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“I would be more likely to shop at Petco again if you expanded your refill program for kitty litter! I want to switch my girl to pine litter because it's more environmentally friendly and if you had a program where I could show up, weigh an empty container, then pay to refill it with pine litter I'd be a VERY regular customer! :) Thanks for taking such a big step to make less plastic waste; it means a lot to me.”
“I love this place!! They’re always the friendliest and always are wonderful to my dog. Ella was incredible with helping me get my dog’s nails trimmed— got them done super quick and easy and the pup was very happy afterwards. Kaitlyn is also wonderful, and was super helpful in helping me pick out a treat for him :) Thanks guys! You rock!!”
“I recently started backyard birding and went here to get some advice about maintaining a bluebird nestbox. The clerk was extremely helpful, and gave me some good advice! I bought some mealworms and plan on returning for more supplies. The first bluebird brood has successfully fledged!?”
“The service at Pauley’s Pups was wonderful! Mary welcomed us so kindly. she answered all our questions so thoroughly and in depth. The paper work didn’t take long to fill out and we got some playtime with our puppy. Overall I would really recommend this place. The breeders are reliable and trustworthy. They let you meet the dogs first! I would give this place a 10/10 star rating. So so so happy with our experience, highly recommend. ?”
“If you have an animal who needs a wash, GO HERE! They literally have everything you need---towels, shampoo, conditioner, ear wipes, various types of brushes, crates, blowdryers at the tub, and a separate blowdrying station. Just to make it even better, the employee on duty was an actual angel. She was friendly and knowledgeable, but she also was attentive to my dog. I have a senior dog who rushed down the steps and felt on the floor. She couldn't get up, and while I was in shock, the employee lept into action and made a sling for me with a towel. She escorted my baby to the cash register while I gathered my things and gave her a treat to help her feel better. I will 3000% be back, and be more diligent in guiding my dog down the stairs (she's perfectly fine btw).”
“Our dog Luca was found to have a mass in his ear. After speaking with Dogma, they found time to bring him in to have a bath before his surgical consultation. Even with his tender ear, they were able to schedule him and bathe him on his schedule. No rush, no pressure. I cannot say enough good things about every person at Dogma. How lucky we are to have found them.”
“Awesome place, I stop in every time I am in town to get treats & food for my pets. Polite, friendly, knowledgeable & professional staff. I am proud to support local independent businesses”
“As in all good training, the owner is the learner so he/she can "learn" the dog. Emily does a good job keeping the owners honed in. Below is the diva, the stubbornness dog I've ever owned.”
“Small but most helpful and pleasant to be...I had a new little dog and I needed a lot of help..it's also where the dog groomers buy..so you know it's good”
“Love Skoolz of Fish!!!! Great selection… love that they also carry fish you can’t get locally!!!! Friendly and knowledgeable workers. Owner is top notch and great to work with!”
“Obsessed! The staff was so helpful and explained everything to me which made making a decision on my pets diet so much easier. And the variety they have is top notch! I’ll definitely be back!”
“I can’t say enough good things about Pawfect Sweets! They’re a family run business and they are so sweet! I am very picky about what I feed my dogs, but I know that when I am feeding them Pawfect Sweets Treats And they are getting the best! My soul dog Gaia has a lot of food allergies And for years, I wasn’t able to find a treat that was safe for her to eat. That was until Krystal looked at my dogs all allergy list and designed a special treat just for her. Check out “Gaias Crunchies” for a tasty limited ingredient, treat for your pup!”
10AM - 5PM
407 N Ridge Rd, Henrico
Pet Stores
“I wanted to make sure to leave a review for PJ Petts - our brand new family member needed his first groom and PJ Petts did a fantastic job! The staff listened to what we wanted and our boy came back looking so handsome. I love that they called to give us a "report card" on how he did so we can ensure his next grooming session is a success. They are fully booked and not taking new clients at the moment but we have our name on the list for when something does open up.”
“Love the SPCA shop and stop by it regularly. They have lots of really cool toys, leashes, treats etc. They’re mission is the best and supporting that makes going there even more worthwhile.”
“I regularly read reviews but never post. However I must share the good word about this pet store. Jeff is very informative & passionate about pet nutrition. You gotta go and neet Notorious D.I.G, the friendliest cat in town!! Launching a grand opening this weekend, I plan to stop by weekly to grab what I need for my special tripod doggy.”
8AM - 9PM
9101 Hermitage Rd, Henrico
Pet Stores
“Very good experience overall. Good selections of products... even veggie plants, mulch, soil, etc. Store was clean and well stocked. When the line got a little long, the store manager jumped right in and opened a register until the line caught up. She seemed very nice.”
