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September 2024 by Daisy Dawn
I was searching this location for a particular item. I approached some sales associations on the floor. I stood there for a few moments, waiting for their conversation to end. They proceeded to ignore me, so I just looked for the pants myself. I was unsuccessful after about 30 minutes and no other employees even said hello. When I went to the counter to check out with some sweatshirts I was going to purchase for my daughter, the cashier asked if I found everything okay. You know, the typical line. I said no actually I didn't. She just laughed and rang up the sweatshirts. I decided I didn't want to go through with my purchase because I didn't want to spend my money at a store with such rude employees. I said nevermind and walked away. As I left the counter this girl said "These wouldn't fit you anyway".. what a rude a humiliating thing to say to a customer from behind a cash register. This store has absolutely zero customer service skills and is NOT worth visiting.
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August 2024 by Robert Brooks
I am use to the friendly professionals at the Seattle and Tukwila Washington stores. You are greeted when you come in and then in each department they approach you ready to help and answer questions. I am sorry to say that the REI store in Short Pump VA is nowhere near the professionals of the Seattle area stores. In two different departments the workers talking with each other didn't even look up. I asked another worker where I could find a product and the worker pointed. Lastly, when looking for a dry bag i asked a worker if they had a sample so i could see the size? The response - "Nope!" One can hope it was an off day, but i am not sure it is worth the 15 mile drive to find out.
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August 2024 by Joe Bull
Bike shop staff are the best! My go to bike shop for all my service needs.
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August 2024 by J W
70% off should mean 70% off. It should not mean 70% off on selected items when it doesn't explicitly say that .
The staff that assisted us was very helpful and very nice. I dislike the deceptive tactics that REI practices.
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July 2024 by Nathan Black
Great stuff and super friendly people. Definitely a fan
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July 2024 by Mozzle Tuff
Tried to come in to buy a bike - the man standing there by the bikes doing absolutely nothing was actively unhelpful. Asked if he could help with sizing, he said to look online. Then he stood there doing nothing while we tried to figure out what bike to get - ultimately walked away to the counter of the bikes where there were no customers and watched us from afar. 0 customers service. Really laughable. Why entertain a brick and mortar store if you can in fact get better customer service online.
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July 2024 by Scott Anderson
REI is typically known for their best customer service but the folks working at this location just aren’t as friendly, fast, customer and quality focused as the other REIs in the east coast. Nevertheless, it is still better than the other stores that carry the same products though. Please help your customers achieve happiness and I’ll change my rating to 5/5. ?
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June 2024 by Realwood Rodriguez
REI is an amazing store but when you hire passionate, wonderfully kind people you become an extraordinary store!
Molly is a fantastic member of their management team, thank you for everything you and your team do for your customers!!
We appreciate it!
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June 2024 by Marybeth Wells
When I checked out online I accidentally had store pickup set for another state. A bummer since it was a climbing harness I was supposed to use this evening.
Grant, the store manager, went above and beyond to fix the problem and set me up with the same harness at this store. Thanks, Grant!
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June 2024 by Rose Marie Reese
Love all the sales at REI . Great deals on shoes and coats. Run everything looks on sale
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June 2024 by J B
Trashy customer service! These reviews must be from people who work there, lol
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June 2024 by Chris Pfautz
Staff are always very helpful. I had a problem with Thule bike rack lock. Keith very kindly bailed me out of the jam I was in.
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May 2024 by Diane Fogel
Nice store, well stocked. Sale racks clearly marked. Nice variety of things for several sports. Friendly staff. Bathrooms and free parking.
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May 2024 by Jon Santos
I stopped in today to purchase some composite pedals for my Canyon Inflite and Keith welcomed me and knew exactly where the product was and provided excellent customer service. Keith is very enthusiastic about cycling and is quite knowledgeable as a technician. Would definitely recommend going to him for any service and advice.
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April 2024 by Jonathan Hardesty
Is anyone going to bring up the fact that most of the employees who work at this location are super arrogant? There are a few employees who smile and provide great service. Most of the time the interactions are awkward due to the high horse attitude. I wouldn’t go here anymore if it wasn’t for the product selection.
