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July 2024 by Ethan Losee
Walked in when it was busy and was quickly helped. When I had a price issue they spent time fixing it. Wanda in particular was great.
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June 2024 by vcrsteve
It's always been fine. I've never had a problem. Nobody has lied or been rude like I'm reading in other reviews. Nobody has been judgmental about my medications like someone wrote. I take some serious meds, and wouldn't be surprised if they did say something out of line. I plan ahead so I never have problems with waiting unless there's a long line. I've seen plenty of impatient customers in a hurry and seen them get rude. Idk. I believe the reviews but can't help but wonder if some of these unhappy customers are often this way elsewhere.
See, a lot of people need to feel put upon to feel Important or deserved of special attention. Most have no idea how a pharmacy works. The fact that some reviews are calling people liars is nonsense. It would never be helpful for the staff to outright lie. Do you think you're important enough in this stranger's life for them to be spiteful? Get a grip on your egos, people. It's raising your blood pressure.
They do a fine job so don't hesitate to take your prescriptions here. If time is of the essence, plan. I call a week ahead for my prescriptions. Hmm, I wonder why I have no issues?
Btw, I used to be a prescription drug addict so I also know the sound of a person desperate not to go into withdrawal. It's very sad but that's where a lot of this anger comes from in these situations.
Stay healthy everyone!
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May 2024 by Cory-Abby
The Pharmacists, Pharmacy Techs, and Techs at the Costco Pharmacy Glen Allen Warehouse have always been incredibly knowledgeable, speedy, kind, and helpful , even when they’re packed with customers. This goes for in person interactions as well as over the phone questions and consults. Thank you for always dedicating 1x1 interrupted time when a customer requests a consult. Also, the pharmacy team always appears to be in a positive mood, which typically has me leaving the interaction with a smile. Thank you!! (-Abby)
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April 2024 by Michele F.
It's Costco, where you can get most anything you may need (and lots of stuff you don't need). I've been a Costco member for years. This location is close to where I live, but getting in and out of the parking lot is kind of a hassle. The store layout feels a bit cramped as well, especially when you're ready to check out. Although the self checkout line can be long, it typically moves pretty fast. I've been using Costco pharmacy for years as their prices are much better than other options around (your membership gives you a discount there as well). It's a bit frustrating that the pharmacy closes so early and isn't open on Sundays, but not enough to make me switch to another pharmacy. They always have great food selections, fresh, refrigerated, and frozen, and their bakery is great for special occasion cakes. My trick is to visit Friday nights around 7pm as I've found that's usually the least busy time of the week.
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April 2024 by Myan L.
Better than other costcos i been to. Their clothing section is more lacking. Strawberries were moldy as well! They did have a cute strawberry milk squishmallow and they were pretty well stocked on everything. They have good rotating deals including the scrumptious taquitos . Service was good and workers were nice!
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March 2024 by Kristina C.
It's Costco what else can I say? They have a great selection of items. Prices are always good. Service is hit and miss. Except crowds every time you go but as an added plus you can get lunch for $1.50.
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December 2023 by Winnie C.
Costco was my dad's favorite store. While in rehab from the stroke whose complications eventually ended his life, he clamored to go to Costco for his first outing after getting the all-clear from his doctor. We actually have photos of him leaning against an oversized Costco cart, declaring that it was easier to use than the walker he was prescribed. Now, years later, it's my mom's favorite place to shop. I wanted to buy her a gift card for Christmas, but that privilege is extended only to members. So what's a body to do but join Costco by buying a membership via Groupon via Ibotta for $15.20 (8% off in Ibotta for a Groupon that included a $40 Costco digital shop card)? My first impression was not good. The man checking IDs at the door has a bright future in any number of fascist regimes that seem all the rage these days, and the man who registered me couldn't have acted more annoyed, though he was genuinely trying to help by finding a way for me to buy a gift card without joining. Still, it's saying something that I find the staff at the Lombardy Kroger to be friendlier than those who are well known to be so much better compensated. Worse than the staff were the other customers. The parking lot was an unnecessarily thrilling parkour of inattentive stunt driving that correlated to cart behavior in the store. Then again, it was only days before Christmas, so I'll have to return on a day when shoppers are less frenzied. On my power walk through the aisles, I was dismayed by the excess and unsustainability. Even the vaunted food court was unappealing, and not just because it was so crowded, as it seems to specialize in cheap calorie bombs. The best thing about this Costco thus far seems to be its proximity to Asia Market, which is full of surprises and good vibes, despite the Christian rock. I'll stop there as a palate cleanser when I unload my $40 gift card at Costco on a more typical day. Meanwhile, I must contemplate whether I was brought up by wolves, given both my parents' fanaticism for Costco.
