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March 2024 by Kim Penberthy
Facility was clean, staff was friendly and competent and my service was excellent with a reasonable price!
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March 2024 by Buddy Quimpo
Excellent customer service and very trustworthy team! Thank you!
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March 2024 by Jillean McCommons
I am not at all satisfied with my Firestone experience and service. I took my car there for several services only to find out a month or so later that the mechanic hadn't tightened everything after finishing. This led to a sound whenever I accelerated or turned. When I returned to tell them about the sound, the mechanic took it for a ride and claimed that the noise was coming from the back seat. I told him that the noise was coming from the front of the car, so he and I took another ride. Whenever he heard the sound I came to address, he said that it was the windshield wipers or some other noise. He also drove very aggressively while I was in the care, revving up in a way that felt extremely unsafe. It took two further trips for them to believe me then determine that the problem was due to the first mechanic's neglect. I watched them give FAR better service to white customers.
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March 2024 by Valerie Breeden
Available to get a quick appointment, they were on time and the work completed in a timely manner.
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February 2024 by JD Smith
Good work, good price but took longer than planned. They didn't start the work until I called to see if it was done.
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February 2024 by Anita Akwu
I have had wonderful service on my truck and the staff has always been pleasant. I appreciate them being upfront about service matters. I will continue to go to this Firestone Store.
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February 2024 by Wayne Wray
Great experience, service was performed on time. I was alerted to a potential problem that the dealership should be aware of. I was given tire sale information that saved me approximately $200.
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February 2024 by Lori
Brandon is very knowledgeable and always keeps us aware of the process. UPDATED REVIEW: WRONG! My car didn't get fixed. Doing the same thing as when I brought it in. I don't want to get into details. It doesn't matter. They won't fix anything or back up there service. Never again!
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February 2024 by Bria Frazier
Don’t walk but run to this place! Matt and Cole took care of me and my husband when we had some unexpected car trouble traveling back to Charlotte. They took us in and made sure that we were all set. We waited and had the work done to our car and I was so impressed because they clearly had a full schedule but had us back on the road within a few hours. They were great from beginning to end
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January 2024 by Q T
The front desk was friendly but it took too long to do the inspection. I dropped off the car at 10am and did not get it back until 5:30pm.Although the technician checked the car a lot more thoroughly than those from the branch in Parham where they gave me ridiculous findings, the cost of a simple repair was way too unreasonable.A simple repair of replacing the light bulb of a brake was quoted $80 for labor!! The job I did it myself only took me less than 5 minutes!! Your technicians need to be more realistic in giving out work estimate and quote.They are friendly and did what was asked to do though. Only if the quote were more reasonable. The branch is a lot better than the one in Parham where they were really rude and did not care about your feelings and incompetent. It was like if you do not like this branch go elsewhere!
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December 2023 by Bill McGuire
The service associates were very helpful and knowledgeable. They listened to my questions and provided clear and easy to understand answers
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December 2023 by Alex Longest
got in and out really fast, at then end of the work, they told me what they did and showed me what the problem was. and not it runs very well and drives streight
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December 2023 by Kerry Smith
Very unprofessional. Waited 4 hours for a brake change and was never contacted. Then when store was closing the counter guy Elijah tried to convince me it was my fault because I was patient and respectful. If I could rate 0 stars I would for the disrespect and unprfessionalism. Stay far away from this location.
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October 2023 by Craig Rothchild
After picking my vehicle up from servicing, the engine light was on. 2 hours later I try leaving my home and the battery dies, the car shakes, revving high before shifting, low power from car, at stop lights its rumbling. Bring it back to the shop and they run diagnostic codes, deny it was they're fault and then want to charge me $50 for a diagnostic. Stay away from this sketchy shop that won't do the right thing to correct their mistakes. They also told me i wouldn't be charged for certain things that I was. 1 guy tells methe cost is a certain amount, I get there to pay and have to pay an extra cost.
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October 2023 by Brittney Alexis
Called to get an A/C refill but their machine was broken at this location. Just wondering how much it would’ve cost if the machine wasn’t broken I asked and was quoted around 200$ to refill my A/C because my 2010 Honda civic requires “SPECIAL FREON” (this is laughable to me now)… I felt helpless and disappointed… I don’t have 200$ to spare right now if I wanted to. So was faced with the decision to use literally all of my money on an A/C refill or simply risk having a heat stroke to and from work on 100 degree days. Thankfully my mom has more life experience and was able to tell me that I could refill my a/c easily and to just goto auto zone and ask someone to help explain things to me.So tell me why Firestone didn’t tell me I could buy Freon from Walmart or any auto store for about 50$ and fill it up all by myself in literally LESS THAN TWO MINUTES. They wanted to charge me 200$ for the easiest thing I’ve ever done in my life. I understand they are running a business but I feel so scammed by Firestone! I wish this world was different and still full of people who genuinely care about one another and not just money.