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July 2024 by Brianna Carlson
I’m giving them 3 stars solely because of one employee named Briana. I come to this store a lot and all the other employees I’ve experienced have been really lovely and friendly. Briana was extremely rude to me both encounters I’ve had. Will be emailing corporate more specific details.
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June 2024 by Amal Banani
DON’T GET YOUR DOG GROOMED HERE! The staff is horrible especially a groomer named Rebecca. They have a terrible attitude and do not know how to handle costumer complaints. The grooming itself is okay for the amount of money you have to pay it should be excellent. Please do not bring your dog here to get groomed and put them though this horrible experience.
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June 2024 by Rebecca Hawkins
Grooming was fantastic. Cashier was so accommodating in my tipping wishes. Both went over and above.
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June 2024 by Jackie Tatum
Nice staff but sometimes give wrong information
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May 2024 by Rhonda Garrett
It's ridiculous to have to pay for a bag and to have to ask for a receipt.
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May 2024 by E. V.
I would be more likely to shop at Petco again if you expanded your refill program for kitty litter! I want to switch my girl to pine litter because it's more environmentally friendly and if you had a program where I could show up, weigh an empty container, then pay to refill it with pine litter I'd be a VERY regular customer! :) Thanks for taking such a big step to make less plastic waste; it means a lot to me.
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April 2024 by Adam N
Great store but the humidity in all of their tropical reptile tanks are very low. Most are at around 20 % which is basically desert air. Be caution when purchasing a tropical reptile from here.
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March 2024 by A W
I really like the people that work here that’s why I still use retail instead of ordering online! Especially Lilly-she is super sweet and very, very compassionate! Be sure, and ask for her when you go there!
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March 2024 by Du'Ward Polk
Super helpful staff and they care about your pets
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March 2024 by Curly Fries
The young lady at the Counter was such a great help . The store is very clean and easy to shop in. I would highly recommend this store over the “ other one”. The fish and plants are gong to happy. Thanks again .
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March 2024 by Whoop Whoop
One of the best stores for fish in Richmond , just amazing, I wish all pet stores had the aquarium selection and employees , they even had gar
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March 2024 by Andrea W
I really like the people that work here that’s why I still use retail instead of ordering online! Especially Lilly-she is super sweet and very, very compassionate! Be sure, and ask for her when you go there!
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February 2024 by Nguyet Ly
I made an appt for my 10 months old husky, and they did a very poor job for my 90$ included basic deshedding, shower, nails trim and a little of hair trim. And when my puppy got home his neck which a collar area still tangle and his paw fur still not trim yet ! Im not very pleased with what i paid and what we got for puppy ! You will lose alot of customer if this issue keeps happening ! What a waste of my money ! I was expecting something more professional with what i paid for ! This is my last time and i don’t recommend anyone coming to petco no more for the poor job for what they charge !the photo below is his paw fur after the grooming .. still the same before we went
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February 2024 by danielle ware
The customer service was outstanding!
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February 2024 by Leslie Ray-Beirne
This place is terrible I tried to get a fish and the there computer didn’t work so it took 30 minutes to pay and their service is terrible.