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December 2023 by Erik Ferri
Alain was very friendly and efficient.
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November 2023 by Geralyn B.
Yes, the lines are crazy long, but I usually do self checkout which goes by pretty quickly. I always live the variety of new items available.
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November 2023 by Michael S.
Wow. Reviewing Costco is like reviewing a country. Where do you start? Okay, there are three things I guess I should talk about. No, four. Gas, ready-to-eat food, the rest of the store, and online. No, five.... samples. So, gas. Most of the time it is cheaper than surrounding stations. Occasionally there is gas cheaper about 5 miles away on Broad St or even at Wawa on Staples Mill. But not often, and not for long. Clearly they have spotters, or they just copy Sam's club which always has the same price as Costco. The usual difference in gas price offsets maybe 30% of the annual membership price at Costco if you have two cars, once a week. Ready-to-eat. This would include the back line of rotisserie chicken, premade salads and roll ups and such, and front line food court staples like pizzas, slices, hot dogs, and whatever that big baked wrap looking thing is. Prices for the chicken and the hot foods are amazingly good. Quality of the pizza is average, and of the chicken is great. The hot dogs are a very nice snack, and they taste good which scares me a lot. Rest of the store. There are a lot of good deals to be had. I won't call them bargains, as you usually have to buy a lot to get that good deal. And I am always a little irritated about what they have decided to stop carrying in the stores (small nitrile gloves, anyone?) that force me onto the damned website. But if you need 15 cans of tuna or a year's supply of dietary fiber supplements (god help you) this is a great place to get your fix. Just make sure you have available freezer space for the chicky nugs or attic storage for all those paper towels. Samples. What clever bast ards these folks are. Yes, I eat the samples. Yes, I tend to go to Costco in the middle of the day when they have the MOST samples. And yes, though I am an educated (fat) man, I tend to buy at least one or three things they are sampling. Hence the need for the freezer space. Online. They suck. Hard to search, hard to figure out if they have something or not, hard to figure out if it is cheaper or even available in the store. Not customer friendly. And because they have moved so many things to website only that were previously available in the stores, this is especially irritating. This alone costs them a star. So Costco is 4 stars, maybe 3.5 TBH. But so much better than the S-club up the street. Oh, wait. Make that 7 things to rate them on. Great staff, AMPLE STAFFING, fast check out. But crappy parking and traffic control. Customers leaving the store are always in peril. And parking is a nightmare, period.
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August 2023 by Cletus V.
The checkout line was backed up to the back of the store! Need my employees and check out lanes that are actually open!? This short staffed on a weekend is bad!
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August 2023 by Meg C.
Always super packed and the service in any dept is super slow. The one in Midlothian is bigger and better. If you have the time to wait around all day then this is the place to be. Two thumbs down
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July 2023 by William K.
As I entered into the Costco, I wanted to get a slice of pizza. So I walked over to the food kiosk where I was ignored multiple times then by the time somebody came over they told me I had to go wait in a line which didn't exist. The people working the food kiosk we're probably some of the worst people I've come across, extremely rude and disrespectful. I would hope that supervisors or managers would take action to correct this. I WILL NOT be coming back into this Costco ever again. I will take Sam's club into more consideration than this rude environment.
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February 2023 by Todd F.
This is for the tire center and there insurance company Gallagher Basset. I went in November to get new tires on my truck. I had new black rims about 6 months prior to the install. I detailed my truck and tires, removed my plastic center caps to avoid damage and dropped my truck off. After picking up the truck and while I was putting on the caps in the parking lot I noticed the rims were scratched. All four of them in the same spot on 3 of the 4 rims. Immediately spoke to the manager and filed a claim. They were very non chalant and stand-off about it and said it looked like "curb rash" which it wasn't. Fast forward to there useless insurance company. The claim person left me a partial claim number, incorrect email on his voice mail and didn't spell his last name so it was impossible to reach out to him. I had to call several times to customer service to get his info but he never returned calls. After multiple calls, them not returning calls, multiple people not helping I finally got a manager to review the pictures to no avail. There response was "we can't prove it was service related." I said well you can't prove it wasn't service related either. "No response". They even said it didn't look like curb rash but the tires have never been serviced or rotated until Costco. They ignored that the spots were in the same location and had marks on the tires as well in the same spots. Never again Costco.
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October 2022 by Giovanna G.
They just have the best deals!Got a good quality LG washer and dryer for a great deal with free delivery and installation. No other site or store had a comparable price with most if not all charging a fee for installation.The guys that delivered it were quick and did a excellent service. 10/10 would recommend it!
