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“UPDATE: I went back in to do my return and my experience was much better. Sarah and Marcus were incredibly helpful and processed the return with ease. Whoever helped us before could learn from these two. They have restored my faith in Ace :)
Ordered a hammer drill for order pick up. We opened the product packaged in a hard plastic coating very carefully. After reading the instruction manual we realized our air compressor would not work with the product. We brought the unused hammer drill back to the store and were told that since the product was opened it could not be returned and we should sell it on Facebook to get our money back. Nowhere in the return policy does it say the product needs to be unopened. The manager insisted we “destroyed” the packaging when we had gently sliced open the hard plastic cover as pictured. The product was unused and was repackaged including the shopping bag I picked it up in. Unfortunately the inability to process a $40 refund has soured my taste for this brand and I will not be returning to Ace Hardware.”
“Personable, honest and professional staff. They were able to install my water heater swiftly and with no issues. 10/10 recommend to others! You will be pleased if you choose Southern Companies plumbing”
“I have been in the lawncare industry for over 20 years and I was looking to make a change from stihl weedeaters to echo to do a comparison. The great thing is STI sells both. The even greater thing is their customer service is top notch. I've only been here twice tomorrow will be my third time. I read people very well and this team is a Best seller if they were a book. I look forward to making this my go to spot for commercial equipment.”
“Decent place, that stays pretty well stocked. If only it wasn't in Poquoson, it'd be even that much better. Though I'd rather shop here, than any other Ace Hardware ever again....”
“This lansing is like no other. I own a gutter company and the lansing norfolk is terrible, I now drive an hour here to get material. The guys on gutter side are fast and efficient. Give the gutter side guys a raise bcus you guys are lucky to have them.”
“They got alot of country things including a McChicken ZooI dont know 1 thing about manual LABOR but if you think you can do manual labor but not sure -- go here - they will look at you up and down and be like NAW BRO -- they will ask HAVE YOU DONE THIS BEFORE --- NOOOO -- get this, this and that...”
“Typically, I work with Katie to order products for our various Solar Farms in the area. She is consistently responsive and approaches our interactions with a friendly attitude. Katie's exceptional customer service is the primary reason I prefer shopping at Lowe's over other home improvement stores. Whenever I require assistance, I can rely on calling her, which is crucial for the industry I operate in!
My overall experience has been fantastic, from timely deliveries to receiving discounts and joining the rewards program. In conclusion, I am a satisfied customer!”
7:30AM - 4:30PM
104 Burts Rd, Yorktown
Hardware Stores
“I have dealt with Brian and Billy for years.They are very honest and stand behind the products they sell.They are the best to work on your equipment and have an incredible selection of machine for lawn care.”
6:30AM - 4:30PM
618 Bland Blvd, Newport News
Hardware Stores
“They Always have whatever I need to complete my plumbing jobs, and if not in the store they can order for me. Always great customer service, and very friendly . Would recommend to anyone trying to get a plumbing job done.”
6AM - 8PM
325 Chatham Dr, Newport News
Hardware Stores
“I went with my daughter and other friends to Home Depot for their free, in-store kids workshop and we both loved it! When you check in, your child not only gets their DIY project to work on, but if it's your first time, your child gets their own apron with the pin of the month to go with it. Not going to lie, it was a bit intimidating going in because there's no workers walking around to help if you need assistance during the workshop and especially for someone like me that doesn't really do a lot of building projects, but the instructions were really thorough and had pictures that got us to our end goal smoothly. It does get super crowded especially if you don't come in early but surprisingly there were always enough seats and resources to share amongst everyone. I was impressed that not only did we get to build, but you can also decorate your project with paint and stickers. I highly recommend other families to go, especially since it's free. And I will definitely come back to these workshops with my daughter in the future.”
6:00 AM - 9:00 PM
300 Chatham Dr, Newport News
Hardware Stores
“had the oppurtunity today, looking for a $300 item..talked to a manager at Lowes and he went the extra mile to try and make a sale...I had asked if they price matched...he replied yes in most cases....the item in question would have been over $100 difference...rather than BS me he came right out and said that much would not be possible....appreciate the honesty....have switched from Home depot customer for 12 years to Lowes...they at least answer their phones. This year alone...table saw, washer/dryer combo, band saw...tried to get from Home depot and no one answers phone to help...purchased all from Lowes.”
“The staff is very friendly here, i can get help whenever I need it, and some of them go the extra mile of sharing their knowledge and tips that have helped them. I’m a new home owner doing a lot of DIY stuff so I appreciate that. I haven’t run into an issue with not being able to find something I needed. I think it’s great, I like this location better than the one in Hampton.”
“While I usually shop at a different Home Depot closer to my house, I was in the area and wanted to chat about getting some carpet done. Let me tell you, Fatima in flooring is a ROCKSTAR. I've been in the process of selling my home and every service person/contractor/etc has been short and rude because they deal with people all the time. Fatima made me feel like she cared as much about my project as I do. She went the extra mile, made phone calls when I had questions, and even found me a discount I didn't know I was eligible for. Thank you Fatima, and Home Depot, give that lady an award (or better yet, a raise haha)”
“I Apologize for the review that I wrote earlier today about the Poor Boys not Being here Today to install a new lock. After looking at my email again They
Were not scheduled for today but next Monday.”
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“Before I called a plumber, I wanted to try and fix the issue myself. Tyler was not only patient explaining what I needed to do, he reassured me I could do it. He even said to call if I had more questions. Love to support small local businesses for service like this.”