Walgreens is a pharmacy that offers prescription refills, health and beauty products, photo printing, and more. The store’s pharmacy hours are Monday through Friday from 9 am to 1:30 pm and 2 pm to 9 pm, Saturday from 9 am to 1:30 pm and 2 pm to 6 pm, and Sunday from 10 am to 1:30 pm and 2 pm to 6 pm. Many customers appreciate the compassionate and hardworking staff, despite the busy environment. Customers often mention that the staff do an incredible job managing their workload with patience and kindness, even when overwhelmed. A notable employee, Krystal, from the Hayes location, received high praise for her helpfulness and thoroughness. She successfully helped a customer obtain medication for their mother after a pharmacy tech in Williamsburg entered incorrect information, which could have led to a costly mistake. Krystal’s empathetic and detailed approach made a significant difference, helping the customer access a trial medication that saved hundreds of dollars. This experience highlighted the importance of accurate and caring employees, as Krystal’s effort prevented a potential financial burden and health risk. Other staff members, like Taylor in the pharmacy, are also recognized for their exceptional service, going above and beyond to assist with stressful situations. Customers have expressed gratitude for employees who answer calls quickly, rush orders, and make the experience better. While customers value the dedication of Walgreens staff, some wish for improvements in fundraising practices at the store, as a recent donation experience was emotionally challenging for a customer facing financial hardship. Overall, Walgreens is seen as a reliable place for prescriptions and health needs, with staff who genuinely care for their customers.
