Richmond Ford West is dedicated to putting customers' needs first throughout the entire buying process. The dealership boasts one of the largest inventories of Ford vehicles in the area, ensuring a wide selection for every customer. If a specific vehicle is not available, the team is committed to helping find it. For those on a budget, there is a substantial selection of used cars, and every customer is treated equally, whether they are purchasing new or pre-owned. Most reviews highlight the professionalism and friendliness of the staff, with several customers praising their sales representatives for providing excellent service. Customers have shared positive experiences regarding the ease of the sale process and the clarity of explanations given during vehicle delivery. Specific staff members, including Joey Foust and Ibrahim Hann, received commendations for going above and beyond to ensure satisfaction. While there were some concerns about varying levels of service during subsequent visits, the overall sentiment remains positive, with many customers expressing their intent to return for future vehicle purchases. Richmond Ford West is recognized for a commitment to customer care and a smooth buying experience.
West Broad Ford is AMAZING! They are always so accommodating on picking up and servicing my girl, Daisy! Aka Ford Bronco. I appreciate everything they do
November 2025
Intake of the vehicle was very efficient. Service advisor was very knowledgeable.
November 2025
Very friendly and supportive staff! PJ was fantastic in the car buying process! Thanks Richmond Ford West!!!
