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August 2024 by Gabrielle Hall
Typically, I work with Katie to order products for our various Solar Farms in the area. She is consistently responsive and approaches our interactions with a friendly attitude. Katie's exceptional customer service is the primary reason I prefer shopping at Lowe's over other home improvement stores. Whenever I require assistance, I can rely on calling her, which is crucial for the industry I operate in!
My overall experience has been fantastic, from timely deliveries to receiving discounts and joining the rewards program. In conclusion, I am a satisfied customer!
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July 2024 by Jane Olsson
They always have what I need. Friendly staff!
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July 2024 by Naseem Matteson
Always a go-to place for all our repairs and maintenance. Customer service is always good and it's convenient.
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July 2024 by Sacha Lynch
Nice plant selection
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June 2024 by Sonya Jones
Very disappointed in the lack of customer service I received Saturday. I wanted to return/exchange $40 of Water seal for $800+ of water seal because my job increased in size and needed a color not clear. The manager would not talk to me, instead told the clerk to tell me it was corporate policy and they would not do the exchange because it was over 90 days. This is not a discontinued product. I do not understand the lack of managers discretion. I have been a long time shopper at this Lowes; however, this situation shows me how much the Gloucester, VA Lowes does not Value their Customers. I will be spending my $800+ else where.
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June 2024 by Jenny Corbin
Lack of inventory. Came to by a fridge and ceiling fan. Had neither of what I need in stock. I understand that the fridge I wanted was out of stock in store. But also had no delivery dates that would work only on Mondays and Thursdays (sorry have a job) so not anything that a working person could do. The only reason for giving at least 2 stars was the lady in appliances was very nice The fan issue was a joke. The lady in the department was snide and the store apparently doesn't stock the most common lowes fan, the contractors grade. I told her inexpensive she kept trying to show me fans that was in the range of $150. She did not make any real attempt. This Pro account card holder will not return to this location again.
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June 2024 by VariableScope
First time I had ever been to this particular store. Like most Lowe's stores, it was clean, and well stocked with a friendly helpful staff.
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June 2024 by anthony jones
Always helpful employees when I'm looking for things. Only thing I don't like is some of their prices on the plants. I'm sure they are over priced.
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May 2024 by Big Mike
Very surprised at lack of selection of step-up/ step stool devices.
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April 2024 by Lynne Overton
Love this store. Lots of stuff to help you out.
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April 2024 by K Jones
Had everything I was looking for. The gentleman who helped us in the grill in the area was extremely Pleasant and helpful to us. The store always seems clean when we go into it. Looks like they're getting their plants and for the season.
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March 2024 by Annette Sklar
Service was great and the store was well maintained and found just what I needed. The spring plant selection was great.
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March 2024 by Mary Lawrence
This visit I had an excellent clerk,fast sale of new dryer!
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February 2024 by Brian Rod
Employees are very very polite and helpful here always asking if you need help or help loading your truck The Lowe's in Newport News employees run from you there
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February 2024 by Annette Quinn
Lowe's is a well-stocked store. you can find about anything there. we buy our wood there. wood has gone way up. Can't find as many workers available as there used to be. but they are nice folks.