Richmond Import Service is a trusted business specializing in import vehicles, with over 20 years of experience serving drivers in Glen Allen, Short Pump, and the Greater Richmond area. The shop is known for its dealership-level expertise combined with honest, personal service typical of a locally owned establishment. Customers appreciate the skilled team that works on a variety of import brands including Toyota, Lexus, Honda, and Acura. Many reviews highlight the exceptional service, with one customer praising the thorough work done on their 2006 Lexus LS430, including a timing belt and various fluid replacements. Others have noted the quick and affordable AC repairs on an Acura TL Type S, significantly lower than dealership quotes. The staff is described as friendly and knowledgeable, with efficient operations that keep customers satisfied. However, there are mixed experiences as well. While most customers report positive interactions, one customer faced an additional issue shortly after a repair and experienced communication challenges regarding reimbursement for a towing fee. Despite this, overall sentiments lean towards high satisfaction, with many future customers expressing their intent to return and support this local business.
Picked up a huge chunk of metal in my tire. They tried hard to patch it, but determined it wasn’t possible. I really appreciate their having tried. Really nice folks.
January 2025
Customer service is top tier. ASHLEY is very helpful.
November 2023
We cannot say enough about the great work Richmond Import Services provided us. The dealership had put a DOA sticker on our 2010 Lexus, but Richmond Import brought it back to life. We jokingly asked that they "save our car" and that's exactly what they did. We are so grateful.Services: Auto engine diagnostic
