a wait even when there is nobody in the lobby and then when you finally get taking care of they try to talk you into doing your banking online. It's like they don't want anyone coming in to be taking care of.
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October 2022 by Don Quintal
I've go through the drive up window when I'm too lazy to go to the ATM and the woman who works the window (I'll get her name next time) is awesome!!!!She always greets with a smile, how can I help you Mr. Quintal (uses my name, really like that) , how would you like your money back, etc. She even upsells, can I check on anything else, I have 3 accounts. Just an awesome person and a great WF Ambassador,.
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March 2022 by J Herman
Showed up at 4:58 and their locking the doors as I walk up. Lady says "sorry it's 5pm" The drive thru was already closed. How do you expect customers to take care of the banking needs when your only open while their working. Extremely poor customer service.
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May 2020 by Kelly Hammock
I just moved to Goochland and visited my local branch. The staff was friendly and very helpful!
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January 2020 by Jessica Carter
Customer service is not good. Lines take a long time to get through. Giving my id back they put it on their side of the counter for me to reach over never asked how I wanted the bills back. I guess they figure they are the only bank option since in a semi rural area. Wont waste my time here again. The other branch right outside of Goochland has never had poor customer service like the rep today.
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January 2018 by Nervuus _99
Location looks fairly new from the outside. There also seems to be plenty of Lanes for drive thru.But I can't for the life of me understand why so many of the locations such as this one, have no drive thru ATM's. Only outdoor walkups types & none inside the branch.
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August 2017 by Stan M.
Location looks fairly new from the outside. There also seems to be plenty of drive thru lanes. I can't for the life of me understand why so many of the locations such as this one have no drive thru ATM's only outdoor one's & none inside the branch.
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February 2017 by Red Dawn
Normal bank friendly
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June 2011 by A Google User
No kidding. It really is a machine that dispenses money! That's right, I said MONEY!
