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May 2024 by Carl M
Mario was the worse banker I’ve ever ran across! I just moved to the area not even a week ago and went to get change for my job. I inserted my card as I bank with Wells Fargo, he then said I have a fraud alert and started to go down the list after I notified him my card is turned off. He asked for my ID to verify which I understand. During the whole process he huffed and puffed like he was irritated or didn’t like his job. I did nothing but come in as a regular customer to get change. It’s obvious he did not want to be here today or maybe he didn’t like me for some reason. When I walked in, a woman greeted everyone in line and she was very nice and welcoming. Then I had to deal with Mario! He definitely shouldn’t be in customer service. I will make sure to drive out my way to avoid this bank in the future.
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February 2024 by Vallerie Carlson
Terrible service. Took 20 minutes to be helped. Will not be back to this branch!
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January 2024 by James McMillan
Been banking at this location over a decade. I needed assistance with a transaction and the manager Gabriel personally made it happen. He was polite, courteous, and professional. Very satisfied with this bank.
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December 2023 by David Beasley
Manager will not call back and Bank tellers are rude and not trained
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October 2023 by Iesha Collins
Terrible service at this branch. They NEVER have enough staff. Twice I’ve been on my lunch break and they have one teller and one drive thru worker. If the teller has any issue, forget it, you’re left standing there forever! No one acknowledges you or anything. If drive thru is free, they don’t help. It’s very aggravating! Do not come to this branch unless you plan on spending all day here!
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May 2023 by Gordon Perkinson
Great bank with great people.
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March 2023 by James Puckett
I needed to cash two treasury savings bonds that had finished collecting interest after 30 years. Unfortunately my bank is online only and does not do savings bonds with mobile check deposit so I had to go to a physical branch of a bank I'm not a customer of to get it done.They made the process pretty simple and I was in and out in about 10 minutes which was nice because I was originally apprehensive on how to go about getting them cashed as I never dealt with treasury bonds before but they were completely matured.
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December 2022 by Bernie Stanley
I deposited a check for a very large amount that was Fedex'ed to me due to the urgency. I deposited it on Thursday after hours at the ATM because the bank was closed for the next 3 days. The ATM told me the funds would be available the following day. This was relayed to our bookkeeper who sent out payments. Friday I got a message that said there would be an 11 day hold on the check. I made an appt to make sure my checks didn't bounce and sat in the bank for 2 hours only to have nothing happen. Major payments are bouncing and this is ruining my reputation with lots of people. This hold has been a disaster for us and nobody can do anything. Of course the check is good and it isn't even unusual for us to have checks like this.UPDATE: Gabriel checked on the check daily until it finally cleared the issuing bank. He immediately removed the hold and he did everything he could. My beef is with Wells Fargo, not the good people at this branch.
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March 2021 by JOSELYN BROOKS
Please take that curb out in the atm lane. Or have a sign at the end of the curb. That is so irritating!!
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August 2020 by Nancy
This is my favorite branch in RVA. I need to go inside a bank to get a statement notarized and due to health issues it will the first time having to enter a building since the emergence of the SARS-CoV-2 virus. I'm glad this branch is NOT TEMPORARILY CLOSED at this time.
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August 2020 by frogg25
This is my favorite branch in RVA. I need to go inside a bank to get a statement notarized and due to health issues it will the first time having to enter a building since the emergence of the SARS-CoV-2 virus. I'm glad this branch is NOT TEMPORARILY CLOSED at this time.
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May 2020 by Danny Damron
Great people and service
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September 2019 by Edgar O
Crossridge WF has been my home bank for years, happy with all transactions, Cheerful Linda is my favorite.
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September 2019 by Nick Anderson
Linda in the drive thru is clueless, it takes 15 minutes to make a basic deposit. Often times she doesn't send the correct tubes to the correct windows and consistantly has her mic on so low no one can hear her. She either doesn't understand her job or she isnt good at it. Either way her service is stressful!!! After 10 years banking at this location I cant take it anymore, never had these issues with the other tellers..I've been letting this go for some time but I cant take it anymore. I will be moving my accounts to union bank down the road on staples mill. Their lines seem better managed.
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August 2019 by The Eylers
Everyone is always friendly, but it is seriously the SLOWEST bank I have ever used! I try not to use their drive through if I can avoid it. The older lady at the window is snails pace slow! Don’t plan on just “running through” and not spending it 10-15 min. In the drive through.
