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October 2023 by Caroline Porter
My fiance and I had a wonderful experience with Jenna! We did not know much about diamonds when we arrived and she patiently walked us through everything we needed to know. She helped us figure out what was important to us and helped us pick the perfect diamond! We would 100% recommend Jenna and Diamonds Direct to anyone for their jewelry needs.
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October 2023 by Kathryn Robertson
This was my first time in diamonds direct and I'm not a big shopper when it comes to jewelry. So I really had no idea what I was looking for. Gary was absolutely amazing, so Patient and helpful. He was very laid back and helpful and I loved that about it. I'll definitely be back again soon! Thank youKathryn Robertson
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October 2023 by Jake Tuzzo
Had a great experience with Ash! He was able to select the exact thing we were looking for. He explained everything thoroughly and made it a very simple process and had good communication about timeline for picking it up.
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October 2023 by Deborah Nowlin
This was our second purchase from Diamonds Direct! Our first purchase was a 2kt round engagement ring. Nine years has passed and my husband decided to upgrade to a 3.50 oval. Ash was our salesman then and now. He was very professional, helpful and not pushy to make a sale. We picked the ring up a few days ago. It is simply beautiful! I'm almost too afraid to wear it but I will adjust ! LOL...Thanks AGAIN Ash for your kindness and professionalism !!! When I think of diamonds, I will think of AsH @ Diamonds Direct !!!
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October 2023 by Geoff Parnell
I bought from Diamonds Direct when they first opened ~12 years ago. Ori and Ash made a great impression on me back then and they took care of me again this time. Great prices and selection are a given at Diamonds Direct but they also have the personal and professional connection that gives you confidence you are making the right choice.
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August 2023 by Eleanor Robertson
I have had the best experience shoping at Diamonds Direct. Rachael, is so helpful, very professional, and educational.The store at Short Pump has a beautiful inventory. Everyone in the store is so nice.I Highly recommend shopping for that special gift.
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August 2023 by Cevdet Madak
Get your rings from Ash! He is incredibly knowledgeable, and will get you the ring (or jewelry) you need! I explained him my budget, my needs and he always directed me to the right way. Amazing experience!
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August 2023 by Jamal Starling
I usually don’t leave reviews, but for Diamonds Direct in Short Pump I had to. When they say they care about their customers, they truly mean it. They worked with me every single step of the way. Even during challenging times, they made sure I got the ring when I needed it. I am truly grateful for this experience with them, and I HIGHLY recommend every person looking to get any type of jewelry to work with this team. Special shoutout to Dmitriy and Gary. My fiancée loves her ring and it’s all because of you. I look forward to continue working with this team for all future jewelry needs (wedding bands are next up!)
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July 2023 by Wynn Blevins
Dmitriy at the Short Pump location was fantastic to work with. He carefully listened to what my Fianceé was looking for in a ring and worked with us to build something she loves. His patience, salesmanship, and customer service deserve top marks and the highest compliments. Thanks Dmitriy!
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July 2023 by Danielle Kirrane
At the beginning of June my fiancé and I had a great experience at this location with Deann! We went in to browse and ultimately purchase our wedding bands. She was experienced, thorough, and friendly. She sent us a text when the rings came in (last week) and was excited for us when we came to pick them up today! If we find ourselves looking for jewelry in the future we will definitely return to this location because of Deann!
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May 2023 by Kathlyn Kolenda
Daniel, the master jeweler, was amazing. He was able to repair a family heirloom beautifully and with such attention to detail. Kimary, in customer care, took such great care of me, as well. She attended to my needs by thoughtfully listening to the issue I had and made sure to follow up regarding my experience. Couldn’t ask for a more professional and kind team.
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May 2023 by Ann Van
I cannot obsess over Rachael from Diamonds Direct enough!!! My fiancé knew I wanted a unique engagement ring and Rachael worked with him for months to get me my perfect ring. I finally got to meet her when we went back to Diamonds Direct to get our wedding bands. She is the sweetest human being and you can tell that she truly cares about her clients. We have still kept in touch with her and plan to go to her for all of our jewelry needs in the future. ❤️
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April 2023 by Austin boston
Jenna was the best! She patiently went through every option of rings with my girlfriend to help her find what she wanted out of an engagement ring. She asked my price range and stuck to it to make me happy and she was able to read my girlfriend and know exactly what would suit her. She was very helpful and very nice through the entire experience. When I have to go back I want to work with her
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March 2023 by Danisha Lee
Denise is so awesome!!! She really made my shopping experience special. She’s very professional and really nice. Diamond’s direct is the best place to purchase high end quality fine jewelry. I will definitely be coming back to purchase more.
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January 2023 by Willie Moon
Jenna was 5/5 from start to finish!! She was patient, knowledgeable, and made you feel comfortable. She helped guide me step by step in the engagement ring buying process. She also educated me on important things to look for when buying an engagement ring. She never tried to sell me anything, rather she was right there helping every step of my ring buying journey. If you're looking for top customer service at Diamonds Direct, I highly recommend Jenna!! She will definitely take care of you!! Thank you Jenna!!