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November 2024 by Alan Pearce
I was appalled at the condition of the bathroom shower floor. If this is the way you keep the rest of your hotel clean....I assure you I won't be back. The toilet plunger by the entrance door to the room should've been my first clue. I expected much better than this from a Hilton.
Clean up your act HGI!
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October 2024 by Chrissy
Walkability: Walk to restaurants
Food and drinks: Nearby restaurants
Noteworthy details: Pool
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October 2024 by Gary S.
Expected more from a Hilton. Beautiful lobby and great staff. However, the room left much to be desired. Bathroom had no soap dish or trash receptacle. The bathtub was rust stained and the white finish was worn off. The mattress had brown stains and was torn. I will not be staying there again.
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October 2024 by Fausto Poveda
Is wonderful, the best hotel I have ever known
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October 2024 by Daril Rodriguez Solano
Excellent place it is very nice
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October 2024 by Suresh Veeramalla
Sri Krishna jewelers, VA show
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October 2024 by PAMELA RINES
Shower is awful no pressure and not even hot water
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October 2024 by Jen Pratt
Clean rooms, comfy beds, great staff. I would definitely stay there again.
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September 2024 by David Gaymon
Conveniently located, great stay
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September 2024 by Donna Romano Doyle
My partner and I booked a room at the Hilton Garden Inn in Glen Allen for 3 nights over Labor Day Weekend. As a long time HHonors member I try to stay at Hilton properties whenever possible.
One of the dealbreakers when I book a hotel is daily housekeeping service. A shame that something so basic is something you now have to beg for.
When I saw that my room was not clean on our first night, I made it a point to visit the front desk. that’s when I was told that housekeeping is on request only. Had I known that, I never would have stayed here. However, I asked the desk manager to add me to the list to have our cleaned that day. And, to make doubly sure my room would be cleaned, I visited the front desk again this morning to confirm my room is on the list for housekeeping. They assured me it was.
Well, when we arrived back at our room we saw, to our shock and dismay, that our room was NOT cleaned. I once again went down to the front desk. I was told there were only Two housekeepers scheduled today so they didn’t get to our room.
Needless to say I am appalled at this horrible housekeeping policy, especially because there was nothing written in the Hilton website about it. I looked, believe me. So you want to cut costs, fine. At least tell people what the policy is and give me an option to stay somewhere else.
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September 2024 by K SL
This hotel is in a great location. They have friendly staff. Good service. The only thing is that the hotel rooms need to be updated, especially the bathrooms and carpet.
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September 2024 by Abby Moscarello
This is such an outdated hotel - room 427 the deadbolt was falling off the wall & barely functioning. The bath tub would not drain & would back up with the dirty water. I asked to buy bottles of water & front desk stated they only had the tiny bottles. I was overcharged over $50 dollars for my stay I pre-paid for.
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August 2024 by Mario Vázquez
Hilton Garden lnn Richmond l was nice place for everyone
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August 2024 by Jay Jones
Rooms are showing wear and tear, broken tile at elevator and loose tile in bathroom. Rooms need a refurbish. Hallways are not air conditioned well, humid and uncomfortable.
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August 2024 by Nina Smith
There was a dead bedbug in the bathroom
There was pee on the toilet , rust in the shower floor
Hallway smell very bed ( like a nursing home)
I ask for a different room they said they where full
This is the Hilton I expected much better
Nearby activities: Not happy with this room
