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September 2024 by Osvaldo Zepeda
I went to UPS Gloucester Virginia location a few weeks ago and was met rudely and verbally disrespected when I trusted UPS enough to purchase a 6 month mail box service. The heavy set male UPS worker told me to "leave this was my third time I was in that office" proceeded to call me "dumb". I called him dumb back for assuming that walking through a door somehow makes me dumb. The company slogan I read in August was UPS; "there for your everyday mailing needs". Theoretically speaking, if I purchased the 6 month Mail box membership account and I received only 1 envelope a week for a duration of the 6 month period I would have entered the UPS store's front door a total of 36 times. Therefore their company motto quote is unreliable ( I.E. they're not there for my post office needs if I'm rudely rejected for trying to purchase the same service they offer paid members simply because I walked in the door). There customer service is evidently bad because of a condescending muy muy (thinks he's a know at all) employee who gets extremely disrespectful for a reason that should be non-existent if you're working for a walk-in postal service store.
Summary review: unreliable, untrustworthy, bad customer service because of a evidently not performing at his job very well judging by our interaction employee.
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August 2024 by Sandra Phillips
Staff was friendly and very efficient. I watched Clinton (who helped me) and the other staff member while I waited a short time in line. They were very professional.
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August 2024 by Connie McClure
Clinton is professional, personal and capable. I appreciate the ser here.
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August 2024 by Lorraine Zych
Clinton gave me an accurate estimate of shipping costs over the phone the day before going to the store. He was courteous and very helpful.
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August 2024 by Heather Johnston
This store is friendly, quick and efficient!!
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August 2024 by Lydia Kellerman
Every time I go to the UPS store in Gloucester the employees are Always so friendly and helpful! I’m able to joke with them & it’s just a pleasant experience. Clinton was awesome and super informative about the cost difference & the reasoning behind sizing between 3 boxes against 1 box (I brought 3 boxes in). Learning something new is always a great thing!
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August 2024 by Jennifer Carter
The staff is amazing at the UPS store in Gloucester and store is always clean! They also always acknowledge you if you have to wait and then wait time is short. Love this place.
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August 2024 by Sandra “Sandy” Fox
Because they go out of their way to help, from taping packages to writing addresses. It is a pleasure to go to the UPS store.
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July 2024 by Deborah Owings
Marjorie was so professional, friendly, knowledgeable, made it all go smoothly. The premises were clean, the staff were totally focused on the customers in the store, I just moved here and this will be my UPS store from now on.
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July 2024 by Jamie D'Amico
They are always, friendly, knowledgeable, and provides speedy service.
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July 2024 by Sharon McGlohn
CLINTON ROYE WAS THE CUSTOMER SERVICE PERSON WHO ASSISTED ME WITH SHIPPING. HE WAS EXTREMELY HELPFUL AND HIS MANNERS WERE SUPERIOR. HE MADE VERY HELPFUL SUGGESTIONS.
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July 2024 by Stan Weiss
Amazing and friendly staff. Sometimes the line can be a little long, but that's because they make sure to address every customer's concerns and questions.
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July 2024 by Chelsea Peterson
Every.Single.Time I come into this store, it's a good experience. They are so helpful. For instance, I had a box that needed a paper label attached at USPS and they charged me $4 for tape (just to attach the label, I'm not even exaggerating). Similar experience at UPS (label wasn't attached) and the UPS Store provided the tape and applied the label. If I have questions, or need packing help, or need to send 10 things back to Amazon, they do it all with no complaints. Honestly, the guys who work here need a raise. They really give the UPS Store a great name!
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July 2024 by Tabatha Murrell
They are always fast and friendly at this location they are the best for shipping or Amazon returns definitely recommended!!!
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June 2024 by Wendy Morecock
Great staff, great service! Clinton has the best smile and personality, making this a great experience! Thank you!