8AM - 9PM
4700 W Broad St, Richmond
Pet Stores
“Can't believe the savings Lidl has. I have been shopping at Kroger for years but Lidl has now saved me so much money. They are super cheap and in my opinion are better and cleaner than Aldi. The store itself is super cheap and the associates are always very nice. I appreciate this store, especially in today's economy. 10/10”
“I always go in here to enjoy looking at the Guinea pigs and other animals whenever I’m early for a pickup at the chipotle next door. I usually buy a toy for my cats as well when I visit and browse. I asked for the bathroom and a very friendly staff member let me know where it was. Another store associate named Red also let me know at the same time that there was a bunch of super cute cat toys available by the restroom in the clearance rack. Needless to say I bought five different adorable cat toys on discount! Thank you, Red, for letting me know! And thanks to the great service by the other employees today ?”
“Oh no I'm starting my review and can't remember anyone's names to thank, but want to share that I've recently started going to the Ashland location for bunny equipment & accessories and I have been happy with the service every time. My little bunny is so much fun to spoil and Petco has a great selection of fun things for small mammals to chew and play with, as well as corner litter boxes litter, scoops, etc. I just bought her the little bed in the photo I am posting with this review and she immediately climbed in it and bunny-loafed. If they are out of stock in the store it's easy enough to order it online and have it shipped directly to your home. I've always found the Ashland store to be clean and well stocked. I'm very impressed with how healthy and well-maintained the for- sale animals are. Staff seem to be young adults in general, with enthusiasm for their jobs. It's exactly the right mixture of employees available to help but not a ton of pressure to interact until check out if you don't need anyone to find what you stopped in for. I've been there with all of my kids and staff was friendly and kind even though it can be a lot to see excited kids come thru the door (my kids like to run over and stare at the cages and aquariums of pets and fantasize about bringing all of them home). I get a good feeling when any business understands that children are part of the population, and treats them well, because honestly those are their future customers after all. YES: KID FRIENDLY”
“My first visit to the store. I was shopping around for large planters at the best price and found Tractor Supply. Fantastic prices ( less than the big store down the street). Service from the staff was great. Very helpful and willing to load my car. Also appreciated the ease of getting in and out of the Ashland Store without dealing with a Hugh parking lot. Definitely 5 stars!”
“They are a little understaffed but the people who work there care about the animals and do their best to provide good service. If you’re complaining because they had to help another customer that was there before you, or that your favorite groomer left, or that they didnt answer the phone because they were helping customers- they are doing the best they can and that deserves some credit and appreciation. Go take your 1-star trigger-happy review somewhere else.”
“Emmy was such a great wealth of knowledge when I came in for my first visit, she was actually the only person to greet us and offer assistance and literally the only reason our business was earned. Thank you ?”
“It's not the best PetSmart as far as what they have in stock but it's great for picking up essential pet items. There is also a PetSmart groomers inside the store, $30 for basic pet grooming. At this particular location, if you have a very small dog, (5 pounds or less) You will have a difficult time finding items to fit your dog. I have a very small long hair Chihuahua and I never find collars or other items that can fit her. Other than that, this place is great and it's right across from Target so if you don't find what you need at PetSmart, you will probably find it at the nearby Target.”
“I wanted to give a huge shout out for excellent customer service from the store manager, Ken, at my local Petco store (Staples Mill Rd/Richmond VA). While I was shopping today, he was extremely helpful with showing me how to more easily utilize the app for the price matching I was doing as well as give awesome detailed information about the particular dog food brands I was comparing. I haven't experienced such excellent service like that in a very long time!”
“Very kind staff. Everyone is happy to stop what they're doing and help locate an item or make recommendations. Lots of products on hand to look over. Something for every animal you could own. Love the Nate and Jeremiah line for all your pets. Appreciate all the lines of dog food - something for almost any diet need. My pup's favorite store!”
9AM - 8PM
1520 N Parham Rd, Henrico
Pet Stores
“I was hesitant about going back to Petco for grooming after my preferred groomer left but I'm glad I did. Emmanuel is a gem! He got my pup looking amazing and feeling confident! Emmanuel followed my preferences on having my pup's facial hair cut lower due to him having tear stains (Maltese) and had no judgment on the way pup looked (it had been an extended period of time between professional grooming). He also answered questions I had about dental hygiene. Thank you Emmanuel! We will be back!”
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“There was a small issue in which they not only corrected but went above and beyond to reconcile the situation. The customer service here is more then enough to keep me coming back, it truly was an experience that showed off the capability of hospitality in a place in which you don't really expect it.”