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“Working with Crissy was a great experience! Crissy was helping us with a loan that no other institutions were offering at the time and made the process seamless. Thank you for keeping us up to date during the process and going above and beyond to ensure everything was done in a timely manner. I highly recommend Crissy for any loan needs!”
“Great people at 1st Advantage, everyone was so welcoming and kind! Darrian Marshall was so sweet and so informative, thank you for you assistance with everything!!”
“Mrs. Nicole Wallace serviced me today with Beneficiary Information and Guidance. She gave exceptional Customer Service. I have used her often. Thank You Nicole‼️”
“Both Bank reps were timely, efficient and knowledgeable and overall very polite and engaged! The atmosphere was welcoming!Thank you Lylieta Barnes and Jada McNeil. Mrs. Brown-Fletcher!”
“Great banking service by all members of 1st Advantage Credit Union at Fort Eustis. My thanks to the branch manager Mrs. Bottley and her specialist team members.Kind RegardsMrs. A L. Ragone”
“Extremely friendly staff that is very willing to help with a variety of banking needs. Their kasasa savings account yields 1% if you open an accompanying checking account.”
“I had gotten scammed financially.. I went into the branch & the associate that helped me was the branch manager. She was wonderful & is diligently trying to get my money back. Thank you Kayla, however it turns out.”
“Extremely friendly staff that is very willing to help with a variety of banking needs. Their kasasa savings account yields 1% if you open an accompanying checking account.”
“Was going to Walmart to cash my check and the line was long. Quinn saw me walked pass asked me was I trying to cash my check not only did she cash my check, but also offered me to open up a bank account I was afraid because I have been declined from a few banks. She brought me right in got me a bank account, made my day so much better”
“I am so happy I bank at TowneBank. Branches are clean and beautiful. Customer Service is top notch. Tellers/Bankers are friendly and professional. I will only bank with TowneBank!”
“I have been using bayport since I was able to work at the age of 17 when I got my first account. I am now 21 and they have had amazing service the entire time. Nicole in the loan department is great she helped me with so many questions. If you are new to the area, i do recommend this union.”
“A really good experience! Kristi Rowe did an excellent job with my business request. The service was friendly and fast. No bureaucratic nonsense, no jumping through hoops...just business done right. Great job Kristi & Team!”
“We dealt with Brendon on the Jefferson branch. He has amazing customer service and made our experience so seamless. Will definitely come back just to deal with him.”
“The team at this Branch and throughout Bayport Credit Union is outstanding! They all really work together to get business done. Such a helpful approach for its members. Really great experience. Thank you.”
“This bank has always been helpful with any transaction I have done. If someone does not know the answer they will be sure to get the answer for me. This location has a convenient drive up service including a 24 hr ATM. The lines are not too long. They need appointments for actual services that are not deposits and withdrawals.”
“My experience is the best. I have been in this bank for many years and they always treat me very well. They try to help with everything and they are not racist at all. I am Latina and they treat me with respect and I love it. Thank you for your excellent service.”
“I have had two banking challenges in the past three weeks and I was so impressed with both of the tellers that helped me initially and the additional staff as they got involved. This level of kind and efficient customer service really helps when something difficult occurs. Congrats to whoever handles customer service training at this branch!”
“This particular Bank of America branch provides excellent customer service at all levels from the moment you walk in the door.Thankfully I was able to arrange an appointment with Ryan to set-up an account that took extra time and knowledge. Ryan had the expertise needed to get the account opened. During the process she was kind, patient, and professional. Thank you Ryan!”
“I don’t post reviews often and I couldn’t find where to post anything on the website, but hopefully this reaches the right branch or person. I just had the most pleasant interaction with Jakala I believe her name was at the Yorktown bank. I was rushing in 10 minutes before they closed, had a bad day, kept her waiting looking for my check card, had to call my husband twice regarding the cashiers check I needed and my goodness she was an absolute ray of sunshine. She was kind, helpful and patient in a world where people like her are far and few between. Thank you Jakala...I wish I had offered her a job:).”
“This bank is great. The service I receive from Petra and the branch manager were excellent. I highly recommend them if you want personal service and a branch that genuinely wants to help you!”
“I just wanted to say that the Langley Branch off Jefferson Ave near the City Center has the worst tellers working drive thru of any Branch. The wait is always horrendous, they are rude, ignore your requests, and even argue with their customers. After waiting over a half an hour behind 2 cars in the LFCU member only line, I tried to deposit my weekly paycheck... that I have been depositing every week for the last 12 years faithfully and the teller said he needed to put a 7 business day hold on my paycheck, but would be able to deposit the other checks I wanted to deposit. I requested him to just send me back my check that he was unable to deposit so that I could take it to another branch because it's a week before Christmas and my mortgage has to be paid by today to avoid a late fee. He sent me back all the checks....he did not deposit anything into my account. Drove to the branch in Hayes, where they offer exceptional 5 star service. Each customer in each car is serviced within a mere minutes and the tellers have a pleasant, wonderful, and happy demeanor and disposition. They are always helpful and polite. We only went to the Jefferson Avenue location because we were going to grab lunch at the Warwick Restaurant afterwards, but we were forced to drive back to Gloucester to receive the customer service we should be able to get at any Langley because paying my mortgage is more important than going out to eat. Just want to say thank you to the Hayes Langley Branch for being so wonderful!! I am 51 years old and have been banking with Langley since I was 16 years old and every time I try to go that Newport News Branch, it is the worst experience and every time I go to Gloucester, it is perfect!”
“06/10/24
The staff always is very friendly, they really try to help you out. I drop off deposits for work here and they say hello and take the time to greet everyone.”
“Huge Wells Fargo! Like wow, I've never seen one with so much drive thru/ atm space. When I was here it was pretty much empty- I had fast service. Friendly workers. Would return!”
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“Laura at the Hayes branch made opening an account easy and painless even with the complicated business paperwork I had. Look forward to working with them and getting away from the bigger institution I'm at”