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November 2024 by Freddy Urbina
Excellent facilities
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October 2024 by EG
Excellent service
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October 2024 by Abhiram Reddy
The gym is good and has a decent atmosphere
The smiths machines at this location are by far the worst smith machines I have even seen in any planet fitness
Probably these guys will only replace them if someone breaks their lower back.
This gym deserves more than 2 starts apart from the defects with the machines, correct those as soon as possible.
Apart from that the gym is good and has a clean atmosphere
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October 2024 by Q BB
Outdated, dirty, and disappointing. Several of the machines were clearly badly maintained and making so much noise (even with barely anyone in the gym) that I could hear it over my headphones. Dried and crusty gum in the cup holder was just the cherry on top. I expected better for the West End.
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October 2024 by Trent Morgan-Washington
If I could, I wouldn't give this location any stars. Former employee. To be completely honest, this location has no identity. The goal is to create a motivated safe haven atmosphere for members and employees.
Professionally, this location has no direction. I was employed with them roughly for 7 months. I started off appreciating the job cause it was different compared to my previous experiences with retail. In result, I took my role with this location to heart if you ask me too much actually where I come in to work, do my job head down and get to work cause it was important to me.
After two to three months in, the tide changed with this location after a recent manager change. Really didn't take note of the impact it could have on team and most importantly the gym until the location headed into of peak season.
I am a team player, most of the time too much of a team player. Within my 7 months there, I covered nearly a dozen undesignated shifts which included weekend mornings, weekend nights, and over night shifts, and last minute call out texts 2 hours before the gym closes to protect the GM's ass cause he don't want to come in (Note: I was designated as weekday evening employee PT). In my prospective I was being a team player and I'm pretty much getting the reward from my efforts as a team member. WRONG!
Throughout peak season for this location, management has let go of a lot of people and railroad some people as well. It didn't worry me cause I didn't think it would impact me negatively. WRONG!
At one point coming out of peak season, we probably only had seven or eight employees on staff (2/3 of teammates were overly talkative, lazy and/or unkept when it comes to gym and it's presentation). So going through the whole peak season and I'm thinking my responsibilities are going to increase, maybe pay raise and/or promotion. Wrong!
From June to October, my hours were cutted with no explanation or reasoning from 22 hours a week to 4 hours. Within that period of time, it costed me more money to go to work than it was making at work. When I came in for any 4-Hour shift, I was given between 8-hour to all day type of tasks routinely every week which leads me to think that the handful of staff members that were getting full time hours or good amount of part-time hours were lazy unkept individuals that didn't care about the gym (mildew/mold showers, hazardous toilets, unclean equipment, etc). I became disgruntled at this point.
I gave the new management one month to fix it. I voiced my concerns and ask critical questions. End result, I have been doing 4 hours shifts and other people work for the remaining of my time.
Now we are here!
I'm glad to say quitting yesterday was the best feeling cause I found peace in my decision during my breakpoint.
If you're still reading this, find another gym to workout or work at cause Planet Fitness isn't it; especially this location!
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September 2024 by Tyler Watts
Did it again beast mode
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September 2024 by Sam R
Great atmosphere. Friendly Gym. Kris is a Legend. Keep up the great work.
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September 2024 by Linore Douglas
It's an overall good gym, but the machines are not maintained. They're are machines daily that are out of service and a bit dusty. This location should also invest in more updated equipment. I.e.- more variety ab machines, another cable machine because it's one of the most used. Workers are very nice.
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September 2024 by Jeanne Bew
Not a bad place to go and work out but they took my money after I canceled my membership for about 3 months until I was able to finally get it resolved
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September 2024 by P M
These guys were very nice, personal yet professional. I met location manager David, Diavionn and Rayshown during my time at this location. All were extremely helpful. It was clean and not crowded...two huge selling points for me.
Thanks to all!
Pat
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September 2024 by William Swain
It was always very clean and not crowded at all
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September 2024 by Moe Cruz Rivera
I was able to park my semi in the rear of the shopping center away from customers. Was welcomed by staff. This location is quite spacious and comfortable. I had a great workout, and the local people are nice.
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August 2024 by WAYNE WILKINS
Awesome!! Friendly!!
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August 2024 by David Cooper
Great gym! Good staff.
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August 2024 by Will Gausman
Nice, clean and lots of equipment. We have the black card and visit many locations while traveling. This is definitely up to Planet Fitness standards.
