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May 2023 by Shawn Cooke
The purchase in the showroom was quick, informative, and low-pressure. Delivery was fast and inexpensive, and they took away the old mattresses at low cost.More important was the service. We ordered the wrong size. The delivery team called the warehouse and arranged for the same style of mattress in a different size to be put on another truck. We got the replacement the same day, only a few hours after the original delivery. It was quick, easy, and painless. Plus, the mattresses themselves are great. Thanks!
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April 2023 by Paula Chandler
Rus was nice and informative without being pushy
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September 2021 by Lillianne Wallace
Very nice trip to buy a new mattress. They had a great selection of different types of mattresses. Thanks Original Mattress Factory for an enjoyable experience. Although, hope we won't see you again for many years. ???
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July 2021 by creeks N rivers
Carl was great and helped me be patient and make a good choice. The mattress is unbelievable. I don’t even need to take sleeping medicine anymore. I am so relieved to have found a solution to a peaceful nights sleep. And the price was great. I expected to pay more. Thank you
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June 2021 by Linda Cox
Very nice trip to buy a new mattress. They had a great selection of different types of mattresses. Thanks Original Mattress Factory for an enjoyable experience. Although, hope we won't see you again for many years. ???
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January 2021 by Brittany Hicks
Our experience was great! I feel like we got exactly what we were looking for without being pressured.
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March 2020 by L Speeks
Super experienced, polite, and professional staff. They know their product inside and out, literally. They have patience and are NOT pushy at all. They want you to have all the information needed to make a decision. I highly recommend if you are shopping for a mattress.
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February 2020 by Cindy Cates
Carl was so helpful and incredibly knowledgeable! I am definitely buying my mattresses there & will recommend to my friends!
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January 2020 by Pat J.
Completely incompetent! Don't waste your time or money in this place. On a very simple, yet important task, attention to detail is imperative. I must believe thIs old time sales guy is in over his head when it comes to accuracy of details.
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December 2019 by Virginia Dryden
The gentleman who helped us could not have been nicer, and helped us pick the right mattress for our needs!
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November 2019 by Shayley Hohn
Really small showroom, not much to test out that wasn't latex-based. The associate in the store while we were there was also not much help and was in the back talking to what I assume to be her friend visiting her at work. We spent 15 minutes here tops and ended up going across the street to Mattress Warehouse where the man was extra helpful.
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October 2019 by Jason Mauney
Mattresses did not have the same softness as what we felt in the store. Shared this with salesman, and he said a technician would come out to investigate. It’s been almost 2 weeks, and haven’t heard a word...
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September 2019 by William J.
We had a good first experience; nice sales person, friendly atmosphere. Unfortunately the product we purchased provided a terrible night's sleep. In the short span of five nights, the sleeping became progressively worse to the point we could not use the mattress. In trying to use the OMF return policy, we went from a 25% return to 50% return to 100% full price replacement purchase. The first two we were willing to consider but with the ridiculous loopholes, there was zero chance we would spend another dollar. We had an amazing experience with Mattress Firm and found and awesome mattress with 120 day return ($79 handling only). We had, (and have), no intention of returning our purchase but in the event it's a miss, do not want to be stuck. With all of the great value in mattress return policies, both online and in stores, the OMF policy is VERY outdated. While we are super pleased with our new (Mattress Firm mattress), we are stuck with the OMF unit. Lastly, OMF runs the whole, "no middle man" concept. While true, our new PREMIUM mattress was not much more in price then a lesser quality OMF. I strongly recommend passing over this company.
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August 2019 by John Fulton
Purchased the mattress and just love it.
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June 2019 by Jeremy B.
All of our mattresses are from Original Mattress Factory. We love supporting a business that sells high quality products made locally in a wide range of prices. The employees are knowledgeable and friendly. We've always had great customer service.