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December 2023 by Rhonda C.
Its target, so it has all the things we know and love about target. Reasoning for the 3 stars is due to the customer service...customer service is huge for me and out of the 6 or 7 people I interacted with, only 2 were helpful and kind (one person said she was going to get some assistance and she disappeared and never came back).I was able to get what I needed and return what I didn't with no issues, but it took way more energy and effort on my part than I would've expected.
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December 2023 by Lori R.
rude employees not nice store would not ever go there again horriable shopping experience not helpful not a nice place to shop prices are not good id shop elsewhere not my favorite place
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April 2023 by Heidi B.
There is no one who works at this Target. There's all these cashier areas with only maybe one or two cashiers. Then a self service area with just four self serve stands, and a massive line waiting for them. The Ulta area is always filthy and poorly stocked. What a terribly run place. It won't be in business for much longer being run like this. Next time I'm buying online.
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January 2023 by Caitlin N.
Holy cow. First off, I'm sure this is mostly due to short staffing so TARGET GET THESE EMPLOYEES SOME HELP, but this place was an absolute DISASTER! Every section is overflowing with stock with a majority of it being on the floor & in the way. I could barely get my cart in some isles because of stuff everywhere. I can't even imagine what a safety/trip hazard this is. Thank God this isn't my normal Target because I'd be going out of my way not to shop here.
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November 2022 by Tammy P.
This store is a complete disaster!!!! Trash, boxes everywhere. Knowing that this is Target and usually a very nice store, this location has completely gone down to a store that I will travel further away to go to another Target. Trash in the parking lot, leading into the store and in the store.
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August 2022 by Charlene S.
iI went to target at Short Pump to find something for my daughter. The place was a mess, no organization. Then went to check out, only self serve available. something I bought was on sale, so it flagged for an associates help. Three associates walked past me untIl a asked a woman clearly leaving for a break or end of shift to help and she was so helpful. Thanks to Mary! Please return to the Target that once was all about service.
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August 2022 by Scott R.
Absolute chaos. Leadership really needs to work on their skills. Shopping with three girls for school supplies and clothes. Every isle I go down is blocked by stockers with carts and baskets. I could not even get to the socks without moving three completely full carts out of the way. Unacceptable. Shelves empty everywhere. Clothes in complete disarray. It was awful. Worst shopping experience ever
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December 2021 by Jahmelia B.
Not sure why the scores for this Target are so low??!! I LOVE this location!! Is it busy?? Of course it is!! People love Target and this one is located in the heart of Short Pump which is always busy!! This store recently got a face lift and it's stunning! Target feels more modern and is easier to shop at because the displays feel interactive. Don't let the low ratings keep you away from shopping at this store.
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September 2021 by Arcadia S.
I mean, it's Target. What's not to love about Target? I've been dressing my kids in Target clothes since they were born - and furnishing my kitchen and home with Target home goods as well - amazing how often the clearance rack has exactly what I need. Target has always been a good place to find vegan & eco-friendly cosmetics, cleaning supplies, and hygiene products. I love that! One thing that stands out to me is the freedom Target gives the employees to express themselves with piercings tattoos, artificial hair-color... I like that they're not as strict as some other Department stores, so you actually get to see people being themselves just in a red shirt and khakis. YES kid friendly
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June 2021 by Teresa F.
Brand spanking new with all the bells and whistles. Nice fitting rooms. Great cosmetics area. Starbucks and self serve area. Clean restrooms. Loved it.
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May 2021 by Robert B.
One of my favorite stores! This location just received a renovation and they did a nice job. I love to just walk around and see what's new.
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March 2021 by Connie H.
Came in this morning to find something cute. And I went straight to the clearance rack where I found 2 of the cutes ruffled pocket dresses. One was grey and the other was the dye khaki pink and yellow. Black young lady (Makayla) with long braids came over and began scanning like she was working but watching me so I went over to the scan by the try on area to check the price. Here she comes again, stopped by the men's department and here she is again, walked by the ladies active area and her she goes again. I'm pissed by now!!!! So I went ahead and checked out. I asked for a manager and her name was Taqeela she was very nice and I voiced my frustration with her and she advices the didn't have anyone on the list prevent team that fit that description and I advised I know she was scanning stuff probably was supposed to be stocking or working but instead she found me to interesting. She got on the radio and stated she would speak with her about her actions. I can't believe I was profiled!!!??? Just sad and pissed !!!! First BAD experience in Glen Allen, VA area. Thanks Target!!
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March 2021 by Sonia S.
For me, excellent service & I'm picky. Visit this store. Give it a chance. Satisfactory customer service. Dont see any lazy employees. Found items I needed but some merchandise is priced too high. Thank you Target at Short Pump, Va in Henrico county
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February 2021 by Kerri F.
This is more towards the staff they have working at the Starbucks in the store. Absolutely rude from start to finish. The girl fought me about my drink order (which is a Starbucks beverage, not some complicated made up tik tok drink), continued to be rude to me and my boyfriend as we waited for our drinks, then very loudly complained to the guest after us about my order! Tried calling after we left to speak to a manager, but the phone continuously rang before being hung up on... 4 times.
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January 2021 by Tomasina R.
RACIST Employee. I stood in line for check out and watched the cashier provide great customer service to the two white women in front of me. She even walked their bags around and placed them in the cart for them. Now it's my turn and I'm expecting great customer service as well, but no. I don't even get a hello. A few second pass and I just greeted her myself-she mumbled a hello back. Did she walk my bags over to my cart, no. Did she offer friendly chatter, no. I didn't even get basic customer service-items bagged horribly and receipt placed on counter instead of my hand, which was open and waiting. To top it off, I'm gathering my things and hear her excitedly greet the customer behind me, and yes that customer was white.